The Returns Management Process

The International Journal of Logistics Management

Volumn 13, Issue 2, 2002, Pages 1-18

  Rogers, Dale S ^a   Lambert, Douglas M ^b   Croxton, Keely L ^b   García Dastugue, Sebastián J ^b  

^a UNIVERSITY OF NEVADA   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Implementation; Process management; Reverse logistics; Supply chain management

Indexed keywords

EID: 84993111552     PISSN: 09574093     EISSN: 17586550     Source Type: Journal    
DOI: 10.1108/09574090210806397     Document Type: Article

References (25)

1. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsburgh, PA: Reverse Logistics Executive Council, 1999.
2. Rogers, Dale S., Ronald S. Tibben-Lembke, Kasia Banasiak, Karl Brokmann, and Timothy Johnson, “Reverse Logistics Challenges,” Proceedings of the 2001 Council of Logistics Management Annual Conference, Oak Brook, IL: Council of Logistics Management, 2001, p. 1.
3. Lambert, Douglas M., Martha C. Cooper and Janus D. Pagh, “Supply Chain Management: Implementation Issues and Research Opportunities,” The International Journal of Logistics Management, Vol. 9, No. 2 (1998), p. 2.
4. Croxton, Keely L., Sebastián J. García-Dastugue, Douglas M. Lambert, and Dale S. Rogers, “The Supply Chain Management Processes,” The International Journal of Logistics Management, Vol. 12, No. 2 (2001), pp. 13–36.
5. Croxton, Keely L., Sebastián García-Dastugue, Douglas M. Lambert and Dale S. Rogers, “The Supply Chain Management Processes,” The International Journal of Logistics Management, Vol. 12, No. 2 (2001), pp. 13–36.
6. Smith, N. Craig, Robert J. Thomas and John A. Quelch, “A Strategic Approach to Managing Product Recalls,” Harvard Business Review, Vol. 74, No. 5 (1997), pp. 102–112.
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8. Fernie, John, and Cathy Hart, “UK Packaging Waste Legislation Implications for Food Retailers,” British Food Journal, Vol. 103, No. 3 (2001), pp. 187–199.
9. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsburgh, PA: Reverse Logistics Executive Council, 1999, p. 2.
10. Guide, Jr., Daniel., “The Development of Closed-Loop Supply Chains,” Presentation to CIMSO Supply Chain Forum, Insead, November 20, 2001.
11. Supply-Chain Operations Reference-model: Overview of SCOR Version 5.0, Pittsburgh PA: Supply-Chain Council, 2001, p. 9.
12. Croxton, Keely L., Sebastian Garcia-Dastugue, Douglas M. Lambert and Dale S. Rogers, “The Supply Chain Management Processes,” The International Journal of Logistics Management, Vol. 12, No. 2 (2001), pp. 13–36.
13. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsburgh, PA: Reverse Logistics Executive Council, 1999, p. 17.
14. Banker, Steve, “e-Business and Reverse Logistics,” ebiz Q, ITQuadrant, Inc. December 24, 2001 (b2b.ebizq.net).
15. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsburgh, PA: Reverse Logistics Executive Council, 1999, p. 16.
16. Goldfield, Robert, “Nike tests curbside recycling of shoes,” The Business Journal Portland, June 1, 2001.
17. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsbugh, PA: Reverse Logistics Executive Council, 1999, p. 111.
18. Menzies, David, “Reduce, Reuse, Reject,” Canadian Business, Vol. 73, No. 24 (2000), pp. 135–136.
19. Brown, Bruce, “PC Ease of Use: Getting Better or Worse?” Extreme Tech, July 10, 2001 Ziff Davis Media Inc. (www.extremetech.com).
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21. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsburgh, PA: Reverse Logistics Executive Council, 1999, p. 40.
22. Rogers, Dale S. and Ron S. Tibben-Lembke, Going Backwards: Reverse Logistics Trends and Practices, Pittsburgh, PA: Reverse Logistics Executive Council, 1999.
23. Roberts, Sally, “Tragedy Spurred Innovation,” Business Insurance, Vol. 36, No. 42, (2002), pp. 1,54.
24. Bennett, Stewart G., III, The Quest for Value: A Guide for Managers, 2nd Edition, New York, NY: Harper Collins, 1999.
25. Brothers, Jacob and Dale S. Rogers, Presentation to the Reverse Logistics Executive Council, Chicago, 1997.