The impact of consensus and agreement of leadership perceptions on commitment, organizational citizenship behaviour, and customer satisfaction

European Journal of Work and Organizational Psychology

Volumn 19, Issue 3, 2010, Pages 279-303

  Felfe, Jörg ^a   Heinitz, Kathrin ^b  

^a UNIVERSITY OF SIEGEN   (Germany)

^b FREIE UNIVERSITÄT BERLIN   (Germany)

Author keywords

Commitment; Consensus and agreement; Customer satisfaction; Leadership perceptions; Multilevel analysis; Organizational Citizenship Behaviour

Indexed keywords

EID: 77953918679     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/13594320802708070     Document Type: Article

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