Evaluation instrument for e-government websites

Electronic Government

Volumn 4, Issue 2, 2007, Pages 204-226

  Henriksson, Anders ^a   Yi, Yiori ^a   Frost, Belinda ^a   Middleton, Michael ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

E government; Evaluation instruments; Government websites; Survey questions; Website evaluation

Indexed keywords

EID: 34347346976     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2007.013984     Document Type: Article

References (34)

1. Accenture (2003) 'eGovernment leadership: engaging the customer, the government executive series', http://www.accenture.com/xdoc/en/ industries/government/gove_capa_egov_leadership.pdf (accessed 23 August 2005).
2. Accenture (2004) 'eGovernment leadership: high performance, maximum value', http://www.accenture.com/Global/Research_and_Insights/ By_Industry/Government/HighValue.htm (accessed 18 August 2006).
3. Alexander, J. and Tate, M.A. (1996-2005) 'How to recognize a business/ marketing web page', http://www.widener.edu/Tools_Resources/Libraries/ Wolfgram_Memorial_Library/Evaluate_Web_Pages/659/ (accessed 20 August 2006 from Wolfgram Memorial Library website).
4. Australian Government Information Management Office (2003) 'TIGERS program', http://www.agimo.gov.au/services/tigers (accessed 31 March 2006).
5. Bertelsmann Foundation (2002) 'Balanced e-government', http:// www.begix.de/en/index.html (accessed 18 August 2006, from Bertelsmann Foundation website).
6. Choudrie, J. and Ghinea, G. (2005) 'Integrated views of e-government website usability: perspectives from users and web diagnostic tools', Electronic Government, An International Journal, Vol. 2, No. 3, pp.318-333.
7. Ciolek, T.M. and Goltz, I.M. (1996-2006) 'Information quality WWW virtual library', http://www.ciolek.com/WWWVL-InfoQuality.html (accessed 18 August 2006).
8. e-Government Act of 2002 (P.L. 107-347, 17 December 2002, 116 Stat. 2899, 44 U.S.C. § 101, H.R. 2458/S. 803).
9. Ho, A. (2002) 'Reinventing local government and the e-government initiative', Public Administration Review, Vol. 62, No. 4, pp.434-444.
10. Holland, C., Bongers, F., Vandeberg, R., Keller, W. and te Velde, R. (2005) 'Measuring and evaluating e-government: building blocks and recommendations for a standardized measuring tool', in M. Khosrow-Pour (Ed.) Practicing e-Government: A Global Perspective, Hershey, PA: Idea Group/OECD, pp. 179-198.
11. Iyer, L.S., Singh, R., Salam, A.F. and D'Aubeterre, F. (2006) 'Knowledge management for Government-to-Government (G2G) process coordination', Electronic Government, An International Journal, Vol. 3, No. 1, pp.18-35.
12. Jaeger, P.T. (2004) 'Beyond Section 508: the spectrum of legal requirements for accessible e-government websites in the United States', Journal of Government Information, Vol. 30, No. 4, pp.518-533.
13. Jaeger, P.T. (2006) 'Assessing section 508 compliance on federal e-government web sites: a multi-method, user-centered evaluation of accessibility for persons with disabilities', Government Information Quarterly, Vol. 23, No. 2, pp. 169-190.
14. Janssen, D., Rotthier, S. and Snijkers, K. (2004) 'If you measure it they will score: an assessment of international eGovernment benchmarking', Information Polity, Vol. 9, Nos. 3-4, pp.121-130.
15. Kaylor, C.R., Deshazo, R. and van Eck, D. (2001) 'Gauging e-government: a report on implementing services among American cities', Government Information Quarterly, Vol. 18, No. 4, pp.293-307.
16. Lei, A. (2005) 'Writing sample analyser', http://resources.aellalei.com/ writer/sample.php (accessed 18 August 2006).
17. Matthews, W. (2002) 'House passes compromise e-government bill', Federal Computer Week, Vol. 16, No. 41, p.13.
18. McGovern, G., Norton, R. and O'Dowd, C. (2002) The Web Content Style Guide: An Essential Reference for Online Writers, Editors, and Managers, Harlow: Financial Times Prentice Hall.
19. McMahon, R. (2005) 'E-government: effects on the netologically disadvantaged', Electronic Government, An International Journal, Vol. 2, No. 4, pp.460-471.
20. McMahon, R. and Bressler, R. (2005) 'E-government: do audits aid the netologically disadvantaged', Electronic Government, An International Journal, Vol. 2, No. 4, pp.413-425.
21. Melitski, J., Holzer, H., Kim, S-T., Kim, C-G. and Rho, S-Y. (2005) 'Digital government worldwide: an e-government assessment of municipal websites', International Journal of Electronic Government Research, Vol. 1, No. 1, pp.1-19.
22. Rosenfeld, L. and Morville, P. (2002) Information Architecture for the World Wide Web, 2nd ed., Cambridge, MA: O'Reilly.
23. Section 508 of the Rehabilitation Act of 1973 as Amended at 29 U.S.C. § 794d (1998).
24. Sharma, S.K. (2004) 'Assessing e-government implementations', Electronic Government, An International Journal, Vol. 1, No. 2, pp.198-212.
25. Timbedake, S. (2000) 'The basics of navigation', http://www.efuse.com/ Design/navigation.html (accessed 18 August 2006).
26. UN Department of Economic and Social Affairs (2003) World Public Sector Report 2003: e-Government at the Crossroads, New York: United Nations.
27. UN Department of Economic and Social Affairs (2004) 'Global e-government readiness report 2004: towards access for opportunity', http:// unpan1.un.org/intradoc/groups/public/documents/un/unpan019207.pdf (accessed 24 January 2006).
28. UN Department of Economic and Social Affairs (2005) 'World public sector report 2005: unlocking the human potential for public sector performance', http://unpan1.un.org/intradoc/groups/public/documents/un/ unpan021616.pdf (accessed 18 August 2006).
29. W3C (1999) 'Checklist of checkpoints for web content accessibility guidelines', http://www.w3.org/TR/WCAG10/full-checklist.html (accessed 10 August 2006).
30. WebXact (2004) 'Watchfire Bobby', http://webxact.watchfire.com/(accessed 20 August 2006).
31. West, D. (2006a) 'Global e-government 2006', http:// www.insidepolitics.org/egovt06int.pdf (accessed 20 August 2006).
32. West, D. (2006b) 'State and federal e-government in the United States, 2006', http://www.insidepolitics.org/egovt06us.pdf (accessed 20 August 2006).
33. Will-Harris, D. (2000) 'Web type 101, a primer', http://www.efuse.com/ Design/navigation.html (accessed 10 August 2006).
34. Zhu, X. and Gauch, S. (2000) 'Incorporating quality metrics in centralized/distributed information retrieval on the world wide web', Proceedings of the 23rd Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, Athens, Greece, pp.288-295.