Who are the adorable customers - Men or women? Service quality improvement via customers' positive responses

Total Quality Management and Business Excellence

Volumn 14, Issue 7, 2003, Pages 789-800

  Huang, Jen Hung ^a   Ho, Shu Hsun ^a   Lee, Bruce C Y ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0141686937     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336032000091003     Document Type: Article

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