Images of usability

International Journal of Human-Computer Interaction

Volumn 26, Issue 6, 2010, Pages 567-600

  Hertzum, Morten ^a  

^a ROSKILDE UNIVERSITY   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

MULTIPLE IMAGE; PARTIAL VIEWS; PERCEIVED USABILITY; UNIVERSAL USABILITY;

RISK PERCEPTION;

USABILITY ENGINEERING;

EID: 77952892713     PISSN: 10447318     EISSN: 15327590     Source Type: Journal    
DOI: 10.1080/10447311003781300     Document Type: Article

References (115)

1. Adams, A., & Sasse, M. A. (1999). Users are not the enemy. Communications of the ACM, 42(12),40-46.
2. Ashby, W. R. (1973). An introduction to cybernetics. London: Methuen.
3. Aykin, N., Quaet-Faslem, P. H., & Milewski, A. E. (2006). Cultural ergonomics. In G. Salvendy (Ed.), Handbook of human factors and ergonomics (3rd ed., pp. 177-190). Hoboken, NJ: Wiley.
4. Bannon, L. J. (1991). From human factors to human actors: The role of psychology and human-computer interaction studies in system design. In J. Greenbaum & M. Kyng (Eds.), Design at work: Cooperative design of computer systems (pp. 25-44). Hillsdale, NJ: Erlbaum.
5. Barber, W., & Badre, A. (1998). Culturability: The merging of culture and usability. In Proceedings of the Fourth Conference on Human Factors and the Web. Available from itl.nist.gov/iaui/vvrg/hfweb/att4/proceedings/barber/
6. Beatty, J. (1982). Task-evoked pupillary responses, processing load, and the structure of processing resources. Psychological Bulletin, 91(2), 276-292.
7. Ben-Bassat, T., Meyer, J., & Tractinsky, N. (2006). Economic and subjective measures of the perceived value of aesthetics and usability. ACM Transactions on Computer-Human Interaction, 13(2), 210-234.
8. Bennett, J. L. (1984). Managing to meet usability requirements: Establishing and meeting software development goals. In J. Bennet, D. Case, J. Sandelin, & M. Smith (Eds.), Visual display terminals (pp. 161-184). Englewood Cliffs, NJ: Prentice-Hall.
9. Bevan, N. (1995). Measuring usability as quality of use. Software Quality Journal, 4(2), 115-130.
10. Bevan, N., & Curson, I. (1999). Planning and implementing user-centred design. In CHI'99 Extended Abstracts on Human Factors in Computing Systems (pp. 137-138). New York: ACM Press.
11. Blythe, M. A., Overbeeke, K., Monk, A. F., & Wright, P. C. (Eds.). (2003). Funology: From usability to enjoyment. Dordrecht, the Netherlands: Kluwer.
12. Bødker, S., Grønbæk, K., & Kyng, M. (1993). Cooperative design: Techniques and expe- riences from the Scandinavian scene. In D. Schuler & A. Namioka (Eds.), Participatory design: Principles and practices (pp. 157-175). Hillsdale, NJ: Erlbaum.
13. Bødker, K., Kensing, F., & Simonsen, J. (2004). Participatory IT design: Designing for business and workplace realities. Cambridge, MA: MIT Press.
14. Callahan, E. (2005). Interface design and culture. In B. Cronin (Ed.), Annual review of information science and technology (Vol. 39, pp. 257-310). Medford, NJ: Information Today.
15. Card, S. K., Moran, T. P., & Newell, A. (1983). The psychology of human-computer interaction. Hillsdale, NJ: Erlbaum.
16. Carroll, J. M., Kellogg, W. A., & Rosson, M. B. (1991). The task-artifact cycle. In J. M. Carroll (Ed.), Designing interaction: Psychology at the human-computer interface (pp. 74-102). Cambridge, UK: Cambridge University Press.
17. Chin, J. P., Diehl, V. A., & Norman, K. L. (1988). Development of an instrument mea- suring user satisfaction of the human-computer interface. In Proceedings of the CHI 1988 Conference on Human Factors in Computing Systems (pp. 213-218). New York: ACM Press.
18. Christoffersen, K., Hunter, C. N., & Vicente, K. J. (1998). A longitudinal study of the effects of ecological interface design on deep knowledge. International Journal of Human- Computer Studies, 48(6), 729-762.
19. Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., & Yammiyavar, P. (2008). Cultural cognition in the thinking-aloud method for usability evaluation. Interacting with com- puters, 21(3), 212-220.
20. Cotterman, W. W., & Kumar, K. (1989). User cube: A taxonomy of end users. Communications of the ACM, 32(11), 1313-1320.
21. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
22. Davis, F. D. (1993). User acceptance of information technology: System characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies, 38(3), 475-487.
23. Dillon, A. (2001). Beyond usability: Process, outcome and affect in human computer interactions. Canadian Journal of Information and Library Systems, 26(4), 57-69.
24. Draper, S. W. (1993). The notion of task in HCI. In Proceedings of the INTERCHI'93 Conference on Human Factors in Computing Systems-Conference Companion (pp. 207-208). New York: ACM Press.
25. Du Gay, P., Hall, S., Janes, L., Mackay, H., & Negus, K. (1997). Doing cultural studies: The story of the Sony walkman. London: Sage.
26. Dumas, J. S., & Redish, J. C. (1999). A practical guide to usability testing. Norwood, NJ: Ablex.
27. Eason, K. D. (1984). Towards the experimental study of usability. Behaviour & Information Technology, 3(2), 133-143.
28. Elliott, M., & Kling, R. (1997). Organizational usability of digital libraries: Case study of legal research in civil and criminal courts. Journal of the American Society for Information Science, 48(11), 1023-1035.
29. Erickson, T., & Kellogg, W. A. (2000). Social translucence: An approach to designing sys- tems that support social processes. ACM Transactions on Computer-Human Interaction, 7(1),59-83.
30. Evers, V., & Day, D. (1997). The role of culture in interface acceptance. In S. Howard, J. Hammond, & G. Lindgaard (Eds.), INTERACT'97: Proceedings of the IFIP TC13 International Conference on Human-Computer Interaction (pp. 260-267). London: Chapman and Hall.
31. Fitts, P. M. (1954). The information capacity of the human motor system in controlling the amplitude of movement. Journal of Experimental Psychology, 47, 381-391.
32. Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information & Management, 43(1), 1-14.
33. Galetta, D. F., Durcikova, A., Everard, A., & Jones, B. M. (2005). Does spell-checking software need a warning label? Communications of the ACM, 48(7), 82-86.
34. Gallivan, M. J. (2001). Organizational adoption and assimilation of complex technologi- cal innovations: Development and application of a new model. ACM SIGMIS Database, 32(3),51-85.
35. Gillan, D. J., & Bias, R. G. (2001). Usability science. I: Foundations. International Journal of Human-Computer Interaction, 13(4), 351-372.
36. Gould, J. D., & Lewis, C. (1985). Designing for usability: Key principles and what designers think. Communications of the ACM, 28(3), 300-311.
37. Grudin, J. (1989). The case against user interface consistency. Communications of the ACM, 32(10),1164-1173.
38. Grudin, J. (1992). Utility and usability: Research issues and development contexts. Interacting with Computers, 4(2), 209-217.
39. Grudin, J. (1994). Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1), 92-105.
40. Gulliksen, J., Boivie, I., Persson, J., Hektor, A., & Herulf, L. (2004). Making a difference-A survey of the usability profession in Sweden. In Proceedings of the Third Nordic Conference on Human-Computer Interaction (pp. 207-215). New York: ACM Press.
41. Hallnäs, L., & Redström, J. (2001). Slow technology-Designing for reflection. Personal and Ubiquitous Computing, 5(3), 201-212.
42. Han, S. H., Yun, M. H., Kwahk, J., & Hong, S. W. (2001). Usability of consumer electronic products. International Journal of Industrial Ergonomics, 28(3&4), 143-151.
43. Hart, S. G., & Staveland, L. E. (1988). Development of NASA-TLX (task load index): Results of empirical and theoretical research. In P. A. Hancock & N. Meshkati (Eds.), Human mental workload (pp. 139-183). Amsterdam: Elsevier.
44. Hassenzahl, M. (2004). The interplay of beauty, goodness, and usability in interactive products. Human-Computer Interaction, 19(4), 319-349.
45. Hassenzahl, M., Beu, A., & Burmester, M. (2001). Engineering joy. IEEE Software, 18(1), 70-76.
46. Hassenzahl, M., Platz, A., Burmester, M., & Lehner, K. (2000). Hedonic and ergonomic qual- ity aspects determine a software's appeal. In Proceedings of the CHI 2000 Conference on Human Factors in Computing Systems (pp. 201-208). New York: ACM Press.
47. Hassenzahl, M., & Sandweg, N. (2004). From mental effort to perceived usability: Transforming experiences into summary assessments. In CHI 2004 Extended Abstracts on Human Factors in Computing Systems (pp. 1283-1286). New York: ACM Press.
48. Hassenzahl, M., & Wessler, R. (2000). Capturing design space from a user perspective: The repertory grid technique revisited. International Journal of Human-Computer Interaction, 12(3&4), 441-459.
49. Heath, C., & Luff, P. (1992). Collaboration and control: Crisis management and multimedia technology in London Underground line control rooms. Computer Supported Cooperative Work, 1(1&2), 69-94.
50. Helander, M. G., & Khalid, H. M. (2006). Affective and pleasurable design. In G. Salvendy (Ed.), Handbook of Human Factors and Ergonomics (3rd ed., pp. 543-572). Hoboken, NJ: Wiley.
51. Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., & Yammiyavar, P. (2009). Personal usability constructs: How people construe usability across nationalities and stakeholder groups. Manuscript submitted for publication.
52. Hertzum, M., & Frøkjær, E. (1996). Browsing and querying in online documentation: A study of user interfaces and the interaction process. ACM Transactions on Computer- Human Interaction, 3(2), 136-161.
53. Hertzum, M., & Jacobsen, N. E. (2003). The evaluator effect: A chilling fact about usability evaluation methods. International Journal of Human-Computer Interaction, 15(1), 183-204.
54. Hertzum, M., & Simonsen, J. (2009). Effects-driven IT development: Specifying and measuring usage effects. Manuscript submitted for publication.
55. Herzberg, F., Mausner, B., & Snyderman, B.B. (1959). The motivation to work. New York: Wiley.
56. Hofmeester, G. H., Kemp, J. A. M., & Blankeldaal, A. C. M. (1996). Sensuality in product design: A structured approach. In Proceedings of the CHI 96 Conference on Human Factors in Computing Systems (pp. 428-435). New York: ACM Press.
57. Hofstede, G. (2001). Culture's consequences: Comparing values, behaviours, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage.
58. Hornbæk, K. (2006). Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human-Computer Studies, 64(2), 79-102.
59. Hornbæk, K., & Law, E. L.-C. (2007). Meta-analysis of correlations among usability mea- sures. In Proceedings of the CHI 2007 Conference on Human Factors in Computing Systems (pp. 617-626). New York: ACM Press.
60. Igbaria, M., Schiffman, S. J., & Wieckowski, T. J. (1994). The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology. Behaviour & Information Technology, 13(6), 349-361.
61. ISO/IEC 9126. (2001). Software engineering-Product quality-Part 1: Quality model. Geneva, Switzerland: International Organization for Standardisation.
62. ISO 9241. (1998). Ergonomic requirements for office work with visual display terminals (VDTs)- Part 11: Guidance on usability. Geneva, Switzerland: International Organization for Standardisation.
63. Ivory, M. Y., & Hearst, M. A. (2001). The state of the art in automating usability evaluation of user interfaces. ACM Computing Surveys, 33(4), 470-516.
64. Ji, L.-J., Zhang, Z., & Nisbett, R. E. (2004). Is it culture or is it language? Examination of language effects in cross-cultural research on categorization. Journal of Personality and Social Psychology, 87(1), 57-65.
65. Jordan, P. W. (1998). Human factors for pleasure in product use. Applied Ergonomics, 29(1), 25-33.
66. Jordan, P. W. (2000). Designing pleasurable products: An introduction to the new human factors. London: CRC Press.
67. Kahneman, D., Diener, E., & Schwarz, N. (Eds.). (1999). Well-being: Foundations of hedonic psychology. New York: Russell Sage Foundation.
68. Keates, S., Clarkson, P. J., & Robinson, P. (2002). Developing a practical inclusive interface design approach. Interacting with Computers, 14(4), 271-299.
69. Keen, P. G. W. (1981). Information systems and organizational change. Communications of the ACM, 24(1), 24-33.
70. Kelly, G. A. (1955). The psychology of personal constructs. New York: Norton.
71. Kim, H. S. (2002). We talk, therefore we think? A cultural analysis of the effect of talking on thinking. Journal of Personality and Social Psychology, 83, 828-842.
72. Kirakowski, J., & Corbett, M. (1993). SUMI: The software usability measurement inventory. British Journal of Educational Technology, 24, 210-212.
73. Leavitt, H. J. (1964). Applied organization change in industry: Structural, technical, and human approaches. In W. W. Cooper, H. J. Leavitt, & M. W. Shelly (Eds.), New perspectives in organization research (pp. 55-71). New York: Wiley.
74. Lewis, J. R. (1995). IBM computer usability satisfaction questionnaires: Psychometric eval- uation and instructions for use. International Journal of Human-Computer Interaction, 7(1), 57-78.
75. MacKenzie, I. S. (1992). Fitts' law as a research and design tool in human-computer interaction. Human-Computer Interaction, 7(1), 91-139.
76. Maguire, M. (2001). Context of use within usability activities. International Journal of Human- Computer Studies, 55(4), 453-483.
77. Marcus, A. (2008). Global/intercultural user interface design. In A. Sears & J. A. Jacko (Eds.), The human-computer interaction handbook: Fundamentals, evolving technologies, and emerging applications (pp. 355-380). New York: Erlbaum.
78. Mark, G. (2002). Conventions and commitments in distributed CSCW groups. Computer Supported Cooperative Work, 11(3&4), 349-387.
79. Markus, M. L. (1987). Toward a "critical mass" theory of interactive media. Communication Research, 14(5), 491-511.
80. Markus, M. L. (2004). Technochange management: Using IT to drive organizational change. Journal of Information Technology, 19(1), 4-20.
81. Markus, M. L., & Robey, D. (1983). The organizational validity of management information systems. Human Relations, 36(3), 203-226.
82. McCarthy, J. C., Wright, P. C., Healey, P., Dearden, A., & Harrison, M. D. (1997). Locating the scene: The particular and the general in contexts for ambulance control. In Proceedings of the GROUP 97 Conference on Supporting Group Work (pp. 101-110). New York: ACM Press.
83. Mintzberg, H. (1983). Structures in fives: Designing effective organizations. Englewood Cliffs, NJ: Prentice-Hall.
84. Morgan, G. (1997). Images of organization. Second edition. Thousand Oaks, CA: Sage.
85. Mosier, J. N., & Smith, S. L. (1986). Application of guidelines for designing user interface software. Behaviour & Information Technology, 5(1), 39-46.
86. Mullet, K., & Sano, D. (1995). Designing visual interfaces: Communication oriented techniques. Mountain View, CA. SunSoft Press.
87. Naur, P. (1965). The place of programming in a world of problems, tools, and people. In W. Kalenich (Ed.), Proceedings of the IFIP Congress 65 (pp. 195-199). Washington, DC: Spartan Books.
88. Nielsen, J. (1993). Usability engineering. Boston: Academic Press.
89. Nielsen, J. (1994). Heuristic evaluation. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 25-62). New York: Wiley.
90. Nielsen, J., & Levy, J. (1994). Measuring usability: Preference vs. performance. Communications of the ACM, 37(4), 66-75.
91. Nisbett, R. E., Peng, K. P., Choi, I., & Norenzayan, A. (2001). Culture and systems of thought: Holistic versus analytic cognition. Psychological Review, 108(2), 291-310.
92. Norman, D. A. (1986). Cognitive engineering. In D. A. Norman & S. W. Draper (Eds.), User centered system design: New perspectives on human-computer interaction (pp. 31-61). Hillsdale, NJ: Erlbaum.
93. Norman, D. A. (1988). The psychology of everyday things. New York: Basic Books.
94. Novick, D. G., & Scholtz, J. C. (Eds.). (2002). Universal usability [Special issue]. Interacting with Computers, 14(4).
95. Olson, G. M., & Olson, J. S. (2000). Distance matters. Human-Computer Interaction, 15(2&3), 139-178.
96. Orlikowski, W. J. (1992). The duality of technology: Rethinking the concept of technology in organizations. Organization Science, 3(3), 398-427.
97. Reason, J. (1990). Human error. Cambridge, UK: Cambridge University Press.
98. Reed, P., Holdaway, K., Isensee, S., Buie, E., Fox, J., Williams, J., & Lund, A. (1999). User interface guidelines and standards: Progress, issues, and prospects. Interacting with Computers, 12, 119-142.
99. Rose, G. M., Evaristo, R., & Straub, D. (2003). Culture and consumer responses to web download time: A four-continent study of mono and polychronism. IEEE Transactions on Engineering Management, 50(1), 31-44.
100. Schmidt, K., & Bannon, L. (1992). Taking CSCW seriously-Supporting articulation work. Computer Supported Cooperative Work, 1(1&2), 7-40.
101. Schmidt, K., & Simone, C. (1996). Coordination mechanisms: Towards a conceptual foundation of CSCW systems design. Computer Supported Cooperative Work, 5(2&3), 155-200.
102. Shackel, B. (1984). The concept of usability. In J. Bennet, D. Case, J. Sandelin, & M. Smith (Eds.), Visual display terminals (pp. 45-87). Englewood Cliffs, NJ: Prentice-Hall.
103. Shneiderman, B. (2000). Universal usability. Communications of the ACM, 43(5), 85-91.
104. Siegel, D. A., & Dray, S. M. (2001). New kid on the block: Marketing organizations and interaction design. ACM Interactions, 8(2), 19-24.
105. Smith, L. S., & Mosier, J. N. (1986). Guidelines for designing user interface software (Tech. Rep. ESD-TR-86-278). Bedford, MA: MITRE Corporation.
106. Stephanidis, C., Antona, M., & Savidis, A. (2006). Design for all: Computer-assisted design of user interface adaptation. In G. Salvendy (Ed.), Handbook of human factors and ergonomics (3rd ed., pp. 1459-1484). Hoboken, NJ: Wiley.
107. Thomas, P., & Macredie, R. D. (Eds.). (2002). The new usability [Special issue]. ACM Transactions on Computer-Human Interaction, 9(2).
108. Thomas, R. C. (1998). Long term human-computer interaction: An exploratory perspective. Berlin: Springer.
109. Thorell, L. G., & Smith, W. J. (1990). Using computer color effectively: An illustrated reference. Englewood Cliffs, NJ: Prentice Hall.
110. Tractinsky, N., Katz, A. S., & Ikar, D. (2000). What is beautiful is usable. Interacting with Computers, 13(2), 127-145.
111. Tractinsky, N., & Meyer, J. (2001). Task structure and the apparent duration of hierarchical search. International Journal of Human-Computer Studies, 55(5), 845-860.
112. Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185(4157), 1124-1131.
113. Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
114. Whiteside, J., Bennett, J., & Holtzblatt, K. (1988). Usability engineering: Our experience and evolution. In M. Helander (Ed.), Handbook of human-computer interaction (pp. 791-817). Amsterdam: Elsevier.
115. Wisneski, C., Ishii, H., Dahley, A., Gorbet, M., Brave, S., Ullmer, B., & Yarin, P. (1998). Ambient displays: Turning architectural space into an interface between people and dig- ital information. In N. A. Streitz, S. Konomi, & H.-J. Burkhardt (Eds.), Proceedings of the CoBuild'98 Workshop on Cooperative Buildings, LNCS 1370 (pp. 22-32). Berlin: Springer.