메뉴 건너뛰기




Volumn 8, Issue 3, 2010, Pages 257-277

Assessing user experiences and usage intentions of m-banking service

Author keywords

Bank operations; Dual process in mobile communications; Financial information system; Mobile banking; Mobile communications

Indexed keywords

DUAL PROCESS; FINANCIAL INFORMATION SYSTEMS; M-BANKING; MARKETING STRATEGY; MOBILE BANKINGS; MOBILE COMMERCE APPLICATIONS; MOBILE COMMUNICATIONS; PRODUCT ATTRIBUTES; PRODUCT KNOWLEDGE; PROMOTIONAL CAMPAIGN; USAGE INTENTION; USER EXPERIENCE;

EID: 77952181992     PISSN: 1470949X     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJMC.2010.032974     Document Type: Article
Times cited : (43)

References (62)
  • 1
    • 33746633350 scopus 로고
    • Perceived usefulness, ease of use, and usage of information technology: A replication
    • Adams, D.A., Nelson, R.R. and Todd, P.A. (1992) 'Perceived usefulness, ease of use, and usage of information technology: a replication', MIS Quarterly, Vol.16, No.2, pp.227-247.
    • (1992) MIS Quarterly , vol.16 , Issue.2 , pp. 227-247
    • Adams, D.A.1    Nelson, R.R.2    Todd, P.A.3
  • 2
    • 0000913978 scopus 로고    scopus 로고
    • Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage
    • Agarwal, R. and Karahanna, E. (2000) 'Time flies when you're having fun: cognitive absorption and beliefs about information technology usage', MIS Quarterly, Vol.24, No.4, pp.665-694.
    • (2000) MIS Quarterly , vol.24 , Issue.4 , pp. 665-694
    • Agarwal, R.1    Karahanna, E.2
  • 3
    • 84986303835 scopus 로고
    • Effects of involvement: Argument strength and source characteristics on central and peripheral processing of advertising
    • Andrews, J.C. and Shimp, T.A. (1990) 'Effects of involvement: argument strength and source characteristics on central and peripheral processing of advertising', Psychology and Marketing, Vol.7, No.3, pp.195-214.
    • (1990) Psychology and Marketing , vol.7 , Issue.3 , pp. 195-214
    • Andrews, J.C.1    Shimp, T.A.2
  • 5
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G.A. (1979) 'A paradigm for developing better measures of marketing constructs', Journal of Marketing Research, Vol.16, pp.64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 6
    • 1542395976 scopus 로고    scopus 로고
    • Technology still matters
    • Colby, C.L. and Parasuraman, A. (2003) 'Technology still matters', Marketing Management, Vol.12, No.4, pp.28-33. (Pubitemid 38355357)
    • (2003) Marketing Management , vol.12 , Issue.4 , pp. 28-33
    • Colby, C.L.1    Parasuraman, A.2
  • 7
    • 61449100434 scopus 로고    scopus 로고
    • Consumer behaviour in the mobile telecommunications' market: The individual's adoption decision of innovative services
    • Constantiou, I.D. (2009) 'Consumer behaviour in the mobile telecommunications' market: the individual's adoption decision of innovative services', Telematics and Informatics, Vol.26, No.3, pp.270-281.
    • (2009) Telematics and Informatics , vol.26 , Issue.3 , pp. 270-281
    • Constantiou, I.D.1
  • 8
    • 33644591598 scopus 로고    scopus 로고
    • Exploring perceptions and use of mobile services: User differences in an advancing market
    • Constantiou, I.D., Damsgaard, J. and Knutsen, L. (2006) 'Exploring perceptions and use of mobile services: user differences in an advancing market', International Journal of Mobile Communications, Vol.4, No.3, pp.231-247. (Pubitemid 43310157)
    • (2006) International Journal of Mobile Communications , vol.4 , Issue.3 , pp. 231-247
    • Constantiou, I.D.1    Damsgaard, J.2    Knutsen, L.3
  • 9
    • 19644399068 scopus 로고    scopus 로고
    • Self-service technology adoption: Comparing three technologies
    • Curran, J.M. and Meuter, M.L. (2005) 'Self-service technology adoption: comparing three technologies', The Journal of Services Marketing, Vol.19, No.2, pp.103-113.
    • (2005) The Journal of Services Marketing , vol.19 , Issue.2 , pp. 103-113
    • Curran, J.M.1    Meuter, M.L.2
  • 10
    • 84992904961 scopus 로고    scopus 로고
    • Intentions to use self-service technologies: A confluence of multiple attitudes
    • Curran, J.M., Meuter, M.L. and Surprenant, C.F. (2003) 'Intentions to use self-service technologies: a confluence of multiple attitudes', Journal of Service Research, Vol.5, No.3, pp.209-224.
    • (2003) Journal of Service Research , vol.5 , Issue.3 , pp. 209-224
    • Curran, J.M.1    Meuter, M.L.2    Surprenant, C.F.3
  • 11
    • 0030077156 scopus 로고    scopus 로고
    • Consumer evaluations of new technology-based self service options: An investigation of alternative models of service quality
    • Dabholkar, P.A. (1996) 'Consumer evaluations of new technology-based self service options: an investigation of alternative models of service quality', International Journal of Research in Marketing, Vol.13, No.1, pp.29-51.
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.1 , pp. 29-51
    • Dabholkar, P.A.1
  • 12
    • 0001115193 scopus 로고    scopus 로고
    • An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors
    • Dabholkar, P.A. and Bagozzi, R.P. (2002) 'An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors', Journal of the Academy of Marketing Science, Vol.30, No.3, pp.184-201.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 184-201
    • Dabholkar, P.A.1    Bagozzi, R.P.2
  • 13
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. (1989) 'Perceived usefulness, perceived ease of use, and user acceptance of information technology', MIS Quarterly, Vol.13, No.3, pp.319-340.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 14
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989) 'User acceptance of computer technology: a comparison of two theoretical models', Management Science, Vol.35, No.8, pp.982-1003.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 15
    • 84991149383 scopus 로고
    • Extrinsic and intrinsic motivation to use computers in the workplace
    • Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1992) 'Extrinsic and intrinsic motivation to use computers in the workplace', Journal of Applied Social Psychology, Vol.22, No.14, pp.1111-1132.
    • (1992) Journal of Applied Social Psychology , vol.22 , Issue.14 , pp. 1111-1132
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 16
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics
    • Devaraj, S., Fan, M. and Kohli, R. (2002) 'Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics', Information Systems Research, Vol.13, No.3, pp.316-333.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 316-333
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 17
    • 0035534144 scopus 로고    scopus 로고
    • Index Construction with Formative Indicators: An Alternative to Scale Development
    • DOI 10.1509/jmkr.38.2.269.18845
    • Diamantopoulos, A. and Winklhofer, H.M. (2001) 'Index construction with formative indicators: an alternative to scale development', Journal of Marketing Research, Vol.38, No.2, pp.269-277. (Pubitemid 33280372)
    • (2001) Journal of Marketing Research , vol.38 , Issue.2 , pp. 269-277
    • Diamantopoulos, A.1    Winklhofer, H.M.2
  • 18
    • 0032172079 scopus 로고    scopus 로고
    • Using Davis's perceived usefulness and ease of use instruments for decision making: A confirmatory and multigroup invariance analysis
    • Doll, W.J., Hendrickson, A. and Deng, X. (1998) 'Using Davis's perceived usefulness and ease of use instruments for decision making: a confirmatory and multigroup invariance analysis', Decision Science, Vol.29, No.4, pp.839-869.
    • (1998) Decision Science , vol.29 , Issue.4 , pp. 839-869
    • Doll, W.J.1    Hendrickson, A.2    Deng, X.3
  • 19
    • 0346677884 scopus 로고    scopus 로고
    • Religious symbols as peripheral cue in advertising: A replication of the elaboration likelihood model
    • Dotson, M.J. and Hyatt, E.M. (2000) 'Religious symbols as peripheral cue in advertising: a replication of the elaboration likelihood model', Journal of Business Research, Vol.48, No.1, pp.63-68.
    • (2000) Journal of Business Research , vol.48 , Issue.1 , pp. 63-68
    • Dotson, M.J.1    Hyatt, E.M.2
  • 21
    • 0037678980 scopus 로고    scopus 로고
    • TAM or just plain habit: A look at experienced online shoppers
    • Gefen, D. (2003) 'TAM or just plain habit: a look at experienced online shoppers', Journal of End User Computing, Vol.15, No.3, pp.1-13.
    • (2003) Journal of End User Computing , vol.15 , Issue.3 , pp. 1-13
    • Gefen, D.1
  • 22
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An interacted model
    • Gefen, D., Karahanna, E. and Straub, D.W. (2003) 'Trust and TAM in online shopping: an interacted model', MIS Quarterly, Vol.27, No.1, pp.51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 23
    • 67349185146 scopus 로고    scopus 로고
    • Determinants of behavioral intention to mobile banking
    • Gu, J.C., Lee, S.C. and Suh, Y.H. (2009) 'Determinants of behavioral intention to mobile banking', Expert Systems with Applications, Vol.36, No.9, pp.11605-11616.
    • (2009) Expert Systems with Applications , vol.36 , Issue.9 , pp. 11605-11616
    • Gu, J.C.1    Lee, S.C.2    Suh, Y.H.3
  • 24
    • 0000661926 scopus 로고
    • On the test-retest reliability of perceived ease of use scales
    • Hendrickson, A.R., Massey, P.D. and Cronan, T.P. (1993) 'On the test-retest reliability of perceived ease of use scales', MIS Quarterly, Vol.17, No.2, pp.227-230.
    • (1993) MIS Quarterly , vol.17 , Issue.2 , pp. 227-230
    • Hendrickson, A.R.1    Massey, P.D.2    Cronan, T.P.3
  • 25
    • 0003054486 scopus 로고    scopus 로고
    • A brief tutorial on the development of measures for use in survey questionnaires
    • Hinkin, T.R. (1998) 'A brief tutorial on the development of measures for use in survey questionnaires', Organizational Research Methods, Vol.1, No.1, pp.104-121.
    • (1998) Organizational Research Methods , vol.1 , Issue.1 , pp. 104-121
    • Hinkin, T.R.1
  • 26
    • 43049149824 scopus 로고    scopus 로고
    • The new business potential with mobile commerce
    • DOI 10.1504/IJMC.2008.018052
    • Hsieh, C.T., Jones, C. and Lin, B. (2008) 'The new business potential with mobile commerce', International Journal of Mobile Communications, Vol.6, No.4, pp.436-455. (Pubitemid 351624049)
    • (2008) International Journal of Mobile Communications , vol.6 , Issue.4 , pp. 436-455
    • Hsieh, C.-T.1    Jones, C.2    Lin, B.3
  • 27
    • 33847032218 scopus 로고    scopus 로고
    • Adoption of the mobile Internet: An empirical study of multimedia message service (MMS
    • Hsu, C.L., Lu, H.P. and Hsu, H.H. (2007) 'Adoption of the mobile Internet: an empirical study of multimedia message service (MMS)', OMEGA: International Journal of Management Science, Vol.35, No.6, pp.715-726.
    • (2007) OMEGA: International Journal of Management Science , vol.35 , Issue.6 , pp. 715-726
    • Hsu, C.L.1    Lu, H.P.2    Hsu, H.H.3
  • 28
    • 84990610004 scopus 로고
    • A value platform analysis perspective on customer access information technology
    • Kauffman, R.J. and Lally, L. (1994) 'A value platform analysis perspective on customer access information technology', Decision Sciences, Vol.25, Nos. 5-6, pp.767-794.
    • (1994) Decision Sciences , vol.25 , Issue.5-6 , pp. 767-794
    • Kauffman, R.J.1    Lally, L.2
  • 29
    • 44449145935 scopus 로고    scopus 로고
    • Drivers for transactional B2C m-commerce adoption: Extended theory of planned behavior
    • Khalifa, M. and Shen, K.N. (2008) 'Drivers for transactional B2C m-commerce adoption: extended theory of planned behavior', Journal of Computer Information Systems, Vol.48, No.3, pp.111-117.
    • (2008) Journal of Computer Information Systems , vol.48 , Issue.3 , pp. 111-117
    • Khalifa, M.1    Shen, K.N.2
  • 30
    • 63849329626 scopus 로고    scopus 로고
    • Understanding dynamics between initial trust and usage intentions of mobile banking
    • Kim, G., Shin, B.S. and Lee, H.G. (2009) 'Understanding dynamics between initial trust and usage intentions of mobile banking', Information Systems Journal, Vol.19, No.3, pp.283-311.
    • (2009) Information Systems Journal , vol.19 , Issue.3 , pp. 283-311
    • Kim, G.1    Shin, B.S.2    Lee, H.G.3
  • 32
    • 36249010925 scopus 로고    scopus 로고
    • Internet vs. mobile banking: Comparing customer value perceptions
    • Laukkanen, T. (2007) 'Internet vs. mobile banking: comparing customer value perceptions', Business Process Management Journal, Vol.13, No.6, pp.788-797.
    • (2007) Business Process Management Journal , vol.13 , Issue.6 , pp. 788-797
    • Laukkanen, T.1
  • 33
    • 20144378400 scopus 로고    scopus 로고
    • Consumer value creation in mobile banking services
    • DOI 10.1504/IJMC.2005.007021
    • Laukkanen, T. and Lauronen, J. (2005) 'Consumer value creation in mobile banking services', International Journal of Mobile Communications, Vol.3, No.4, pp.325-338. (Pubitemid 40773712)
    • (2005) International Journal of Mobile Communications , vol.3 , Issue.4 , pp. 325-338
    • Laukkanen, T.1    Lauronen, J.2
  • 35
    • 14644438602 scopus 로고    scopus 로고
    • Toward an understanding of the behavioral intention to use mobile banking
    • DOI 10.1016/j.chb.2004.03.003, PII S0747563204000470
    • Luarn, P. and Lin, H.H. (2005) 'Toward an understanding of the behavioural intention to use mobile banking', Computers in Human Behavior, Vol.21, No.6, pp.873-891. (Pubitemid 40319865)
    • (2005) Computers in Human Behavior , vol.21 , Issue.6 , pp. 873-891
    • Luarn, P.1    Lin, H.-H.2
  • 36
    • 73549114871 scopus 로고
    • Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior
    • Mathieson, K. (1991) 'Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior', Information Systems Research, Vol.2, No.3, pp.173-191.
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 173-191
    • Mathieson, K.1
  • 37
    • 33749628218 scopus 로고    scopus 로고
    • Factors affecting the adoption of mobile banking services
    • [Online], Available at:
    • Mattila, M. (2003) 'Factors affecting the adoption of mobile banking services', Journal of Internet Banking and Commerce, Vol.8, No.1 [Online], Available at: http://www.arraydev.com/ commerce/JIBC/0306-04.htm
    • (2003) Journal of Internet Banking and Commerce , vol.8 , Issue.1
    • Mattila, M.1
  • 38
    • 0034417136 scopus 로고    scopus 로고
    • Self-Service technologies: Understanding customer satisfaction with technology-based service encounters
    • Meuter, M.L., Ostrom, A.L., Roundtree, R.I. and Bitner, M.J. (2000) 'Self-Service technologies: understanding customer satisfaction with technology-based service encounters', Journal of Marketing, Vol.64, No.3, pp.50-64.
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 50-64
    • Meuter, M.L.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 39
    • 0000430606 scopus 로고    scopus 로고
    • Extending the TAM for a world-wide-web context
    • Moon, J.W. and Kim, Y.G. (2001) 'Extending the TAM for a world-wide-web context', Information and Management, Vol.38, No.4, pp.217-230.
    • (2001) Information and Management , vol.38 , Issue.4 , pp. 217-230
    • Moon, J.W.1    Kim, Y.G.2
  • 40
    • 84990328528 scopus 로고    scopus 로고
    • Technology readiness index (TRI) - A multiple-item scale to measure readiness to embrace new technologies
    • Parasuraman, A. (2000) 'Technology readiness index (TRI) - a multiple-item scale to measure readiness to embrace new technologies', Journal of Service Research, Vol.2, No.4, pp.307-320.
    • (2000) Journal of Service Research , vol.2 , Issue.4 , pp. 307-320
    • Parasuraman, A.1
  • 41
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
    • Pavlou, P.A. (2003) 'Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model', International Journal of Electronic Commerce, Vol.7, No.3, pp.101-134.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 42
    • 3042779288 scopus 로고
    • The elaboration likelihood model of persuasion
    • Petty, R.E. and Cacioppo, J.T. (1984) 'The elaboration likelihood model of persuasion', Advances in Consumer Research, Vol.11, No.1, pp.673-675.
    • (1984) Advances in Consumer Research , vol.11 , Issue.1 , pp. 673-675
    • Petty, R.E.1    Cacioppo, J.T.2
  • 43
    • 0000428577 scopus 로고
    • Central and peripheral route to advertising effectiveness: The moderating role of involvement
    • Petty, R.E., Cacioppo, J.T. and Schumann, D. (1983) 'Central and peripheral route to advertising effectiveness: the moderating role of involvement', Journal of Consumer Research, Vol.10, No.2, pp.135-146.
    • (1983) Journal of Consumer Research , vol.10 , Issue.2 , pp. 135-146
    • Petty, R.E.1    Cacioppo, J.T.2    Schumann, D.3
  • 44
    • 38549162825 scopus 로고
    • Positive mood and persuasion: Different roles for affect under high and low elaboration conditions
    • Petty, R.E., Schumann, D.W., Richman, S.A. and Strathman, A.J. (1993) 'Positive mood and persuasion: different roles for affect under high and low elaboration conditions', Journal of Personality and Social Psychology, Vol.64, No.1, pp.5-20.
    • (1993) Journal of Personality and Social Psychology , vol.64 , Issue.1 , pp. 5-20
    • Petty, R.E.1    Schumann, D.W.2    Richman, S.A.3    Strathman, A.J.4
  • 46
    • 34248138319 scopus 로고
    • Re-examining perceived ease of use and usefulness: A confirmatory factors analysis
    • Segars, A.H. and Grover, V. (1993) 'Re-examining perceived ease of use and usefulness: a confirmatory factors analysis', MIS Quarterly, Vol.17, No.4, pp.517-525.
    • (1993) MIS Quarterly , vol.17 , Issue.4 , pp. 517-525
    • Segars, A.H.1    Grover, V.2
  • 47
    • 57149130262 scopus 로고    scopus 로고
    • Mobile TV phone: Current usage, issues, and strategic implications
    • Shim, J.P., Park, S. and Shim, J.M. (2008) 'Mobile TV phone: current usage, issues, and strategic implications', Industrial Management and Data Systems, Vol.108, No.9, pp.1269-1282.
    • (2008) Industrial Management and Data Systems , vol.108 , Issue.9 , pp. 1269-1282
    • Shim, J.P.1    Park, S.2    Shim, J.M.3
  • 48
    • 0003196246 scopus 로고
    • Measuring system usage: Implications for is theory testing
    • Straub, D.W. (1995) 'Measuring system usage: implications for is theory testing', Management Science, Vol.41, No.8, pp.1328-1343.
    • (1995) Management Science , vol.41 , Issue.8 , pp. 1328-1343
    • Straub, D.W.1
  • 49
    • 2442694624 scopus 로고    scopus 로고
    • Effect of trust on customer acceptance of internet banking
    • Suh, M. and Han, I. (2002) 'Effect of trust on customer acceptance of internet banking', Electronic Commerce Research and Application, Vol.1, Nos. 3-4, pp.247-263.
    • (2002) Electronic Commerce Research and Application , vol.1 , Issue.3-4 , pp. 247-263
    • Suh, M.1    Han, I.2
  • 50
    • 0002274255 scopus 로고
    • Consumer knowledge: Effects on evaluation strategies mediating consumer judgments
    • Sujan, M. (1985) 'Consumer knowledge: effects on evaluation strategies mediating consumer judgments', Journal of Consumer Research, Vol.12, No.1, pp.31-46.
    • (1985) Journal of Consumer Research , vol.12 , Issue.1 , pp. 31-46
    • Sujan, M.1
  • 52
    • 53349110006 scopus 로고    scopus 로고
    • E-commerce standard user interface: An E-menu system
    • Tucker, S.P. (2008) 'E-commerce standard user interface: an E-menu system', Industrial Management and Data Systems, Vol.108, No.8, pp.1009-1028.
    • (2008) Industrial Management and Data Systems , vol.108 , Issue.8 , pp. 1009-1028
    • Tucker, S.P.1
  • 53
    • 84990366451 scopus 로고    scopus 로고
    • Consumer involvement in relationship marketing of service
    • Varki, S. and Wong, S. (2003) 'Consumer involvement in relationship marketing of service', Journal of Service Research, Vol.6, No.1, pp.83-91.
    • (2003) Journal of Service Research , vol.6 , Issue.1 , pp. 83-91
    • Varki, S.1    Wong, S.2
  • 54
    • 0033872521 scopus 로고    scopus 로고
    • Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies
    • Venkatesh, V. and Davis, F.D. (2000) 'A theoretical extension of the technology acceptance model: four longitudinal field studies', Management Science, Vol.46, No.2, pp.186-204. (Pubitemid 30594361)
    • (2000) Management Science , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 56
    • 33644786234 scopus 로고    scopus 로고
    • Predicting consumer intention to use mobile service
    • DOI 10.1111/j.1365-2575.2006.00213.x
    • Wang, Y.S., Lin, H.H. and Luarn, P. (2006) 'Predicting consumer intention to use mobile service', Information Systems Journal, Vol.16, No.2, pp.157-179. (Pubitemid 43344989)
    • (2006) Information Systems Journal , vol.16 , Issue.2 , pp. 157-179
    • Wang, Y.-S.1    Lin, H.-H.2    Luarn, P.3
  • 57
    • 0034259757 scopus 로고    scopus 로고
    • An empirical investigation of the relationship between product involvement and brand commitment
    • Warrington, P. and Shim, S. (2000) 'An empirical investigation of the relationship between product involvement and brand commitment', Psychology and Marketing, Vol.17, No.9, pp.761-782.
    • (2000) Psychology and Marketing , vol.17 , Issue.9 , pp. 761-782
    • Warrington, P.1    Shim, S.2
  • 58
  • 60
    • 0000544724 scopus 로고
    • Measuring the involvement construct
    • Zaichkowsky, J.L. (1985) 'Measuring the involvement construct', Journal of Consumer Research, Vol.12, No.3, pp.341-352.
    • (1985) Journal of Consumer Research , vol.12 , Issue.3 , pp. 341-352
    • Zaichkowsky, J.L.1
  • 61
    • 84952751873 scopus 로고
    • The personal involvement inventory: Reduction, revision, and application to advertising
    • Zaichkowsky, J.L. (1994) 'The personal involvement inventory: reduction, revision, and application to advertising', Journal of Advertising, Vol.23, No.4, pp.59-70.
    • (1994) Journal of Advertising , vol.23 , Issue.4 , pp. 59-70
    • Zaichkowsky, J.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.