Consumer behaviour in the mobile telecommunications' market: The individual's adoption decision of innovative services

Telematics and Informatics

Volumn 26, Issue 3, 2009, Pages 270-281

  Constantiou, Ioanna D ^a  

^a Department of International Economics and Management   (Denmark)

Author keywords

Adoption decision; Consumer behaviour; Mobile communications; Mobile TV; Reasoning; Referencing

Indexed keywords

MARKETING; TELECOMMUNICATION SERVICES;

ADOPTION DECISION; CONSUMER BEHAVIOUR; MOBILE COMMUNICATIONS; MOBILE TV; REASONING; REFERENCING;

MOBILE TELECOMMUNICATION SYSTEMS;

EID: 61449100434     PISSN: 07365853     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tele.2008.11.005     Document Type: Article

References (51)

1. Anckar B., and D'Incau D. Value creation in mobile commerce. Findings from a consumer survey. JITTA Journal of Information Technology Theory and Application 4 1 (2002) 43-65
2. Bettman J.R., Luce M.F., and Payne J.W. Constructive consumer choice process. Journal of Consumer Research 25 (1998) 187-217
3. Blechar J., Constantiou I., and Damsgaard J. Understanding behavioural patterns of advanced mobile service users. Electronic Government an International Journal 3 1 (2006) 93-104
4. Blechar J., Constantiou I.D., and Damsgaard J. Exploring the influence of reference situations and reference pricing on mobile service user behaviour. European Journal of Information Systems 15 3 (2006) 285-291
5. Briesch R.A., Krishnamurthi L., Mazumdar T., and Raj S.P.A. Comparative analysis of reference price models. The Journal of Consumer Research 24 2 (1997) 202-214
6. Carlsson, C., Walden, P., 2007. Mobile TV - to live or die by content. In: 40th Annual Hawaii International Conference on System Sciences (HICSS'07), p. 51b.
7. Colell, A.M., Whinston, M.D., Green, J.R., 1995. Microeconomic Theory. Oxford University Press, Inc., pp. 17-35.
8. Constantiou I.D. Consumer behaviour and advanced mobile data services: opening the 'black box' of the individual's choice process. International Journal of Social and Humanistic Computing 1 1 (2008) 67-80
9. Constantiou I.D., Damsgaard J., and Knutsen L. Exploring perceptions and use of mobile services: user differences in an advancing market. International Journal of Mobile Communications 4 3 (2006) 231-247
10. Constantiou I.D., Damsgaard J., and Knutsen L. The four incremental steps toward advanced mobile services' adoption. Communications of the ACM 50 6 (2007) 51-55
11. Constantiou I.D., and Kautz K. Economic factors and diffusion of IP telephony: empirical evidence from an advanced market. Telecommunications Policy 32 3-4 (2008) 197-211
12. Cozby P.C. Methods in Behavioral Research, ninth ed (2007), McGraw Hill, New York
13. Davis F. Technology acceptance model for empirically testing new end-user information systems: Theory and Results, Doctoral Dissertation. Sloan School of Management (1986), Massachusetts Institute of Technology, Boston, USA
14. Economist Intelligence Unit, E. E-readiness rankings 2008. The Economist, and The IBM Institute for Business Value.
15. Heath C., and Soll J.B. Mental budgeting and consumer decisions. The Journal of Consumer Research 23 1 (1996) 40-52
16. Hsee C.K. The evaluability hypothesis: an explanation for preference reversals between joint and separate evaluations of alternatives. Organizational Behavior and Human Decision Processes 67 3 (1996) 247-257
17. Hsee C.K., Loewenstein G.F., Blount S., and Bazerman M.H. Preference reversals between joint and separate evaluations of options: a review and theoretical analysis. Psychological Bulletin 125 5 (1999) 576-590
18. Hung S.-Y., Ku C.-Y., and Chang C.-M. Critical factors of WAP services adoption: an empirical study. Electronic Commerce Research and Applications 2 1 (2003) 42-60
19. Kahneman D., Knetsch J.L., and Thaler R.H. Anomalies: the endowment effect, loss aversion and status quo bias. Journal of Economic Perspectives 5 (1991) 1206-1993
20. Kahneman D., and Tversky A. Prospect theory: an analysis of decision under risk. Econometrica 47 (1979) 263-291
21. Kahneman D., and Tversky A. Choices Values and Frames (2003), The Press Syndicate of the University of Cambridge, New York pp. 1-43
22. Kalyanaram G., and Winer R.S. Empirical generalizations from reference price research. Marketing Science 14 3 (1995) 161-169
23. Kim H.-W., Chan H.C., and Gupta S. Value-based adoption of mobile internet: an empirical investigation. Decision Support Systems 43 1 (2007) 111-126
24. Kivetz R. Advances in research on mental accounting and reason-based choice. Marketing Letters 10 3 (1999) 249-266
25. Knoche H., and McCarthy J.D. Design requirements for mobile TV. In: Proceedings of the Seventh International Conference on Human Computer Interaction with Mobile Devices and Services (2005), ACM, Salzburg, Austria
26. Knoche H., McCarthy J.D., and Sasse M.A. Can small be beautiful? Assessing image resolution requirements for mobile TV. In: Proceedings of the 13th Annual ACM International Conference on Multimedia (2005), ACM, Hilton, Singapore
27. Knoche H., McCarthy J., and Sasse M. How low can you go? The effect of low resolutions on shot types in mobile TV. Multimedia Tools and Applications 36 1 (2008) 145-166
28. Lichtenstein S., and Slovic P. The Construction of Preference (2006), Cambridge University Press
29. Lu J., Yao J.-E., and Yu C.-S. Personal innovativeness, social influences and adoption of wireless internet services via mobile technology. Journal of Strategic Information Systems 14 3 (2005) 245-268
30. Massey, A.P., Khatri, V., Ramesh, V., 2005. From the web to the wireless web: technology readiness and usability. Paper Presented at the 38th Annual Hawaii International Conference on System Sciences (HICSS-38'05), Big Island, Hawaii, USA.
31. Niedrich R.W., Sharma S., and Wedell D.H. Reference price and price perceptions: a comparison of alternative models. The Journal of Consumer Research 28 3 (2001) 339-354
32. NITTA, 2007. First Half 2007-Telecom Statistics. National IT and Telecommunications Agency. Copenhagen, Denmark.
33. Oh, L.-B., Xu, H., 2003. Effects of multimedia on mobile consumer behavior: an empirical study of location-aware advertising. In: Twenty-Fourth International Conference on Information Systems. Association for Information Systems, Seattle, WA.
34. Orgad, S. This Box was made for Walking... Mobile TV Resources Section, Nokia 2006.
35. Rogers E.M. Diffusion of innovations, fifth ed (2003), Free press, New York
36. Samuelson W., and Zeckhauser R. Status quo bias in decision making. Journal of Risk and Uncertainty 1 (1988) 7-59
37. Sarker S., and Wells J.P. Understanding: mobile handheld device use and adoption. Communications of the ACM 46 12 (2003) 35-40
38. Shafir E., Simonson I., and Tversky A. Reason-based choice. Cognition 49 (1993) 11-36
39. Simonson I. Choice based on reasons: the case of attraction and compromise effects. The Journal of Consumer Research 16 2 (1989) 158-174
40. Simonson I., Carmon Z., and O'curry S. Experimental evidence on the negative effect of product features and sales promotions on brand choice. Marketing Science 13 1 (1994) 23-40
41. Simonson I., and Tversky A. Choice in context: tradeoff contrast and extremeness aversion. Journal of Marketing Research 29 3 (1992) 281-295
42. Slovic P. The construction of preference. American Psychologist 50 5 (1991) 364-371
43. Thaler R.H. Towards a positive theory of consumer choice. Journal of Economic Behavior and Organization 1 (1980) 39-60
44. Thaler R.H. Mental accounting and consumer choice. Marketing Science 4 (1985) 199-214
45. Turnbull P.W., and Leek S. Customer confusion: the mobile phone market. Journal of Marketing Management 16 1-3 (2000) 143-163
46. Tversky A., and Kahneman D. Rational choice and the framing of decisions. Journal of Business 59 4 (1986) 251-278
47. Tversky A., Sattath S., and Slovic P. Contingent weighting in judgement and choice. Psychological Review 95 3 (1988) 371-384
48. Venkatesh V., Morris M., Davis G.B., and Davis F.D. User acceptance of information technology: towards a unified view. MIS Quarterly 27 3 (2003) 425-478
49. Winer R.S. A reference price model of brand choice for frequently purchased products. Journal of Consumer Research 13 2 (1986) 250-256
50. Wu J.-H., and Wang S.-C. What drives mobile commerce? An empirical evaluation of the revised technology acceptance model. Information and Management 42 (2005) 719-729
51. Yang K.C.C. Exploring factors affecting the adoption of mobile commerce in Singapore. Telematics and Informatics 22 (2005) 257-277