Relevant factors that affect service recovery performance

Service Industries Journal

Volumn 30, Issue 6, 2010, Pages 891-910

  Lin, Wen Bao ^a  

^a NATIONAL KAOHSIUNG NORMAL UNIVERSITY   (Taiwan)

Author keywords

Corporate culture; Leadership authority; Self efficacy; Service recovery performance

Indexed keywords

ARTIFICIAL NEURAL NETWORK; EMPIRICAL ANALYSIS; FUZZY MATHEMATICS; INDUSTRIAL PERFORMANCE; LEADERSHIP; MULTIVARIATE ANALYSIS; SERVICE SECTOR; SMALL AND MEDIUM-SIZED ENTERPRISE;

TAIWAN;

EID: 77951999697     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060801935739     Document Type: Article

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