Teaching Systems Development: A Compelling Case for Integrating the SDLC with the ITSM Lifecycle

Information Systems Management

Volumn 27, Issue 2, 2010, Pages 113-122

  Pollard, Carol E ^a   Gupta, Dhiraj ^b   Satzinger, John W ^c  

^a APPALACHIAN STATE UNIVERSITY   (United States)

^b Progressive Corporation   (United States)

^c MISSOURI STATE UNIVERSITY   (United States)

Author keywords

Integration; IT service management; ITIL; ITSM; Service science; Systems development; Systems development curriculum

Indexed keywords

IT SERVICE MANAGEMENT; ITIL; ITSM; SERVICE SCIENCE; SYSTEMS DEVELOPMENT;

CURRICULA; INTEGRATION; LIFE CYCLE;

INFORMATION TECHNOLOGY;

EID: 77951035871     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580531003684959     Document Type: Article

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