Evolving standards for IT service management

IBM Systems Journal

Volumn 46, Issue 3, 2007, Pages 583-597

  Johnson, Mark W ^a   Hately, Andrew ^a   Miller, Brent A ^a   Orr, Robert ^a  

^a IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DATABASE SYSTEMS; INFORMATION MANAGEMENT; INFORMATION SERVICES; WEB SERVICES;

CONFIGURATION MANAGEMENT DATABASE (CMDB); INFORMATION TECHNOLOGY SERVICE MANAGEMENT; SERVICE MODELING LANGUAGE (SML); SOLUTION DEPLOYMENT DESCRIPTOR (SDD);

INFORMATION TECHNOLOGY;

EID: 34948845538     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.463.0583     Document Type: Article

References (39)

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