Workplace management and employee misuse: Does punishment matter?

Journal of Computer Information Systems

Volumn 50, Issue 2, 2009, Pages 49-59

  Liao, Qinyu ^a   Gurung, Anil ^b   Luo, X I N ^c   Long, L I ^d  

^a UNIVERSITY OF TEXAS AT BROWNSVILLE   (United States)

^b NEUMANN UNIVERSITY   (United States)

^c UNIVERSITY OF NEW MEXICO   (United States)

^d GRAMBLING STATE UNIVERSITY   (United States)

Author keywords

Behavioral intentions; Internet misuse; Monitoring; Workplace internet use monitoring

Indexed keywords

BEHAVIORAL INTENTION; INTEGRATED RESEARCH; INTERNET USE; MONITORING SYSTEM; PERCEIVED BEHAVIORAL CONTROL; SUBJECTIVE NORM; THEORY OF PLANNED BEHAVIOR; WORKPLACE MANAGEMENTS;

MONITORING; RESEARCH;

INTERNET;

EID: 77949559438     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (82)

1. Agarwal, R. and Prasad, J. "The Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies," Decision Sciences 28(3), 1997, 557-582.
2. Ajzen, I. and Fishbein M. Understanding Attitudes and Predicting Social Behavior, Prentice Hall, Eaglewood Cliff, NJ, 1980.
3. Ajzen, I. "From Intentions to Actions: a Theory of Planned Behavior," In J. Kuhl & J. Beckmann (eds.), Action control: From Cognition to Behavior, Springer, Heidelberg, Germany, 1985, 1139.
4. Ajzen, I. and Madden, T. J. "Prediction of Goal Directed Behavior: Attitudes, Intentions, and Perceived Behavioral Control," Journal of Experimental Social Psychology (22), 1986, 453-474.
5. Ajzen, I. "The Theory of Planned Behavior," Organizational Behavior and Human Decision Process (50), 1991, 179-211.
6. Alder, G. S., Ambrose, M. L., and Noel, T. W. "The Effect of Formal Advance Notice and Justification on Internet Monitoring Fairness: Much About Nothing?" Journal of Leadership and Organizational Studies 13(1), 2006, 93-108.
7. Alder, G. S., Schminke, M., Noel, T., and Kuenzi, M. "Employee Reactions to Internet Monitoring: The Moderating Role of Ethical Orientation," Journal of Business Ethics 80(3), 2008, 481-498.
8. Alge, B. J. "Effects of Computer Surveillance on Perceptions of Privacy and Procedural Justice," Journal of Applied Psychology 86(4), 2001, 797-804.
9. American Management Association "2005 Electronic Monitoring and Surveillance Survey: Many Companies Monitoring, Recording, Videotaping- Firing-Employees," 2005 AMA Survey, Summary of Key findings. Retrieved January 27, 2006 from http://www.amanet.org/press/amanews/ems05.htm
10. Bagozzi, R. P. and Yi, Y. "On the Evaluation of Structural Equation Models," Academy of Marketing Science 16(1), 1988, 74-94.
11. Beck, L. and Ajzen, I. "Predicting Dishonest Actions Using the Theory of Planned Behavior," Journal of Research in Personality 25(33), 1990, 285-301.
12. Blau, G., Yang, Y., and Ward-Cook, K. 'Testing a Measure of Cyberloafing," Journal of Allied Health (35), 2004, 9-17.
13. Boncella, R. J. "Internet Privacy at Home and at Work," Communications of the AIS [Internet] 7(14), 2001, Available from: http://cais.isworld.org/articles/defaultasp?vol=7&art=14,.
14. Case, C. J. and Young, K. S. "Employee Internet Management: Current Business Practices And Outcomes," CyberPsychology & Behavior 5(4), 2002, 355-361.
15. Chalykoff, J. and Kochan, T. "Computer-Aided Monitoring: Its Influence On Employee Job Satisfaction And Turnover," Personnel Psychology (42), 1989, 807-834.
16. Chau, P. Y. K. and Hu, P. J. "Investigating Healthcare Professionals' Decisions To Accept Telemedicine Technology: An Empirical Test of Competing Theories," Information & Management 39(4), 2002, 297-311.
17. Chen, J. V., Chen, C. C., and Yang, H.-H. "An Empirical Evaluation of Key Factors Contributing to Internet Abuse In The Workplace," Industrial Management & Data Systems 108(1), 2007, 87-106.
18. Cheng, H., Sims, R., and Teegen, H. 'To Purchase or Pirate Software: An Empirical Study," Journal of Management Information Systems 13(4), 1997, 49-60.
19. Chiasson, M. W. and Lovato, C. Y. "Factors Influencing the Formation of a User's Perception and Use of a DSS Software Innovation," Database for Advances in Information Systems 32(3), 2007, 16-35.
20. Chin, W. W. "The Partial Least Squares Approach to Structural Equation Modeling," In G. A. Marcoulides (Ed.) Modern Methods for Business Research, Lawrence Erlbaum, Mahway, New Jersey, 1998, 295-336,
21. Cohen, C. and Cohen, M. "On-Duty and Off-Duty: Employee Right to Privacy and Employer's Right to Control the Private Sector," Employee Responsibilities & Rights Journal 19(4), 2007, 235-246.
22. Cronan, T. P., Leonard, L. N. K., and Kreie, J. "An Empirical Validation of Perceived Importance and Behavior Intention in IT Ethics," Journal of Business Ethics 56(3), 2005, 231-238.
23. Davis, R. A. "Internet Abuse in the Workplace," available from: , [Accessed June 24, 2003].
24. De Manrique Lara, P. Z. "Fear in Organizations: Does Intimidation by Formal Punishment Mediate the Relationship between Interactional Justice and Workplace Internet Deviance?" Journal of Managerial Psychology (21), 2006, 580-592.
25. Dzamba, A. "AMA Reveals Monitoring of Employees' Online Activity Rises Sharply," IOMA's Report on Managing HR Information Systems 7(45), 2001, Available from: < www.worldatwork.org/pub/E158673055X-smp.pdf>.
26. Ehrlich, I. "Crime, Punishment, and the Market for Offenses," Journal of Economics Perspectives 10(1), 1996, 43-67.
27. Firoz, N. M., Taghi, R., and Souckova, J. "Emails in the Workplace: The Electronic Equivalent of 'DNA' Evidence," Journal of American Academy of Business (8), 2005, 71-78.
28. Fishbein, M. and Ajzen, I. Belief, Attitude, Intention and Behavior: an Introduction to Theory and Research, Addison Wesley, Reading, MA, 1975.
29. Fornell, C. and Larcker, D. F. "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research 18(1), 1981, 39-50.
30. French, J. R. P. and Raven, B. The Bases of Social Power, in Studies in Social Power, D. Cartwright (Ed.), Institute for Social Research, Ann Arbor, MI, 1959, 150-167.
31. Galletta, D. F. and P. Polak, "An Empirical Investigation of Antecedents of Internet Abuse in the Workplace," Proceedings of the 2nd Annual Workshop on HCI Research in MIS, Seattle, WA, Dec. 12-13, 2003.
32. George, J. F. "Computer-Based Monitoring: Common Perceptions and Empirical Results," MIS Quarterly 20(4), 1996, 459-480.
33. Guthrie, R. and Gray, P. "Junk Computing: Is It Bad for an Organization," Information Systems Management 13(11), 1996, 23-28.
34. Haines, R., Street, M. D., and Haines, D. "The Influence of Perceived Importance of an Ethical Issue on Moral Judgment, Moral Obligation, and Moral Intent," Journal of Business Ethics (81), 2008, 387-399.
35. Harrington, S. J. "The Effect of Codes of Ethics and Personal Denial of Responsibility on Computer Abuse Judgments and Intentions," MIS Quarterly 20(3), 1996, 257-278.
36. Harrison, D. A., Mykytyn, P. P., and Riemenschneider, C. K. "Executive Decision about Adoption of Information Technology in Small Business: Theory and Empirical Test," Information Systems Research 8(2), 1997, 171-195.
37. Hartwick, J. and Barki, H. "Explaining the Role of User Participation in Information System Use," Management Science 40(4), 1994, 404-465.
38. Haythomthwaite, C. and Wellman, B. "Work, friendship, and Media Use for Information Exchange in A Networked Organization," Journal of American Society for Information Science 49(12), 1998, 1101-1114.
39. Haythomthwaite, C., Wellman, B., and Garton, L. "Work and Community via Computer-Mediated Communication" in J. Gackenbach (Ed.) Psychology and the Internet: Intrapersonal, Interpersonal, and Transpersonal Implications, Academic Press Inc., San Diego, CA, 1998.
40. Henle, C. A. and Blanchard, A. L. "The Interaction of Work Stressors and Organizational Sanctions on Cyberloafing," Journal of Managerial Issues XX(3), 2008. 383-400.
41. Hoffer, J. A., and Straub, D. W. "The 9 to 5 Underground: Are You Policing Computer Crimes?" Sloan Management Review 30(4), 1989, 34-44.
42. Hunt, S. D. and S. J. Vitell "A General Theory of Marketing Ethics," Journal of Macromarketing 8(Spring), 1986, 5-16.
43. Hunt, S. D. and Vitell, S. J. "The General Theory of Marketing Ethics: A Retrospective and Revision" in Smith and Quelch (Eds.), Ethics in Marketing, Irwin, Homewood, IL, 1993.
44. Jones, T. M. "Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model," Academy of Management Review 16(2), 1991, 366-395.
45. Kamins, A. "Cyber-loafing: Does Employee Time Online Add Up to Net Losses?" New York Daily News, July 16, 1995.
46. Karahanna, E., Straub, D. W., and Chervany, N. L. "Information Technology Adoption across Time: A CrossSectional Comparison of Pre-Adoption and Post-Adoption Beliefs," MIS Quarterly 23(2), 1999, 183-213.
47. Kim, S. "Economics of Employee Internet Management," The Bottom Line: Managing Library Finances (19), 2006, 124-138.
48. Klein, K. E. "Setting a Realistic Web-Use Policy," Business Week Online, July 28, 2007, 18-18
49. Lara, P. Z. M. D., Tacoronte, D. V., and Ding, J.-M. T. "Do Current Anti-Cyberloafing Disciplinary Practices Have a Replica in Research Findings? A Study of the Effects of Coercive Strategies on Workplace Internet Misuse," Internet Research 16(4), 2006, 450-467.
50. Lara, P. Z. M. D. "Relationship between Organizational Justice and Cyberloafing in the Workplace: Has "Anomia" a Say in the Matter?" CyberPsychology & Behavior 10(3), 2007, 8.
51. Lee, Z., Lee, Y., and Kim, Y. "Personal Web Page Usage in Organizations," in M. Anandarajan and C. Simmers (eds.), Personal Web Usage in the Workplace: A guide to Effective Human Resources Management, Information Sciences Publishing, Hershey, PA, 2004, 28-46.
52. Levin-Epstein, M. "HR Plays Growing Role in Monitoring Employee Internet Use," Staff Leader 16(4), 2002, 34.
53. Lewin, L. Field Theory in Social Science; Selected Theory Papers, Harper & RW, New York, NY 1951.
54. Lim, V. "The IT Way of Loafing on the Job: Cyberloafing, Neutralizing, and Organizational Justice," Journal of Organizational Behavior (23), 2002, 675-694.
55. Mathieson, K. "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior," Information Systems Research 2(3), 1991, 173-191.
56. Morris, M.G. and Venkatesh, V. "Age Difference in Technology Adoption Decisions: Implications for a Changing Workforce," Personnel Psychology 53(2), 2000, 375-403.
57. Nagin, D. "General Deterrence: A Review of the Empirical Evidence, in Deterrence and in Capacitation: Estimating the Effects of Criminal Sanctions on Crime Rates," A. Blumstein, J. Cohen, and D. Nagin (eds.) National Academy of Sciences, Washington, D.C., 1978, 95-139.
58. Peace, A. G., Galletta, D. F., and Thong, J. Y. L. "Software Piracy in the Workplace: a Model and Empirical Test," Journal of Management Information Systems 20(1), 2003, 153-177.
59. Pomazal, R. J. and Jaccard, J. J. "An Informational Approach to Altruistic Behavior," Journal of Personality and Social Psychology (33), 1976, 317-326.
60. Robin, D. P., Reidenbach, R. E. and Forrest, P. J. "The Perceived Importance of an Ethical Issue as an Influence on the Ethical Decision-Making of Ad Managers," Journal of Business Research 35(1), 1996, 17-28.
61. Sandler, S. F. "Balancing Security & Privacy in the Internet Age," HR Focus 79(8), 2002, 13-15.
62. Schifter, D. B. and Ajzen, I. "Intention, Perceived Control and Weight Loss: an Application of the Theory of Planned Behavior," Journal of Personality and Social Psychology 49(3), 1985, 843-851.
63. Schwarz, S. H. and Tessler, R. C. "A Test of a Model for Reducing Measured Attitude-Behavior Inconsistencies," Journal of Personality and Social Psychology 24(2), 1972, 225-236.
64. Singhapakdi, A. "Perceived Importance of Ethics and Ethical Decisions in Marketing," Journal of Business Research (45), 1999, 89-99.
65. Stanton, J. M. "Reactions to Employee Performance Monitoring: Framework, Review, and Research Directions," Human Performance 13(1), 2000, 85-113.
66. Straub, D. W. and Nance, W. D. "Uncovering and Disciplining Computer Abuse: Organizational Responses and Options," Information Age 10(3), 1988, 151-156.
67. Straub, D. W. "Organizational Structuring of the Computer Security Function," Computers & Security 7(2), 1988, 185-192.
68. Straub, D. W. "Effective IS Security: An Empirical Study," Information Systems Research 1(3), 1990, 255-276.
69. Straub, D. W. and Nance, W. D. "Discovering and Disciplining Computer Abuse in Organizations: A Field Study," MIS Quarterly 14(1), 1990, 45-60.
70. Straub, D. W., and Welke, R. J. "Coping with Systems Risk: Security Planning Models for Management Decision Making," MIS Quarterly 22(4), 1998, 441-469.
71. Tabak, F. and Smith, W. P. "Privacy and Electronic Monitoring in the Workplace: A Model of Managerial Cognition and Relational Trust Development," Employee Responsibilities and Rights Journal (17), 2005, 173-189.
72. Taylor, S. and Todd, P. A. "Assessing IT Usage: The Role of Prior Experience," MIS Quarterly 19(4), 1995, 561-570.
73. Thompson, R. L., Higgins, C. A. and Howell, J. M. "Influence of Experience on Personal Computer Utilization: Testing a Conceptual Model," Journal of Management Information Systems 11(1), 1994, 167-178.
74. Tittle, C. R. Sanctions and Social Deviance: The Question of Deterrence, Praeger, New York, NY, 1980.
75. Triandis, H. C. "Values, Attitudes and Interpersonal Behavior," in H. E. Howe (Ed.), Nebraska Symposium on Motivation, University of Nebraska Press, Lincoln, NE, 1980, 195-259.
76. Urbaczewski, A. and Jessup, L. M. "Does Electronic Monitoring of Employee Internet Usage Work?" Communications of the ACM 45(1), 2002, 80-83.
77. Venkatesh, V. and Davis, F.D. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science 46(2), 2000, 186-204.
78. Vitell, S. J. and Hidalgo, E. R. "The Impact of Corporate Ethical Values and Enforcement of Ethical Codes on the Perceived Importance of Ethics in Business: A Comparison of U.S. and Spanish Managers," Journal of Business Ethics (64), 2006, 31-43.
79. Ward, D. B. "Surfing on Company Time? You Could Lose Your Privacy...and Maybe Your Job," PC World 15(11), 1997, 245-253.
80. Warshaw, P. R. "A New Model for Predicting Behavioral Intentions: An Alternative to Fishbein" Journal of Marketing Research 17(2), 1980, 153-172.
81. Zimmerman, E. "HR Must Know When Employee Monitoring Crosses the Line," Workforce (2), 2002, 38-45.
82. Zweig D, Websteb, J. "Personality as a Moderator of Monitoring Acceptance," Computers in Human Behavior 19(4), 2003,479-493.