An examination of explanation typology on perceived informational fairness in the context of air travel

Journal of Travel and Tourism Marketing

Volumn 26, Issue 8, 2009, Pages 795-805

  Wang, Chen Ya ^a   Mattila, Anna S ^a   Bartlett, Albert ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Explanations; Informational fairness; Service failure; Service recovery

Indexed keywords

EID: 77649136585     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548400903356194     Document Type: Article

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