Retail sales explanations: resolving unsatisfactory sales encounters

European Journal of Marketing

Volumn 38, Issue 11-12, 2004, Pages 1541-1561

  Dunning, Jarrad ^a   O'Cass, Aron ^b   Pecotich, Anthony ^c  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

^b UNIVERSITY OF NEWCASTLE   (Australia)

^c UNIVERSITY OF SPLIT   (Croatia)

Author keywords

Complaints; Customer satisfaction; Service levels

Indexed keywords

EID: 34249717751     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560410560236     Document Type: Article

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