-
2
-
-
73949085526
-
-
ACNielsenRetrieved from
-
ACNielsen. (2004). Hong Kong online banking study. Retrieved from http://acnielsen.com/news/20050714-ap.shtml
-
(2004)
Hong Kong Online Banking Study
-
-
-
3
-
-
0035368522
-
Online banking: A field study of drivers, development challenges, and expectations
-
doi:10.1016/S0268- 4012(01)00011-1
-
Aladwani, A. (2001). Online banking: A field study of drivers, development challenges, and expectations. International Journal of Information Management, 21, 213-225. doi:10.1016/S0268- 4012(01)00011-1
-
(2001)
International Journal of Information Management
, vol.21
, pp. 213-225
-
-
Aladwani, A.1
-
4
-
-
0000906501
-
The use of pledges to build and sustain commitment in distribution channels
-
doi:10.2307/3172490
-
Anderson, E., & Weitz, B. (1989). The use of pledges to build and sustain commitment in distribution channels. JMR, Journal of Marketing Research, 29, 18-34. doi:10.2307/3172490
-
(1989)
JMR, Journal of Marketing Research
, vol.29
, pp. 18-34
-
-
Anderson, E.1
Weitz, B.2
-
5
-
-
0000153880
-
Multi-trait multimethod matrices in consumer research
-
doi:10.1086/208568
-
Bagozzi, R. P., & Yi, Y. (1991). Multi-trait multimethod matrices in consumer research. The Journal of Consumer Research, 17, 426-439. doi:10.1086/208568
-
(1991)
The Journal of Consumer Research
, vol.17
, pp. 426-439
-
-
Bagozzi, R.P.1
Yi, Y.2
-
6
-
-
84867973432
-
Trustworthiness in electronic commerce: The role of privacy, security, and site attributes
-
doi:10.1016/S0963-8687(02)00018-5
-
Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in electronic commerce: The role of privacy, security, and site attributes. The Journal of Strategic Information Systems, 11, 245-270. doi:10.1016/S0963- 8687(02)00018-5
-
(2002)
The Journal of Strategic Information Systems
, vol.11
, pp. 245-270
-
-
Belanger, F.1
Hiller, J.S.2
Smith, W.J.3
-
7
-
-
23044519187
-
Cultivating service brand equity
-
doi:10.1177/0092070300281012
-
Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28, 128-137. doi:10.1177/0092070300281012
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, pp. 128-137
-
-
Berry, L.L.1
-
8
-
-
0141481551
-
Banking industry walks "tightrope" in personalization of Web services
-
Bestavros, A. (2000). Banking industry walks "tightrope" in personalization of Web services. Bank Systems and Technology, 37, 54-56.
-
(2000)
Bank Systems and Technology
, vol.37
, pp. 54-56
-
-
Bestavros, A.1
-
9
-
-
0034551039
-
Stretching firm and brand reputation
-
doi:10.2307/2696353
-
Cabral, L. M. B. (2000). Stretching firm and brand reputation. The Rand Journal of Economics, 31, 658-673. doi:10.2307/2696353
-
(2000)
The Rand Journal of Economics
, vol.31
, pp. 658-673
-
-
Cabral, L.M.B.1
-
10
-
-
2542498646
-
Understanding Internet banking adoption and use behavior: A Hong Kong perspective
-
Chan, S. C., & Lu, M. T. (2004). Understanding Internet banking adoption and use behavior: A Hong Kong perspective. Journal of Global Information Management, 12, 2-43.
-
(2004)
Journal of Global Information Management
, vol.12
, pp. 2-43
-
-
Chan, S.C.1
Lu, M.T.2
-
11
-
-
33750478684
-
Adoption of internet banking: An empirical study in Hong Kong
-
DOI 10.1016/j.dss.2006.01.002, PII S0167923606000066
-
Cheng, T. C. E., Lam, D. Y. C., & Yeung, A. C. L. (2006). Adoption of Internet banking: An empirical study in Hong Kong. Decision Support Systems, 42(3), 1558-1572. doi:10.1016/j.dss.2006.01.002 (Pubitemid 44648442)
-
(2006)
Decision Support Systems
, vol.42
, Issue.3
, pp. 1558-1572
-
-
Cheng, T.C.E.1
Lam, D.Y.C.2
Yeung, A.C.L.3
-
13
-
-
55249087535
-
Perceived usefulness, perceived ease of use, and user acceptance of information technology
-
doi:10.2307/249008
-
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 318-339. doi:10.2307/249008
-
(1989)
MIS Quarterly
, vol.13
, pp. 318-339
-
-
Davis, F.D.1
-
14
-
-
84936823933
-
User acceptance of computer technology: A comparison of two theoretical models
-
doi:10.1287/mnsc.35.8.982
-
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35, 982-1002. doi:10.1287/mnsc.35.8.982
-
(1989)
Management Science
, vol.35
, pp. 982-1002
-
-
Davis, F.D.1
Bagozzi, R.P.2
Warshaw, P.R.3
-
15
-
-
0344218448
-
Defining a "brand": Beyond the literature with experts' interpretations
-
doi:10.1362/026725798784867798
-
de Chernatony, L., & Dall'Olmo, R. F. (1998). Defining a "brand": Beyond the literature with experts' interpretations. Journal of Marketing Management, 14, 417-443. doi:10.1362/026725798784867798
-
(1998)
Journal of Marketing Management
, vol.14
, pp. 417-443
-
-
De Chernatony, L.1
Dall'Olmo, R.F.2
-
16
-
-
0000723634
-
Effects of price, brand and store information on buyers' product evaluation
-
doi:10.2307/3172866
-
Dodds, W., Monroe, K., & Grewal, D. (1991). Effects of price, brand and store information on buyers' product evaluation. JMR, Journal of Marketing Research, 28, 307-319. doi:10.2307/3172866
-
(1991)
JMR, Journal of Marketing Research
, vol.28
, pp. 307-319
-
-
Dodds, W.1
Monroe, K.2
Grewal, D.3
-
17
-
-
0031502147
-
An examination of the nature of trust in buyer-seller relationships
-
doi:10.2307/1251829
-
Doney, P., & Cannon, J. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61, 35-51. doi:10.2307/1251829
-
(1997)
Journal of Marketing
, vol.61
, pp. 35-51
-
-
Doney, P.1
Cannon, J.2
-
19
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
doi:10.2307/3151312
-
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. JMR, Journal of Marketing Research, 18, 39-50. doi:10.2307/3151312
-
(1981)
JMR, Journal of Marketing Research
, vol.18
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
20
-
-
0002819636
-
Trust online
-
doi:10.1145/355112.355120
-
Friedman, B., Kahn, P. H. Jr, & Howe, D. C. (2000). Trust online. Communications of the ACM, 43, 34-40. doi:10.1145/355112.355120
-
(2000)
Communications of the ACM
, vol.43
, pp. 34-40
-
-
Friedman, B.1
Jr Kahn, P.H.2
Howe, D.C.3
-
21
-
-
3843062252
-
Security implications of electronic commerce: A survey of consumers and businesses
-
DOI 10.1108/10662249910297778
-
Furnell, S., & Karweni, T. (1999). Security implications of electronic commerce: A survey of consumers and business. Internet Research. Electronic Networking Applications and Policy, 9, 372-382. doi:10.1108/ 10662249910297778 (Pubitemid 39046868)
-
(1999)
Internet Research
, vol.9
, Issue.5
, pp. 372-382
-
-
Furnell, S.M.1
Karweni, T.2
-
22
-
-
0344096683
-
Trust and TAM in online shopping: An integrated model
-
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27, 51-90.
-
(2003)
MIS Quarterly
, vol.27
, pp. 51-90
-
-
Gefen, D.1
Karahanna, E.2
Straub, D.W.3
-
23
-
-
13244252304
-
Service branding: Consumer verdicts on service brands
-
DOI 10.1016/j.jretconser.2004.05.002, PII S0969698904000359
-
Grace, D., & O'Cass, A. (2005). Service branding:Consumer verdicts on service brands. Journal of Retailing and Consumer Services, 12, 125-139. doi:10.1016/j.jretconser.2004.05.002 (Pubitemid 40190795)
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, Issue.2
, pp. 125-139
-
-
Grace, D.1
O'Cass, A.2
-
24
-
-
0041540817
-
Building consumer trust online
-
doi:10.1145/299157.299175
-
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42, 80-85. doi:10.1145/299157.299175
-
(1999)
Communications of the ACM
, vol.42
, pp. 80-85
-
-
Hoffman, D.L.1
Novak, T.P.2
Peralta, M.3
-
25
-
-
73949114364
-
-
Hong Kong Monetary AuthorityRetrieved from
-
Hong Kong Monetary Authority. (2008). Banking policy and supervision. Retrieved from http://www.info.gov.hk/hkma/eng/bank/index.htm
-
(2008)
Banking Policy and Supervision
-
-
-
27
-
-
84925921371
-
The dyadic trust scale: Toward understanding interpersonal trust in close relationships
-
doi:10.2307/351903
-
Larzelere, R. E., & Huston, T. L. (1980). The dyadic trust scale: toward understanding interpersonal trust in close relationships. Journal of Marriage and the Family, 42, 595-604. doi:10.2307/351903
-
(1980)
Journal of Marriage and the Family
, vol.42
, pp. 595-604
-
-
Larzelere, R.E.1
Huston, T.L.2
-
29
-
-
84993869692
-
Conceptions of privacy: Current status and next steps
-
Margulis, S. (1977). Conceptions of privacy: Current status and next steps. The Journal of Social Issues, 33, 5-12.
-
(1977)
The Journal of Social Issues
, vol.33
, pp. 5-12
-
-
Margulis, S.1
-
30
-
-
0034417136
-
Self-service technologies: Understanding customer satisfaction with technology based service customers
-
Matthew, L. M., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: Understanding customer satisfaction with technology based service customers. Journal of Marketing, 64, 50-65.
-
(2000)
Journal of Marketing
, vol.64
, pp. 50-65
-
-
Matthew, L.M.1
Ostrom, A.L.2
Roundtree, R.I.3
Bitner, M.J.4
-
31
-
-
73449149291
-
Development of an instrument to measure the perceptions of adopting an information technology innovation
-
doi:10.1287/ isre.2.3.192
-
Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2, 192-222. doi:10.1287/ isre.2.3.192
-
(1991)
Information Systems Research
, vol.2
, pp. 192-222
-
-
Moore, G.C.1
Benbasat, I.2
-
33
-
-
0001906426
-
Price as an informational cue: Effects on product evaluations
-
A. G. Woodside et al. (Eds.). NY: North Holland
-
Olson, J. C. (1977). Price as an informational cue: Effects on product evaluations. In A. G. Woodside et al. (Eds.), Consumer and industrial buying behavior (pp. 267-286). NY: North Holland.
-
(1977)
Consumer and Industrial Buying Behavior
, pp. 267-286
-
-
Olson, J.C.1
-
34
-
-
34247206633
-
Developing heuristic-based quality judgments: Blocking in consumer choice
-
doi:10.1002/mar.20162
-
Oxoby, R. J., & Finnigan, H. (2007). Developing heuristic-based quality judgments: Blocking in consumer choice. Psychology and Marketing, 24, 295-393. doi:10.1002/mar.20162
-
(2007)
Psychology and Marketing
, vol.24
, pp. 295-393
-
-
Oxoby, R.J.1
Finnigan, H.2
-
35
-
-
0141907688
-
Common method biases in behavioral research: A critical review of the literature and recommended remedies
-
doi:10.1037/0021- 9010.88.5.879
-
Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88, 879-903. doi:10.1037/0021- 9010.88.5.879
-
(2003)
The Journal of Applied Psychology
, vol.88
, pp. 879-903
-
-
Podsakoff, P.M.1
Mackenzie, S.B.2
Lee, J.Y.3
Podsakoff, N.P.4
-
36
-
-
0001266224
-
The effect of price, brand name, and store name on buyers' perception of product quality: An integrative review
-
doi:10.2307/3172907
-
Rao, A. R., & Monroe, K. B. (1989). The effect of price, brand name, and store name on buyers' perception of product quality: an integrative review. JMR, Journal of Marketing Research, 26, 351-357. doi:10.2307/3172907
-
(1989)
JMR, Journal of Marketing Research
, vol.26
, pp. 351-357
-
-
Rao, A.R.1
Monroe, K.B.2
-
38
-
-
1542720609
-
Branding financial services
-
doi:10.1108/02652329310045747
-
Saunders, J. (1993). Branding financial services. International Journal of Bank Marketing, 11(6), 32-38. doi:10.1108/02652329310045747
-
(1993)
International Journal of Bank Marketing
, vol.11
, Issue.6
, pp. 32-38
-
-
Saunders, J.1
-
39
-
-
84867939023
-
Online trust: A stakeholder perspective, concepts, implications, and future directions
-
doi:10.1016/ S0963-8687(02)00022-7
-
Shankar, V., Urban, G. L., & Sultan, F. (2002). Online trust: A stakeholder perspective, concepts, implications, and future directions. The Journal of Strategic Information Systems, 11, 325-344. doi:10.1016/ S0963-8687(02)00022-7
-
(2002)
The Journal of Strategic Information Systems
, vol.11
, pp. 325-344
-
-
Shankar, V.1
Urban, G.L.2
Sultan, F.3
-
41
-
-
2442694624
-
Effect of trust on customer acceptance of Internet banking
-
doi:10.1016/ S1567-4223(02)00017-0
-
Suh, B., & Han, I. (2002). Effect of trust on customer acceptance of Internet banking. Electronic Commerce Research and Applications, 1, 247-263. doi:10.1016/ S1567-4223(02)00017-0
-
(2002)
Electronic Commerce Research and Applications
, vol.1
, pp. 247-263
-
-
Suh, B.1
Han, I.2
-
42
-
-
73949110831
-
Public comment on barriers to electronic commerce, response to call by U.S. Department of Commerce (65 [). Boston: USDC.]
-
U.S. Public Interest Research Group, April 25[). Boston: USDC.]. Federal Register, 15898
-
U.S. Public Interest Research Group. (2000, April 25). Public comment on barriers to electronic commerce, response to call by U.S. Department of Commerce (65 [). Boston: USDC.]. Federal Register, 15898.
-
(2000)
Federal Register, 15898
-
-
-
44
-
-
0040008172
-
A model of the antecedents of perceived ease of use: Development and test
-
doi:10.1111/j.1540-5915.1996.tb01822.x
-
Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: development and test. Decision Sciences, 27, 451-481. doi:10.1111/j.1540-5915.1996.tb01822.x
-
(1996)
Decision Sciences
, vol.27
, pp. 451-481
-
-
Venkatesh, V.1
Davis, F.D.2
-
45
-
-
0033872521
-
A theoretical extension of the technology acceptance model: Four longitudinal field studies
-
doi:10.1287/mnsc.46.2.186.11926
-
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, 46, 186-204. doi:10.1287/mnsc.46.2.186.11926
-
(2000)
Management Science
, vol.46
, pp. 186-204
-
-
Venkatesh, V.1
Davis, F.D.2
-
46
-
-
9744246034
-
Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior
-
doi:10.2307/3250981
-
Venkatesh, V., & Morris, M. G. (2000). Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly, 24, 115-139. doi:10.2307/3250981
-
(2000)
MIS Quarterly
, vol.24
, pp. 115-139
-
-
Venkatesh, V.1
Morris, M.G.2
-
47
-
-
0344980727
-
Determinants of user acceptance of Internet banking: An empirical study
-
DOI 10.1108/09564230310500192
-
Wang, Y. S., Wang, M. Y., Lin, H. H., & Tang, T. I. (2003). Determinants of user acceptance of Internet banking: An empirical study. International Journal of Service Industry Management, 14(5), 501-518. doi:10.1108/09564230310500192 (Pubitemid 37469062)
-
(2003)
International Journal of Service Industry Management
, vol.14
, Issue.5
, pp. 501-519
-
-
Wang, Y.-S.1
Wang, Y.-M.2
Lin, H.-H.3
Tang, T.-I.4
-
48
-
-
0141481546
-
Building trust to develop competitive advantage in e-business relationships
-
Warrington, T. B., Abgrab, N. J., & Caldwell, H. M. (2000). Building trust to develop competitive advantage in e-business relationships. Competitiveness Review, 10, 160-168.
-
(2000)
Competitiveness Review
, vol.10
, pp. 160-168
-
-
Warrington, T.B.1
Abgrab, N.J.2
Caldwell, H.M.3
|