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Volumn 43, Issue 22, 2008, Pages 37-46

Employee voice and collective formation in Indian ITES-BPO industry

Author keywords

[No Author keywords available]

Indexed keywords


EID: 73649104720     PISSN: 00129976     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review
Times cited : (11)

References (27)
  • 1
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    • Ringing the changes? Union recognition and organisation in call centres in the uk finance sector
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    • Bain, P.1    Taylor, P.2
  • 2
    • 0036863034 scopus 로고    scopus 로고
    • Taylorism, targets and the pursuit of quantity and quality by call centre management
    • Bain, P, A Watson, G Mulvey, P Taylor and G Gall (2002): 'Taylorism, Targets and the Pursuit of Quantity and Quality by Call Centre Management', New Technology, Work and Employment, Vol 17, No 3, pp 170-85.
    • (2002) New Technology, Work and Employment , vol.17 , Issue.3 , pp. 170-85
    • Bain, P.1    Watson, A.2    Mulvey, G.3    Taylor, P.4    Gall, G.5
  • 7
    • 33745773475 scopus 로고    scopus 로고
    • Being professional: Organisational control in indian call centres
    • d'Cruz, P and E Noronha (2006): 'Being Professional: Organisational Control in Indian Call Centres', Social Science Computer Review, Vol 24, No 2, pp 342-61.
    • (2006) Social Science Computer Review , vol.24 , Issue.2 , pp. 342-61
    • D'Cruz, P.1    Noronha, E.2
  • 9
    • 0036928121 scopus 로고    scopus 로고
    • Space of labour control: Comparative perspectives from south-east asia
    • Kelley, P F (2002): 'Space of Labour Control: Comparative Perspectives from South-East Asia', Transactions of the Institute of British Geographers, Vol 27, pp 395-411
    • (2002) Transactions of the Institute of British Geographers , vol.27 , pp. 395-411
    • Kelley, P.F.1
  • 16
    • 39449098867 scopus 로고    scopus 로고
    • Organising call centre agents: Emerging issues
    • Noronha, E and P d'Cruz (2006): 'Organising Call Centre Agents: Emerging Issues', Economic & Political Weekly, Vol 41, No 21, pp 2115-21
    • (2006) Economic & Political Weekly , vol.41 , Issue.21 , pp. 2115-2121
    • Noronha, E.1    D'Cruz, P.2
  • 17
    • 33745794164 scopus 로고    scopus 로고
    • Cyber coolies in bpo: Insecurities and vulnerabilities of non-standard work
    • Remesh, B P (2004): 'Cyber Coolies in BPO: Insecurities and Vulnerabilities of Non-standard Work', Economic & Political Weekly, Vol 39, No 5, pp 492-97.
    • (2004) Economic & Political Weekly , vol.39 , Issue.5 , pp. 492-97
    • Remesh B, P.1
  • 18
    • 0035578888 scopus 로고    scopus 로고
    • Trade unions, worker rights and the frontier of control in uk call centres
    • Taylor, P and P Bain (2001): 'Trade Unions, Worker Rights and the Frontier of Control in UK Call Centres', Economic & Industrial Democracy, Vol 22, 39-66.
    • (2001) Economic & Industrial Democracy , vol.22 , pp. 39-66
    • Taylor, P.1    Bain, P.2
  • 19
    • 30044448640 scopus 로고    scopus 로고
    • India calling to the faraway towns: The call centre labour process and globalisation
    • (2005): 'India Calling to the Faraway Towns: The Call Centre Labour Process and Globalisation', Work, Employment and Society, Vol 19, No 2, pp 261-82.
    • (2005) Work, Employment and Society , vol.19 , Issue.2 , pp. 261-82
  • 20
    • 84881914889 scopus 로고    scopus 로고
    • Work organisation and employee relations in indian call centres
    • in J Burgess and J Connell (eds) Routledge, London
    • (2006a): 'Work Organisation and Employee Relations in Indian Call Centres' in J Burgess and J Connell (eds), Developments in the Call Centre Industry: Analysis, Policy and Challenges, Routledge, London, pp 36-57.
    • (2006) Developments in the Call Centre Industry: Analysis, Policy and Challenges , pp. 36-57
  • 23
    • 84874361695 scopus 로고    scopus 로고
    • forthcoming): Union Responses to Call Centre Offshoring to India' in A Herod, S McGrath-Champ and A Rainnie (eds), Handbook of Employment and Society: Working Space, Edward Elgar, London
    • (2008b forthcoming): 'Across the Great Divide: Local and Global Trade Union Responses to Call Centre Offshoring to India' in A Herod, S McGrath-Champ and A Rainnie (eds), Handbook of Employment and Society: Working Space, Edward Elgar, London.
    • (2008) Across the Great Divide: Local and Global Trade
  • 24
    • 0036492066 scopus 로고    scopus 로고
    • Work organisation and the experience of work in call centres
    • Taylor, P, J Hyman, G Mulvey and P Bain (2002): 'Work Organisation and the Experience of Work in Call Centres', Work, Employment and Society, Vol 16, No 1, pp 101-17
    • (2002) Work, Employment and Society , vol.16 , Issue.1 , pp. 101-117
    • Taylor, P.1    Hyman, J.2    Mulvey, G.3    Bain, P.4
  • 25
    • 0242592347 scopus 로고    scopus 로고
    • A unique working environment: Health sickness and absence management in uk call centres
    • Taylor, P, C Baldry, P Bain and V Ellis (2003): 'A Unique Working Environment: Health Sickness and Absence Management in UK Call Centres', Work, Employment and Society, Vol 17, No 1, pp 435-58.
    • (2003) Work, Employment and Society , vol.17 , Issue.1 , pp. 435-58
    • Taylor, P.1    Baldry, C.2    Bain, P.3    Ellis, V.4
  • 26
    • 84874347702 scopus 로고    scopus 로고
    • UNITES, UNITES, Bangalore
    • UNITES (2006): Review of UNITES @ One, UNITES, Bangalore.
    • (2006) Review of UNITES at One
  • 27
    • 84874346310 scopus 로고    scopus 로고
    • A global market for services: Highlights of a t kearney's global services location index 2007
    • op cit, 28-31
    • Walker, M and J Gott (2007): 'A Global Market for Services: Highlights of A T Kearney's Global Services Location Index 2007' in Nasscom (2007), op cit, pp 28-31.
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    • Walker, M.1    Gott, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.