메뉴 건너뛰기




Volumn 48, Issue , 2009, Pages 89-98

Comparing consumer resistance to mobile banking in Finland and Portugal

Author keywords

Adoption; Banking; Innovation resistance; Mobile Communication; Mobile phone

Indexed keywords

ADOPTION; ADOPTION BARRIERS; BANKING; CONFIRMATORY FACTOR ANALYSIS; CONSUMER RESISTANCE; EUROPEAN COUNTRIES; FINLAND; MOBILE BANKINGS; MOBILE COMMUNICATIONS; NON-PARAMETRIC; ONLINE BANKS; PORTUGAL; QUESTIONNAIRE A; SEM;

EID: 73349110939     PISSN: 18650929     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-05197-5_6     Document Type: Conference Paper
Times cited : (29)

References (24)
  • 2
    • 36249010925 scopus 로고    scopus 로고
    • Internet vs. mobile banking: Comparing customer value perceptions
    • Laukkanen, T.: Internet vs. mobile banking: Comparing customer value perceptions. Business Process Management Journal 13(6), 788-797 (2007)
    • (2007) Business Process Management Journal , vol.13 , Issue.6 , pp. 788-797
    • Laukkanen, T.1
  • 3
    • 33846222928 scopus 로고    scopus 로고
    • Barriers and drivers in the adoption of current and future mobile services in Finland
    • Bouwman, H., Carlsson, C., Molina-Castillo, F.J., Walden, P.: Barriers and drivers in the adoption of current and future mobile services in Finland. Telematics and Informatics 24(2), 145-160 (2007)
    • (2007) Telematics and Informatics , vol.24 , Issue.2 , pp. 145-160
    • Bouwman, H.1    Carlsson, C.2    Molina-Castillo, F.J.3    Walden, P.4
  • 5
    • 58049134791 scopus 로고    scopus 로고
    • Statistics Finland. Information Society (2008), http://www.stat.fi/tup/ maanum/hakemisto-en.html
    • (2008) Information Society
  • 6
    • 0001602457 scopus 로고
    • Psychology of innovation resistance: The less developed concept (LDC) in diffusion research
    • Sheth, J.N.: Psychology of innovation resistance: The less developed concept (LDC) in diffusion research. Research in Marketing 4(3), 273-282 (1981)
    • (1981) Research in Marketing , vol.4 , Issue.3 , pp. 273-282
    • Sheth, J.N.1
  • 7
    • 0000755292 scopus 로고
    • A model of innovation resistance
    • Ram, S.: A model of innovation resistance. Advances in Consumer Research 14(1), 208-212 (1987)
    • (1987) Advances in Consumer Research , vol.14 , Issue.1 , pp. 208-212
    • Ram, S.1
  • 9
    • 0002911263 scopus 로고
    • Innovative decision processes
    • Robertson, T.S., Kassarjian, H.H. (eds.), Prentice-Hall, Englewood Cliffs
    • Gatignon, H., Robertson, T.S.: Innovative decision processes. In: Robertson, T.S., Kassarjian, H.H. (eds.) Handbook of Consumer Behavior, pp. 316-348. Prentice-Hall, Englewood Cliffs (1991)
    • (1991) Handbook of Consumer Behavior , pp. 316-348
    • Gatignon, H.1    Robertson, T.S.2
  • 10
    • 51249172647 scopus 로고
    • Resistance to technological innovations: An examination of the role of self-efficacy and performance satisfaction
    • Ellen, P.S., Bearden, W.O., Sharma, S.: Resistance to technological innovations: An examination of the role of self-efficacy and performance satisfaction. Journal of the Academy of Marketing Science 19(4), 297-307 (1991)
    • (1991) Journal of the Academy of Marketing Science , vol.19 , Issue.4 , pp. 297-307
    • Ellen, P.S.1    Bearden, W.O.2    Sharma, S.3
  • 11
    • 0001786531 scopus 로고
    • Consumer resistance to innovations: The marketing problem and its solutions
    • Ram, S., Sheth, J.N.: Consumer resistance to innovations: The marketing problem and its solutions. Journal of Consumer Marketing 6(2), 5-14 (1989)
    • (1989) Journal of Consumer Marketing , vol.6 , Issue.2 , pp. 5-14
    • Ram, S.1    Sheth, J.N.2
  • 12
    • 33847018886 scopus 로고    scopus 로고
    • Measuring mobile banking customers' channel attribute p in service consumption
    • Laukkanen, T.: Measuring mobile banking customers' channel attribute p in service consumption. International Journal of Mobile Communications 5(2), 123-138 (2007)
    • (2007) International Journal of Mobile Communications , vol.5 , Issue.2 , pp. 123-138
    • Laukkanen, T.1
  • 15
    • 14644438602 scopus 로고    scopus 로고
    • Toward an understanding of the behavioral intention to use mobile banking
    • Luarn, P., Lin, H.-H.: Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior 21(6), 873-891 (2005)
    • (2005) Computers in Human Behavior , vol.21 , Issue.6 , pp. 873-891
    • Luarn, P.1    Lin, H.-H.2
  • 16
    • 38649091374 scopus 로고    scopus 로고
    • The effects of perceived risk and technology type on users' acceptance of technologies
    • Im, I., Kim, Y., Han, H.-J.: The effects of perceived risk and technology type on users' acceptance of technologies. Information & Management 45, 1-9 (2008)
    • (2008) Information & Management , vol.45 , pp. 1-9
    • Im, I.1    Kim, Y.2    Han, H.-J.3
  • 18
    • 0348229266 scopus 로고    scopus 로고
    • A two-step estimation of consumer adoption of technology- based service innovations
    • Lee, E.-J., Lee, J., Eastwood, D.: A two-step estimation of consumer adoption of technology- based service innovations. Journal of Consumer Affairs 37(2), 256-282 (2003)
    • (2003) Journal of Consumer Affairs , vol.37 , Issue.2 , pp. 256-282
    • Lee, E.-J.1    Lee, J.2    Eastwood, D.3
  • 20
    • 0009906486 scopus 로고
    • Consumer adoption of self-service technologies in retail banking: Is expert opinion supported by consumer research
    • Marr, N.E., Prendergast, G.P.: Consumer adoption of self-service technologies in retail banking: Is expert opinion supported by consumer research. International Journal of Bank Marketing 11(1), 3-10 (1993)
    • (1993) International Journal of Bank Marketing , vol.11 , Issue.1 , pp. 3-10
    • Marr, N.E.1    Prendergast, G.P.2
  • 21
    • 0346938697 scopus 로고    scopus 로고
    • Technology vs. consumer behavior: The battle for the financial services customer
    • Fain, D., Roberts, M.L.: Technology vs. consumer behavior: The battle for the financial services customer. Journal of Direct Marketing 11(1), 44-54 (1997)
    • (1997) Journal of Direct Marketing , vol.11 , Issue.1 , pp. 44-54
    • Fain, D.1    Roberts, M.L.2
  • 22
    • 58049169975 scopus 로고    scopus 로고
    • Fast growth of mobile communications in India: Lessons for emerging markets
    • Los Angeles, USA
    • Narinder, C.: Fast growth of Mobile Communications in India: Lessons for emerging markets. In: 6th Annual Global Mobility Roundtable, Los Angeles, USA (2007)
    • (2007) 6th Annual Global Mobility Roundtable
    • Narinder, C.1
  • 24
    • 34347374472 scopus 로고    scopus 로고
    • Consumer trust in electronic service consumption: A cross cultural comparison between Finland and Portugal
    • Kivijärvi, M., Laukkanen, T., Cruz, P.: Consumer trust in electronic service consumption: A cross cultural comparison between Finland and Portugal. Journal of Euromarketing 16(3), 51-65 (2007)
    • (2007) Journal of Euromarketing , vol.16 , Issue.3 , pp. 51-65
    • Kivijärvi, M.1    Laukkanen, T.2    Cruz, P.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.