Voluntary turnover of information systems professionals: A Cross-Cultural investigation

Journal of Global Information Management

Volumn 16, Issue 4, 2008, Pages 46-66

  Hunter, M Gordon ^a   Tan, Felix B ^b   Tan, Bernard C Y ^c  

^a UNIVERSITY OF LETHBRIDGE   (Canada)

^b AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

^c NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Career progression; Cross cultural; Information systems professionals; Job satisfaction; Narrative inquiry; Voluntary turnover

Indexed keywords

JOB SATISFACTION;

CAREER PROGRESSION; CROSS CULTURAL; INTERNATIONAL WORKFORCE; IS PROFESSIONALS; NARRATIVE INQUIRIES; NEW ZEALAND; SINGAPORE; VOLUNTARY TURNOVER;

INFORMATION SYSTEMS;

EID: 72949109139     PISSN: 10627375     EISSN: 15337995     Source Type: Journal    
DOI: 10.4018/jgim.2008100103     Document Type: Article

References (85)

1. Allen, D. B., Miller, E. D., & Nath, R. (1988). North America. In R. Nath (Ed.), Comparative Management (pp. 23-54). Cambridge, MA: Ballinger.
2. Ang, S., & Slaughter, S. (2004). Turnover of information technology professionals: The effects of internal labour market strategies. ACM SIGMIS Database, 35(3), 11-27.
3. Agarwal, R., Ferratt, T. W., Moore, J. E., & Brown, C. V. (1999). Observations from "the front": IT executives on practices to recruit and retain information technology professionals. In Proceedings of the SIGCPR (pp. 102-112).
4. Aycan, Z., & Fikret-Pasa, S. (2003, Winter). Career choices, job selection criteria, and leadership preferences in a transitional nation: The case of Turkey. Journal of Career Development, 30(2).
5. Baker, M. (1991). Research in marketing. London: MacMillan.
6. Benamati, J., & Lederer, A. L. (2001, Spring). Rapid information technology change, coping mechanisms, and the emerging technologies group. Journal of Management Information Systems, 17(4), pp. 183-202.
7. Bluedorn, A. C. (1982). The theories of turnover: Causes, effects, and meaning. In S. B. Bacharach (Ed.), Research in the sociology of organizations (Vol. 1, pp. 75-128). Greenwich, CT: JAI.
8. Bochner, S., & Hesketh, B. (1994). Power distance, individualism/collectivism and job-related attitudes in a culturally diverse work group. Journal of Cross- Cultural Psychology, 25(2), 233-257.
9. Bruner, J. (1990). Acts of meaning. Cambridge, MA: Harvard University Press.
10. Carpenter, M. A., & Fredrickson, J. W. (2001). Top management teams, global strategic posture and the moderating role of uncertainty. Academy of Management Journal, 44(3), 533-545.
11. Carter, C. R. (2000). Ethical issues in international buyer-supplier relationships: A dyadic examination. Journal of Operations Management, 18(2), 191-208.
12. Chandy, P. R., & Williams, T. G. E. (1994). The impact of journals and authors on international business. Journal of International Business Studies, 25(4), 715-728.
13. Chang, B. L. (2002). The social context of turnover among information technology professionals. In Proceedings of SIGCPR (pp. 145-153).
14. Chew, S. B., & Chew, R. (2001). Public policy and entrepreneurship: The case of Singapore. International Journal of Entrepreneurship and Innovation Management, 1(2), 217.
15. Crepeau, R. G., Crook, C. W., Goslar, M. D., & McMurtrey, M. E. (1992). Career anchors of information systems personnel. Journal of Management Information Systems, 9(2), 145-158.
16. Czarniawska-Joerges, B. (1995). Narration or science? Collapsing the division in organization studies. Organization, 2(1), 11-33.
17. Dex, S. (1991). Life and work history analyses. London: Routledge.
18. Earley, P. C. (1993). East meets west meets mid-east: Further explorations of collectivistic and individualistic work groups. Academy of Management Journal, 36(2), 319-348.
19. Eylon, D., &Au, K. Y. (1999). Exploring empowerment cross-cultural differences along the power distance dimension. International Journal of Intercultural Relations, 23, 373-385.
20. Feeney, D. F., & Willcocks, L. P. (1998). Core IS capabilities for exploiting information technology. Sloan Management Review, 39(3), 9-21.
21. Ford, D. P., Connelly, C. E., & Meister, D. B. (2003). Information systems research and Hofstede's culture's consequences: An uneasy and incomplete partnership. IEEE Transactions on Engineering Management, 50(1).
22. Forrest, Cummings & Johnson(1977). Organizational participation: A critique and model. Academy of Management Review, 2, 586-601.
23. Fried, Y., & Ferris, G. (1987). The validity of the job characteristics model: A review and meta-analysis. Personnel Psychology, 40, 287-322.
24. Gionfriddo, J., & Dhingra, L. (2000, May/Jun). Human Resource Management International Digest 8(4), 9-11.
25. Hampden-Turner, C. M., & Trompenaars, F. (2000). Building cross-cultural competence: How to create wealth from conflicting values. New York: Wiley.
26. Hofstede, G. (1980). Culture's consequences: international differences in work-related values. Beverly Hills, CA: Sage.
27. Hofstede, G. (1991). Cultures and organizations: Software of the mind. New York: McGraw-Hill.
28. Hom, P. W., Caranikas-Walker, F., Prussia, G. E., & Griffeth, R. W. (1992). A meta-analytical structural equations analysis of a model of employee turnover. Journal of Applied Psychology, 77, 890-909.
29. House, R. J., Hanges, P., Mansour, J., Dorfman, P., & Gupta, V. (2004). Culture, leadership and organizations: The globe study of 62 societies. Thousand Oaks, CA: Sage.
30. Hulin, C. L., Roznowski, M., & Hachiya, D. (1985). Alternative opportunities and withdrawal decisions: Empirical and theoretical discrepancies and integration. Psychological Bulletin, 97, 233-250.
31. Hunter, M. G., & Beck, J. E. (1996). A Cross-cultural comparison of "excellent" systems analysts. Information Systems Journal, 6(4), 261-281.
32. Igbaria, M., Parasuraman, S., & Badawy, M. K. (1994, June). Work experiences, job involvement, and quality of work life among information systems personnel. MIS Quarterly, 18(2), 175-197.
33. Jaeger, A. M. (1986). Organization development and national culture: Where's the fit? Academy of Management Review, 11, 178-190.
34. Jiang, J. J., & Klein, G. (2002). A discrepancy model of information system personnel turnover. Journal of Management Information Systems, 19(2), 240-272.
35. King, R. C., & Sethi, V. (1998). The impact of socialization on the role adjustment of information systems professionals. Journal of Management Information Systems, 14(4), 195-217.
36. Kirschenbaum, A., & Mano-Negrin, R. (1999). Underlying labour market dimensions of opportunities: The case of employee turnover. Human Relations, 52(10), 1233-1255.
37. Klaus, T., LeRouge, C., & Blanton, J. E. (2003). An examination of the relationships between select nature of work characteristics and organizational commitment of IT professionals. In Proceedings of SIGMIS Conference (pp. 147-149).
38. Lee, T. W., Mitchell, T. R.(1994).An alternative approach: The unfolding model of voluntary employee turnover. The Academy of Management Review, 19(1), 51-79.
39. Lee, D. M. S., Trauth, E., & Farwell, D. (1995). Critical skills and knowledge requirements of IS professionals: A joint academic/industry investigation. MIS Quarterly, 19(3), 313-335.
40. Levin, R., & Rosse, J. (2001). Talent flow: A strategic guide to keeping good employees, helping them grow and letting them go. San Francisco: Jossey-Bass.
41. McCracken, G. (1988). The long interview. New York: Sage.
42. Madan, P. (2004). Voluntary turnover: A study of IS professionals. B. Comp. Honours Thesis, National University of Singapore.
43. March, J. G., & Simon, H. A. (1958). Organizations. New York: Wiley.
44. Markus, H. R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion and motivation. Psychological Review, 98, 224-253.
45. Martinsons, M. G., & Westwood, R. I. (1997). Management information systems in the Chinese business culture: An explanatory theory. Information and Management, 32, 215-228.
46. Merritt, A. (2000). Culture in the cockpit-Do Hofstede's dimensions replicate? Journal of Cross- Cultural Psychology, 31(3), 283-301.
47. Mobley, W. H. (1977). Intermediate linkages in the relationship between job dissatisfaction and employee turnover. Journal of Applied Psychology, 62, 237-240.
48. Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M. (1979). Review and conceptual analysis of the employee turnover process. Psychological Bulletin 86(3), 493-522.
49. Moenaert, R. K., & Souder, W. E. (1996). Context and Antecedents of information utility at the R & D/marketing interface. Management Science, 42(11), 1592-1610.
50. Morrow, P. (1993). The theory and measurement of work commitment. Greenwich, CT: JAI Press.
51. Png, I. P. L., Tan, B. C. Y., & Wee, K. L. (2001). dimensions of national culture and corporate adoption of IT infrastructure. IEEE Transactions on Engineering Management 48(1), 36-45.
52. Porter, L. W., & Steers, R. M. (1973). Organizational, work and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80, 151-176.
53. Price, J. L., & Mueller, C. W. (1981). A casual model for turnover for nurses. Academy of Management Journal, 24, 543-565.
54. Redding, S. G., Norman, A., & Schlander, A. (1994). The nature of individual attachment to the organization: A review of east Asian variations. In H. C. Triandis, M. Dunnette, & L. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 4, pp. 557-607). Palo Alto, CA: Consulting Psychologists Press.
55. Robert, C., Probst, T. M., Martocchio, J. J., Drasgow, F., Lawler, J. J. (2000). Empowerment and continuous improvement in the United States, Mexico, Poland and India: Predicting fit on the basis of the dimensions of power distance and individualism. Journal of Applied Psychology, 85, 643-658.
56. nd ed, Vol. 4, pp. 241-270). Palo Alto, CA: Consulting Psychologists Press.
57. Ronen, S., & Shenkar, O. (1985). Clustering countries on attitudinal dimensions: A review and synthesis. Academy of Management Review, 10(3), 435-454.
58. Rosse, J. G., & Hulin, C. L. (1985). Adaptation to work: An analysis of employee health, withdrawal and change. Organizational Behavior and Human Decision Processes, 36, 324-347.
59. Ross, I. C., & Zander, A. (1957). Need satisfaction and employee turnover. Personnel Psychology, 10, 327-338.
60. Segars, A. H., & Hendrickson, A. R. (2000). Value, knowledge, and the human equation: Evolution of the information technology function in modern organizations. Journal of Labor Research, 21(3), 431-445.
61. Shackleton, V. J., & Ali, A. H. (1990). Work-related values of managers: A test of the Hofstede model. Journal of Cross-Cultural Psychology 21(1), 109- 118.
62. st century. Advanced Management Journal, 66(2), 22-28.
63. Sondergaard, M. (1990). Hofstede's consequences: A study of reviews, citations and replications. Organization Studies 15(3), 447-456.
64. Spector, P. E., Cooper, C. L., & Sparks, K. (2001). An international study of the psychometric properties of the Hofstede values survey module 1994: A comparison of individual and country/province level results. Applied Psychology, 50(2), 269-281.
65. Standbridge, J., & Autrey, R. (2001). Rapid skill obsolescence in an IT company: A case study of Acxiom corporation. Journal of Organizational Excellence, 20(3), 3-9.
66. Steers, R., & Mowday, R. (1981). Employee turnover and post decision accommodation processes. Research in Organizational Behavior, 3, 235-281.
67. Straub, D. W. (1994). The effect of culture on IT diffusion: E-mail and fax in Japan and the US. Information Systems Research 5(1), 23-47.
68. Swap, W., Leonard, D., Shields, M., & Abrams, L. (2001). Using mentoring and storytelling to transfer knowledge in the workplace. Journal of Management Information Systems, 18(1), 95-114.
69. Tan, B. C. Y., Wei, K. K., Watson, R. T., Clapper, D. L., & McLean, E. R. (1998). Computer-mediated communication and majority influence: Assessing the impact in an individualistic and a collectivistic culture. Management Science, 44(9), 1263-1278.
70. Tan, B. C. Y., Wei, K. K., Watson, R. T., & Walczuch, R. M. (1998). Reducing status effects with computer-mediated communication: Evidence from two distinct national cultures. Journal of Management Information Systems, 15(1), 119-141.
71. th Hawaii International Conference on Systems Sciences (Hicss-36).
72. Tesluk, P. E., & Mathieu, J. E. (1999). Overcoming roadblocks to effectiveness: Incorporating management of performance barriers into models of work group effectiveness. Journal of Applied Psychology, 84(2), 200-217.
73. Tett, R., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analysis findings. Personnel Psychology, 46(2), 259-280.
74. Theron. (2004). Voluntary turnover: A study of IS professionals. B. Comp. Honours Thesis, National University of Singapore.
75. Thompson, C. J. (1997). Interpreting consumers: A hermeneutical framework for deriving marketing insights from the texts of consumers' consumption stories. Journal of Marketing Research, 34, 438-455.
76. Ting-Toomey, S. (1994). Managing intimate conflict in intercultural personal relationships. In D. D. Cahn (Ed.), Intimate conflict in personal relationships. Hillsdale, NJ: Erlbaum.
77. Trevor, C. O. (2001). Interactive effects among actual case of movement determinants and job satisfaction in the prediction of voluntary turnover. Academy of Management Journal, 44, 621-638.
78. Triandis, H. C. (1995). Individualism and collectivism. Boulder, CO: Westview.
79. Triandis, H. C., McCusker, C., & Hui, C. H. (1990). Multimedia probes of individualism and collectivism. Journal of Personality and Social Psychology, 59(5), 1006-1020.
80. nd ed.). New York: McGraw-Hill.
81. Tulving, E. (1972). Organization of memory. New York: Academic Press.
82. Vendelo, M. T. (1998). Narrating corporate reputation: Becoming legitimate through storytelling. International Journal of Management and Organization, 28(3), 120-137.
83. Wagner, J. A. III (1995). Studies of individualism-collectivism: Effects on cooperation in groups. Academy of Management Journal, 38(1), 152-172.
84. Wynekoop, J. L., & Walz, D. B. (1998). Revisiting the perennial question: Are IS people different? Database for Advances in Information Systems, 29(2), 62-72.
85. Young, J. (2000). The career paths of computer science and information systems major graduates. Unpublished doctoral dissertation, University of Tasmania.