Knowing your customers: Using a reciprocal relationship to enhance voluntary information disclosure

Decision Support Systems

Volumn 48, Issue 2, 2010, Pages 395-406

  Zimmer, J Christopher ^b   Arsal, Riza ^a   Al Marzouq, Mohammad ^c   Moore, Dewayne ^a   Grover, Varun ^a  

^a CLEMSON UNIVERSITY   (United States)

^b LE MOYNE COLLEGE   (United States)

^c KUWAIT UNIVERSITY   (Kuwait)

Author keywords

Actual disclosure; Disclosure intent; Experimental design; Information disclosure; Social response theory; Theory of reasoned action

Indexed keywords

COMMERCIAL CONTEXT; CUSTOMER INFORMATION; EXPERIMENTAL DESIGN; INFORMATION ACQUISITION SYSTEM; INFORMATION DISCLOSURE; PRIVACY CONCERNS; PRODUCT AND SERVICES; RESPONSE THEORY; SENSITIVE INFORMATIONS; THEORY OF REASONED ACTION;

CUSTOMER SATISFACTION; MERGERS AND ACQUISITIONS; ONLINE SYSTEMS; SALES; SOCIETIES AND INSTITUTIONS; STATISTICS;

INFORMATION USE;

EID: 71649102631     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2009.10.003     Document Type: Article

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