Just what the doctor ordered. The role of information sensitivity and trust in reducing medical information privacy concern

Journal of Business Research

Volumn 57, Issue 9, 2004, Pages 1000-1011

  Rohm, Andrew J ^a   Milne, George R ^b  

^a NORTHEASTERN UNIVERSITY   (United States)

^b UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

Healthcare; Information; Privacy; Trust

Indexed keywords

EID: 4043101215     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(02)00345-4     Document Type: Article

References (55)

1. Abreu E. Keep your hands off my data Ind Stand 2000 65 May 15
2. Armstrong J.S. Overton T.S. Estimating nonresponse bias in mail surveys J Mark Res 1977 396-402 August
3. Bodenheimer T. Sullivan K. How large employers are shaping the health care marketplace N Engl J Med 1998 1003-1007 April 2
4. California Healthcare Foundation Ethics survey of consumer attitudes about health web sites http://www.chcf.org/press/ viewpress.cfm?itemID=1015 2000 January
5. Campbell A.J. Relationship marketing in consumer markets: a comparison of managerial and consumer attitudes about information J Direct Mark 11 1997 44-57 August
6. Carter M. Integrated electronic health records and patient privacy: possible benefits but real dangers Med J Aust 172 1 2000 28-30
7. Caudill E.M. Murphy P.E. Consumer online privacy: legal and ethical issues J Public Policy Mark 19 2000 7-19 Spring
8. Cranor LF, Reagle J, Ackerman MS. Beyond concern: understanding net users' attitudes about online privacy. AT-T Labs-Research Technical Report TR 99.4.3, April 14, 1999.
9. Culnan M.J. Consumer awareness of name removal procedures: implications for direct marketing J Direct Mark 9 1995 10-19 Spring
10. Culnan M.J. Armstrong P.K. Information privacy concerns, procedural fairness, and impersonal trust: an empirical investigation Organ Sci 10 1999 104-115 January/February
11. Dillman D. Mail and telephone surveys: the total design method 1978 Wiley New York (NY)
12. Direct Marketing Association Direct Marketing Association's statistical factbook '98 1998 Direct Marketing Association New York
13. Doney P.M. Cannon J.P. An examination of the nature of trust in buyer-seller relationships J Mark 61 1997 35-51 April
14. Enos L. Drug sales to drive $18B Net health market E-Commerce Times 2000 (June 27) Available at: http://www.ecommercetimes.com/news/articles2000/ 000627-6.shtml.
15. Federal Trade Commission Consumer information privacy hearings http://www.ftc.gov 1996
16. Federal Trade Commission Privacy online: a report to Congress http://www.ftc.gov/reports/privacy3/toc.htm 1998 June
17. Federal Trade Commission Privacy online: fair information practices in the electronic marketplace: a report to Congress http://www.ftc.gov/reports/privacy2000/privacy2000text.pdf 2000 May
18. Frederick J. Chain pharmacy: patient privacy debate raises pharmacy concerns among state and federal legislatures Drug Store News 1998 CP1 April 27
19. Foxman E.R. Kilcoyne P. Information technology, marketing practice, and consumer privacy: ethical issues J Public Policy Mark 12 1993 106-119
20. Freudenheim M. New York Times 1998 D1 August 12
21. Goldman J. Hudson Z. Smith R.M. Report on the privacy policies and practices of health web sites. Health Privacy Project http://ehealth.chcf.org/priv_pol3/index_show.cfm?doc_id=33 2000 January
22. Goodwin C. Privacy: recognition of a consumer right J Public Policy Mark 10 1991 149-166 Spring
23. Goodyear C. San Franc Chron 1998 A17 February 5
24. Gundlach G.T. Murphy P.E. Ethical and legal foundations in relational and marketing exchanges J Mark 57 1993 35-46 October
25. GVU WWW User Survey. GVU 10th Annual Survey, 1998. Available at: http://www.gvu.gatech.edu/user_surveys/survey-1998-10/graphs/privacy/ q02.htm.
26. Hair J.F. Anderson R.E. Tillman R.L. Black W.C. Multivariate data analysis 1995 Prentice-Hall Upper Saddle River, NJ
27. Harris, Louis - Associates Health information privacy survey 1993 Equifax Atlanta (GA)
28. Hunt S.D. Sparkman R.D. Wilcox J.B. The pretest in survey research: issues and preliminary findings J Mark Res 19 1982 269-273 May
29. Jones M.G. Privacy: a significant marketing issue for the 1990s J Public Policy Mark 10 1 1991 133-148
30. Linowes D.F. Privacy in the workplace in perspective Hum Resour Manage Rev 1996 165-181 Fall
31. Milne G.R. Consumer participation in mailing lists: a field experiment J Public Policy Mark 16 2 1997 298-309
32. Milne G.R. Boza M.-E. Trust and concern in consumers' perceptions of marketers' information management practices J Interact Mark 13 1999 5-24 Winter
33. Milne G.R. Gordon M.E. Direct mail privacy-efficiency tradeoffs within an implied social contract framework J Public Policy Mark 12 2 1993 206-215
34. Milne G.R. Rohm A.J. Boza M.-E. Trust has to be earned: an exploration into the antecedents of trust in database marketing In: Phelps J. editor Frontiers in direct marketing research 1999 31-41 Direct Marketing Educational Foundation New York (NY)
35. Moon Y. Intimate exchanges: using computers to elicit self-disclosure from consumers J Consum Res 26 2000 323-339 March
36. Moorman C. Zaltman G. Deshpande R. Relationships between providers and users of market research: the dynamics of trust within and between organizations J Mark Res 29 1992 314-329 August
37. Morgan R.M. Hunt S.D. The commitment-trust theory of relationship marketing J Mark 58 1994 20-38 July
38. Mowery G.-M. A patient's right of privacy in computerized pharmacy records Univ Cincinnati Law Rev 1998 697 Winter
39. Nowak G.J. Phelps J. Understanding privacy concerns: an assessment of consumers' information-related knowledge and beliefs J Direct Mark 6 4 1992 28-39
40. Nowak G.J. Phelps J. Direct marketing and the use of individual-level consumer information: determining how and when 'privacy' matters J Direct Mark 9 3 1995 46-60
41. O'Harrow R. CVS also cuts ties to marketing service: like giant, firm cites privacy on prescriptions Washington Post 1998 E01 February 9
42. Pear R. U.S. plans tighter rules on medical files' privacy New York Times 2000 A14 August 14
43. Pendrak R.F. Dfashrm A. Ericson P.R. Information technologies need to protect patient confidentiality Healthc Financ Manage 1998 66-68 October
44. Phelps J. Nowak G. Ferrell E. Privacy concerns and consumer willingness to provide personal information J Public Policy Mark 19 2000 27-41 Spring
45. Rindfleisch T. Privacy, information technology, and health care Commun. ACM 8 8 1997 93-100 August
46. Sheehan K.B. Hoy M.G. Dimensions of privacy concern among online consumers J Public Policy Mark 19 2000 62-73 Spring
47. Silberner J. Hastings Cent Rep 27 6 1997 November
48. Smith J.B. Barclay D.W. The effects of organizational differences and trust on the effectiveness of selling partner relationships J Mark 61 1997 3-21 January
49. Thurman JN. The Christian Science Monitor 1998. Available at: http://www.csmonitor.com/durable/199810723//fp3s2-csm.htm (July 23).
50. Valentine P.W. Medicaid bribery is alleged Washington Post 1995 B1 July 14
51. Vidmar N. Flaherty D.H. Concern for personal privacy in an electronic age J Commun 1985 91-103 Spring
52. Wang P. Petrison L.A. Direct marketing activities and personal privacy: a consumer survey J Direct Mark 7 1 1993 7-19
53. Washington Post: Medical Files, or Fishbowls? Editorial 1997 A16 (September 23).
54. Westin A. Privacy and freedom 1967 Atheneum Atheneum, NY
55. Zitner A. Patient Privacy Standards Sought Boston Globe 1997 C1 August 1