The roles of TQM and BPR organisational change strategies: A case study investigation

International Journal of Quality and Reliability Management

Volumn 17, Issue 6, 2000, Pages 614-635

  Hill, Frances M ^a   Collins, Lee K ^a  

^a QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

Author keywords

BPR; Improvement; Innovation; Organizational change; TQM

Indexed keywords

EID: 30344435687     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710010315210     Document Type: Article

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