A comparison of human elements and nonhuman elements in private health care settings: Customers' perceptions and expectations

Journal of Hospital Marketing and Public Relations

Volumn 19, Issue 2, 2009, Pages 113-128

  Suki, Norazah Mohd ^a   Lian, Jennifer Chiam Chwee ^b   Suki, Norbayah Mohd ^a  

^a UNIVERSITI MALAYSIA SABAH   (Malaysia)

^b OPEN UNIVERSITY MALAYSIA   (Malaysia)

Author keywords

Expectation; Health care; Human elements; Malaysia; Patient satisfaction; Perception

Indexed keywords

COMPARATIVE STUDY; COMPUTER PROGRAM; CONSUMER ATTITUDE; EXPECTATION; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SERVICE; HOSPITAL; HOSPITAL MANAGEMENT; INTERPERSONAL COMMUNICATION; MALAYSIA; PATIENT SATISFACTION; PERCEPTION; PRIORITY JOURNAL; PRIVATE PRACTICE; PUBLIC HEALTH SERVICE; REVIEW; SOCIOLOGY;

ADULT; DATA INTERPRETATION, STATISTICAL; FEMALE; HEALTH SERVICES RESEARCH; HOSPITALS, PRIVATE; HUMANS; MALAYSIA; MALE; MIDDLE AGED; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; YOUNG ADULT;

EID: 70449643414     PISSN: 15390942     EISSN: 15390934     Source Type: Journal    
DOI: 10.1080/15390940903041567     Document Type: Review

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