Measuring the quality of airline services: Evidence from Northern Cyprus

Tourism Analysis

Volumn 8, Issue 1, 2003, Pages 75-87

  Kozak, Nazmi ^a   Karatepe, Osman M ^b   Avci, Turgay ^b  

^a ANADOLU UNIVERSITY   (Turkey)

^b EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Customer satisfaction; Expectations; National airline company; Perceptions; Service quality; SERVPERF; SERVQUAL

Indexed keywords

EID: 19744370025     PISSN: 10835423     EISSN: 19433999     Source Type: Journal    
DOI: 10.3727/108354203108750184     Document Type: Article

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