메뉴 건너뛰기




Volumn 11, Issue 4, 2009, Pages 595-612

Consumer returns policies and supply chain performance

Author keywords

Consumer returns; Newsvendor model; Supply chains; Supply contracts; Valuation uncertainty

Indexed keywords

CONSUMER RETURNS; DEMAND UNCERTAINTY; NEWSVENDOR MODEL; NEWSVENDOR MODELS; RETURNS POLICIES; SUPPLY CHAIN PERFORMANCE; SUPPLY CONTRACTS; VALUATION UNCERTAINTY;

EID: 70349866039     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1080.0240     Document Type: Article
Times cited : (362)

References (63)
  • 1
    • 70349849459 scopus 로고    scopus 로고
    • Are reservations recommended?
    • Northwestern University, Evanston, IL
    • Alexandrov, A., M. A. Lariviere. 2007. Are reservations recommended? Working paper, Northwestern University, Evanston, IL.
    • (2007) Working paper
    • Alexandrov, A.1    Lariviere, M.A.2
  • 3
    • 66249102706 scopus 로고    scopus 로고
    • The option value of returns: Theory and empirical evidence
    • Anderson, E. T., K. Hansen, D. Simester. 2009. The option value of returns: Theory and empirical evidence. Marketing Sci. 28 (3) 405-423.
    • (2009) Marketing Sci. , vol.28 , Issue.3 , pp. 405-423
    • Anderson, E.T.1    Hansen, K.2    Simester, D.3
  • 4
    • 50249153458 scopus 로고    scopus 로고
    • Optimal pricing of seasonal products in the presence of forward-looking consumers
    • Aviv, Y., A. Pazgal. 2008. Optimal pricing of seasonal products in the presence of forward-looking consumers. Manufacturing Service Oper. Management 10 (3) 339-359.
    • (2008) Manufacturing Service Oper. Management , vol.10 , Issue.3 , pp. 339-359
    • Aviv, Y.1    Pazgal, A.2
  • 5
    • 13844253971 scopus 로고    scopus 로고
    • Decentralized supply chains with competing retailers under demand uncertainty
    • Bernstein, F., A. Federgruen. 2005. Decentralized supply chains with competing retailers under demand uncertainty. Management Sci. 51 (1) 18-29.
    • (2005) Management Sci. , vol.51 , Issue.1 , pp. 18-29
    • Bernstein, F.1    Federgruen, A.2
  • 6
    • 70349862846 scopus 로고    scopus 로고
    • Sale timing under buyer valuation uncertainty: When to endure information disadvantage?
    • University of California, Davis, Davis
    • Bhargava, H. K., R. R. Chen. 2007. Sale timing under buyer valuation uncertainty: When to endure information disadvantage? Working paper, University of California, Davis, Davis.
    • (2007) Working paper
    • Bhargava, H.K.1    Chen, R.R.2
  • 8
  • 9
    • 67649922243 scopus 로고    scopus 로고
    • Purchasing, pricing, and quick response in the presence of strategic consumers
    • Cachon, G. P., R. Swinney. 2009. Purchasing, pricing, and quick response in the presence of strategic consumers. Management Sci. 55 (3) 497-511.
    • (2009) Management Sci. , vol.55 , Issue.3 , pp. 497-511
    • Cachon, G.P.1    Swinney, R.2
  • 10
    • 0040519635 scopus 로고    scopus 로고
    • Customer return policies for experience goods
    • Che, Y.-K. 1996. Customer return policies for experience goods. J. Indust. Econom. 44 (1) 17-24.
    • (1996) J. Indust. Econom. , vol.44 , Issue.1 , pp. 17-24
    • Che, Y.-K.1
  • 11
    • 0000355564 scopus 로고    scopus 로고
    • Managing dissatisfaction: How to decrease consumer opportunism by partial refunds
    • Chu, W., E. Gerstner, J. D. Hess. 1998. Managing dissatisfaction: How to decrease consumer opportunism by partial refunds. J. Service Res. 1 (2) 140-155.
    • (1998) J. Service Res. , vol.1 , Issue.2 , pp. 140-155
    • Chu, W.1    Gerstner, E.2    Hess, J.D.3
  • 12
    • 0019029622 scopus 로고
    • A dynamic inventory system with recycling
    • Cohen, M., S. Nahmias, W. Pierskalla. 1980. A dynamic inventory system with recycling. Naval Res. Logist. 27 (2) 289-296.
    • (1980) Naval Res. Logist. , vol.27 , Issue.2 , pp. 289-296
    • Cohen, M.1    Nahmias, S.2    Pierskalla, W.3
  • 13
    • 1342268955 scopus 로고    scopus 로고
    • Ticket pricing under demand uncertainty
    • Courty, P. 2003. Ticket pricing under demand uncertainty. J. Law Econom. 46 (2) 627-652.
    • (2003) J. Law Econom. , vol.46 , Issue.2 , pp. 627-652
    • Courty, P.1
  • 14
    • 0000270048 scopus 로고    scopus 로고
    • Advance-purchase discounts and price discrimination in competitive markets
    • Dana, J. 1998. Advance-purchase discounts and price discrimination in competitive markets. J. Political Econom. 106 (2) 395-422.
    • (1998) J. Political Econom. , vol.106 , Issue.2 , pp. 395-422
    • Dana, J.1
  • 15
    • 0035521142 scopus 로고    scopus 로고
    • The newsvendor model with endogenous demand
    • Dana, J. D., N. C. Petruzzi. 2001. The newsvendor model with endogenous demand. Management. Sci. 47 (11) 1488-1497.
    • (2001) Management. Sci. , vol.47 , Issue.11 , pp. 1488-1497
    • Dana, J.D.1    Petruzzi, N.C.2
  • 16
    • 0002793437 scopus 로고
    • Money back guarantees in retailing: Matching products to consumer tastes
    • Davis, S., E. Gerstner, M. Hagerty. 1995. Money back guarantees in retailing: Matching products to consumer tastes. J. Retailing 71 (1) 7-22.
    • (1995) J. Retailing , vol.71 , Issue.1 , pp. 7-22
    • Davis, S.1    Gerstner, E.2    Hagerty, M.3
  • 17
    • 0000793040 scopus 로고    scopus 로고
    • Return policies and the optimal level of "hassle."
    • Davis, S., M. Hagerty, E. Gerstner. 1998. Return policies and the optimal level of "hassle." J. Econom. Bus. 50 (5) 445-460.
    • (1998) J. Econom. Bus. , vol.50 , Issue.5 , pp. 445-460
    • Davis, S.1    Hagerty, M.2    Gerstner, E.3
  • 18
    • 84954482737 scopus 로고    scopus 로고
    • Consumer search behavior when product quality is uncertain
    • University of Chicago, Chicago
    • Debo, L., G. van Ryzin. 2008. Consumer search behavior when product quality is uncertain. Working paper, University of Chicago, Chicago.
    • (2008) Working paper
    • Debo, L.1    Van Ryzin, G.2
  • 19
    • 33744812195 scopus 로고    scopus 로고
    • Optimal inventory policy for a multi-echelon inventory system with remanufacturing
    • DeCroix, G. 2006. Optimal inventory policy for a multi-echelon inventory system with remanufacturing. Oper. Res. 54 (3) 532-543.
    • (2006) Oper. Res. , vol.54 , Issue.3 , pp. 532-543
    • DeCroix, G.1
  • 20
    • 25144431897 scopus 로고    scopus 로고
    • Inventory management for an assembly system with product or component returns
    • DeCroix, G., P. Zipkin. 2005. Inventory management for an assembly system with product or component returns. Management Sci. 51 (8) 1250-1265.
    • (2005) Management Sci. , vol.51 , Issue.8 , pp. 1250-1265
    • DeCroix, G.1    Zipkin, P.2
  • 21
    • 18744376307 scopus 로고    scopus 로고
    • A series system with returns: Stationary analysis
    • DeCroix, G., J.-S. Song, P. Zipkin. 2005. A series system with returns: Stationary analysis. Oper. Res. 53 (2) 350-362.
    • (2005) Oper. Res. , vol.53 , Issue.2 , pp. 350-362
    • DeCroix, G.1    Song, J.-S.2    Zipkin, P.3
  • 23
    • 0001645705 scopus 로고    scopus 로고
    • Efficient supply contracts for fashion goods with forecast updating and two production modes
    • Donohue, K. L. 2000. Efficient supply contracts for fashion goods with forecast updating and two production modes. Management Sci. 46 (11) 1397-1411.
    • (2000) Management Sci. , vol.46 , Issue.11 , pp. 1397-1411
    • Donohue, K.L.1
  • 24
    • 70349883728 scopus 로고    scopus 로고
    • Costco halts liberal electronics return policy
    • February 28
    • Earnest, L., A. G. Uribarri. 2007. Costco halts liberal electronics return policy. Los Angeles Times (February 28) C1.
    • (2007) Los Angeles Times
    • Earnest, L.1    Uribarri, A.G.2
  • 25
    • 50249181075 scopus 로고    scopus 로고
    • Designing optimal preannounced markdowns in the presence of rational customers with multiunit demands
    • Elmaghraby, W., A. Gülcü, P. Keskinocak. 2008. Designing optimal preannounced markdowns in the presence of rational customers with multiunit demands. Manufacturing Service Oper. Management 10 (1) 126-148.
    • (2008) Manufacturing Service Oper. Management , vol.10 , Issue.1 , pp. 126-148
    • Elmaghraby, W.1    Gülcü, A.2    Keskinocak, P.3
  • 26
    • 0031999879 scopus 로고    scopus 로고
    • The role of returns policies in pricing and inventory decisions for catalogue goods
    • Emmons, H., S. M. Gilbert. 1998. The role of returns policies in pricing and inventory decisions for catalogue goods. Management Sci. 44 (2) 276-283.
    • (1998) Management Sci. , vol.44 , Issue.2 , pp. 276-283
    • Emmons, H.1    Gilbert, S.M.2
  • 27
    • 0036532642 scopus 로고    scopus 로고
    • Controlling inventories with stochastic item returns: A basic model
    • Fleischmann, M., R. Kuik, R. Dekker. 2002. Controlling inventories with stochastic item returns: A basic model. Eur. J. Oper. Res. 138 (1) 63-75.
    • (2002) Eur. J. Oper. Res. , vol.138 , Issue.1 , pp. 63-75
    • Fleischmann, M.1    Kuik, R.2    Dekker, R.3
  • 29
    • 70349881573 scopus 로고    scopus 로고
    • Inter-temporal valuations, product design, and revenue management
    • Columbia University, New York
    • Gallego, G., O. Sahin. 2006. Inter-temporal valuations, product design, and revenue management. Working paper, Columbia University, New York.
    • (2006) Working paper
    • Gallego, G.1    Sahin, O.2
  • 30
    • 33748309117 scopus 로고    scopus 로고
    • Time value of commercial product returns
    • Guide, Jr., V. D. R., G. C. Souza, L. N. Van Wassenhove, J. D. Blackburn. 2006. Time value of commercial product returns. Management Sci. 52 (8) 1200-1214.
    • (2006) Management Sci. , vol.52 , Issue.8 , pp. 1200-1214
    • Souza, G.C.1    Van Wassenhove, L.N.2    Blackburn, J.D.3
  • 31
    • 84881996333 scopus 로고
    • Guarantees and risk-sharing
    • Heal, G. 1977. Guarantees and risk-sharing. Rev. Econom. Stud. 44 (3) 549-560.
    • (1977) Rev. Econom. Stud. , vol.44 , Issue.3 , pp. 549-560
    • Heal, G.1
  • 32
    • 0036387684 scopus 로고    scopus 로고
    • Valuation and management of money-back guarantee options
    • Heiman, A., B. McWilliams, J. Zhao, D. Zilberman. 2002. Valuation and management of money-back guarantee options. J. Retailing 78 (3) 193-205.
    • (2002) J. Retailing , vol.78 , Issue.3 , pp. 193-205
    • Heiman, A.1    McWilliams, B.2    Zhao, J.3    Zilberman, D.4
  • 33
    • 0001107765 scopus 로고    scopus 로고
    • Controlling product returns in direct marketing
    • Hess, J. D., W. Chu, E. Gerstner. 1996. Controlling product returns in direct marketing. Marketing Lett. 7 (4) 307-317.
    • (1996) Marketing Lett. , vol.7 , Issue.4 , pp. 307-317
    • Hess, J.D.1    Chu, W.2    Gerstner, E.3
  • 34
    • 0000683467 scopus 로고    scopus 로고
    • Simple optimal replenishment and disposal policies for a product recovery system with leadtimes
    • Inderfurth, K. 1997. Simple optimal replenishment and disposal policies for a product recovery system with leadtimes. OR Spektrum 19 (2) 111-122.
    • (1997) OR Spektrum , vol.19 , Issue.2 , pp. 111-122
    • Inderfurth, K.1
  • 35
    • 48649087540 scopus 로고    scopus 로고
    • Revenue management with strategic customers: Last minute selling and opaque selling
    • Jerath, K., S. Netessine, S. K. Veeraraghavan. 2007. Revenue management with strategic customers: Last minute selling and opaque selling. Working paper, University of Pennsylvania, Philadelphia.
    • (2007) Working paper
    • Jerath, K.1    Netessine, S.2    Veeraraghavan, S.K.3
  • 36
    • 0030525048 scopus 로고    scopus 로고
    • The right to return
    • Kandel, E. 1996. The right to return. J. Law Econom. 39 (1) 329-356.
    • (1996) J. Law Econom. , vol.39 , Issue.1 , pp. 329-356
    • Kandel, E.1
  • 37
    • 0024944968 scopus 로고
    • Purchasing policy of new containers considering the random returns of previously issued containers
    • Kelle, P., E. Silver. 1989. Purchasing policy of new containers considering the random returns of previously issued containers. IIE Trans. 21 (4) 349-354.
    • (1989) IIE Trans. , vol.21 , Issue.4 , pp. 349-354
    • Kelle, P.1    Silver., E.2
  • 38
    • 48649090101 scopus 로고    scopus 로고
    • EasyJet pricing strategy: Should low-fare airlines offer last-minute deals?
    • Koenigsberg, O., E. Muller, N. J. Vicassim. 2008. EasyJet pricing strategy: Should low-fare airlines offer last-minute deals? Quant. Marketing Econom. 6 (3) 279-297.
    • (2008) Quant. Marketing Econom. , vol.6 , Issue.3 , pp. 279-297
    • Koenigsberg, O.1    Muller, E.2    Vicassim, N.J.3
  • 39
    • 70349869131 scopus 로고    scopus 로고
    • Impact of price matching policy on pricing, inventory investment and profit with strategic consumers
    • Carnegie Mellon University, Pittsburgh
    • Lai, G., L. G. Debo, K. Sycara. 2007. Impact of price matching policy on pricing, inventory investment and profit with strategic consumers. Working paper, Carnegie Mellon University, Pittsburgh.
    • (2007) Working paper
    • Lai, G.1    Debo, L.G.2    Sycara, K.3
  • 41
    • 61849162332 scopus 로고    scopus 로고
    • Strategic capacity rationing to induce early purchases
    • Liu, Q., G. van Ryzin. 2008. Strategic capacity rationing to induce early purchases. Management Sci. 54 (6) 1115-1131.
    • (2008) Management Sci. , vol.54 , Issue.6 , pp. 1115-1131
    • Liu, Q.1    Van Ryzin, G.2
  • 42
    • 0011088421 scopus 로고
    • Demand uncertainty and returns policies
    • Marvel, H. P., J. Peck. 1995. Demand uncertainty and returns policies. Internat. Econom. Rev. 36 (3) 691-714.
    • (1995) Internat. Econom. Rev. , vol.36 , Issue.3 , pp. 691-714
    • Marvel, H.P.1    Peck, J.2
  • 43
    • 21844508779 scopus 로고
    • Signaling quality with a moneyback guarantee: The role of transaction costs
    • Moorthy, S., K. Srinivasan. 1995. Signaling quality with a moneyback guarantee: The role of transaction costs. Marketing Sci. 14 (4) 442-466.
    • (1995) Marketing Sci. , vol.14 , Issue.4 , pp. 442-466
    • Moorthy, S.1    Srinivasan, K.2
  • 44
    • 0031287763 scopus 로고    scopus 로고
    • Manufacturer's returns policies and retail competition
    • Padmanabhan, V., I. P. L. Png. 1997. Manufacturer's returns policies and retail competition. Marketing Sci. 16 (1) 81-94.
    • (1997) Marketing Sci. , vol.16 , Issue.1 , pp. 81-94
    • Padmanabhan, V.1    Png, I.P.L.2
  • 45
    • 0000382013 scopus 로고
    • Optimal pricing and returns policies for perishable commodities
    • Pasternack, B. A. 1985. Optimal pricing and returns policies for perishable commodities. Marketing Sci. 4 (2) 166-176.
    • (1985) Marketing Sci. , vol.4 , Issue.2 , pp. 166-176
    • Pasternack, B.A.1
  • 46
    • 1642269093 scopus 로고    scopus 로고
    • Closed-loop supply chain models with product remanufacturing
    • Savaskan, R. C., S. Bhattacharya, L. N. Van Wassenhove. 2004. Closed-loop supply chain models with product remanufacturing. Management Sci. 50 (2) 239-252.
    • (2004) Management Sci. , vol.50 , Issue.2 , pp. 239-252
    • Savaskan, R.C.1    Bhattacharya, S.2    Van Wassenhove, L.N.3
  • 47
    • 39449104517 scopus 로고    scopus 로고
    • Customer behavior modeling in revenue management and auctions: A review and new research opportunities
    • Shen, Z.-J., X. Su. 2007. Customer behavior modeling in revenue management and auctions: A review and new research opportunities. Production Oper. Management 16 (6) 713-728.
    • (2007) Production Oper. Management , vol.16 , Issue.6 , pp. 713-728
    • Shen, Z.-J.1    Su, X.2
  • 48
    • 0017948545 scopus 로고
    • Optimum solution structure for a repairable inventory problem
    • Simpson, V. 1978. Optimum solution structure for a repairable inventory problem. Oper. Res. 26 (2) 270-281.
    • (1978) Oper. Res. , vol.26 , Issue.2 , pp. 270-281
    • Simpson, V.1
  • 49
    • 1642285752 scopus 로고    scopus 로고
    • Many happy (product) returns
    • Stock, J., T. Speh, H. Shear. 2002. Many happy (product) returns. Harvard Bus. Rev. 80 (7) 16-17.
    • (2002) Harvard Bus. Rev. , vol.80 , Issue.7 , pp. 16-17
    • Stock, J.1    Speh, T.2    Shear, H.3
  • 50
    • 38549155080 scopus 로고    scopus 로고
    • Intertemporal pricing with strategic customer behavior
    • Su, X. 2007. Intertemporal pricing with strategic customer behavior. Management Sci. 53 (5) 726-741.
    • (2007) Management Sci. , vol.53 , Issue.5 , pp. 726-741
    • Su, X.1
  • 51
    • 61349120745 scopus 로고    scopus 로고
    • Bounded rationality in newsvendor models
    • Su, X. 2008. Bounded rationality in newsvendor models. Manufacturing Service Oper. Management 10 (4) 566-589.
    • (2008) Manufacturing Service Oper. Management , vol.10 , Issue.4 , pp. 566-589
    • Su, X.1
  • 52
    • 68149168759 scopus 로고    scopus 로고
    • A model of consumer inertia with applications to dynamic pricing
    • Su, X. 2009. A model of consumer inertia with applications to dynamic pricing. Production Oper. Management 18 (4) 365-380.
    • (2009) Production Oper. Management , vol.18 , Issue.4 , pp. 365-380
    • Su, X.1
  • 53
    • 61849107375 scopus 로고    scopus 로고
    • Strategic consumer behavior, commitment, and supply chain performance
    • Su, X., F. Zhang. 2007a. Strategic consumer behavior, commitment, and supply chain performance. Management Sci. 54 (10) 1759-1773.
    • (2007) Management Sci. , vol.54 , Issue.10 , pp. 1759-1773
    • Su, X.1    Zhang, F.2
  • 54
    • 70349876357 scopus 로고    scopus 로고
    • On the value of inventory information and availability guarantees when selling to strategic consumers
    • University of California, Berkeley, Berkeley
    • Su, X., F. Zhang. 2007b. On the value of inventory information and availability guarantees when selling to strategic consumers. Working paper, University of California, Berkeley, Berkeley.
    • (2007) Working paper
    • Su, X.1    Zhang, F.2
  • 55
    • 70349859733 scopus 로고    scopus 로고
    • Who has the hot product? Selling to strategic consumers when product value is uncertain
    • Stanford University, Stanford, CA
    • Swinney, R. 2008. Who has the hot product? Selling to strategic consumers when product value is uncertain. Working paper, Stanford University, Stanford, CA.
    • (2008) Working paper
    • Swinney, R.1
  • 56
    • 0036697279 scopus 로고    scopus 로고
    • Supply chain coordination under channel rebates with sales effort effects
    • Taylor, T. A. 2002. Supply chain coordination under channel rebates with sales effort effects. Management Sci. 48 (8) 992-1007.
    • (2002) Management Sci. , vol.48 , Issue.8 , pp. 992-1007
    • Taylor, T.A.1
  • 57
    • 1642381827 scopus 로고    scopus 로고
    • Differences between forward and reverse logistics in a retail environment
    • Tibben-Lembke, R. S., D. S. Rogers. 2002. Differences between forward and reverse logistics in a retail environment. Supply Chain Management: An Internat. J. 7 (5) 271-282.
    • (2002) Supply Chain Management: An Internat. J. , vol.7 , Issue.5 , pp. 271-282
    • Tibben-Lembke, R.S.1    Rogers, D.S.2
  • 58
    • 0035693687 scopus 로고    scopus 로고
    • Managing retail channel overstock: Markdown money and returns policies
    • Tsay, A. A. 2001. Managing retail channel overstock: Markdown money and returns policies. J. Retailing 77 (4) 457-492.
    • (2001) J. Retailing , vol.77 , Issue.4 , pp. 457-492
    • Tsay, A.A.1
  • 60
    • 0035534148 scopus 로고    scopus 로고
    • Remote purchase environments: The influence of return policy leniency on two-stage decision processes
    • Wood, S. L. 2001. Remote purchase environments: The influence of return policy leniency on two-stage decision processes. J. Marketing Res. 38 (2) 157-169.
    • (2001) J. Marketing Res. , vol.38 , Issue.2 , pp. 157-169
    • Wood, S.L.1
  • 61
    • 0035537335 scopus 로고    scopus 로고
    • Electronic tickets, smart cards, and online prepayments: When and how to advance sell
    • Xie, J., S. M. Shugan. 2001. Electronic tickets, smart cards, and online prepayments: When and how to advance sell. Marketing Sci. 20 (3) 219-243.
    • (2001) Marketing Sci. , vol.20 , Issue.3 , pp. 219-243
    • Xie, J.1    Shugan, S.M.2
  • 62
    • 5144235139 scopus 로고    scopus 로고
    • An integrated product returns model with logistics and marketing coordination
    • Yabalik, B., N. C. Petruzzi, D. Chhajed. 2005. An integrated product returns model with logistics and marketing coordination. Eur. J. Oper. Res. 161 (1) 162-181.
    • (2005) Eur. J. Oper. Res. , vol.161 , Issue.1 , pp. 162-181
    • Yabalik, B.1    Petruzzi, N.C.2    Chhajed, D.3
  • 63
    • 61849168198 scopus 로고    scopus 로고
    • Advance selling with limited capacity and customers' dependent valuations
    • University of Michigan, Ann Arbor
    • Yu, M., R. Kapuscinski, H.-S. Ahn. 2007. Advance selling with limited capacity and customers' dependent valuations. Working paper, University of Michigan, Ann Arbor.
    • (2007) Working paper
    • Yu, M.1    Kapuscinski, R.2    Ahn, H.-S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.