메뉴 건너뛰기




Volumn 313, Issue 7061, 1996, Pages 841-844

Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; FEMALE; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HEALTH SURVEY; HOSPITAL CARE; HUMAN; HUMAN RIGHTS; INTERVIEW; MAJOR CLINICAL STUDY; MALE; NATIONAL HEALTH SERVICE; PATIENT CARE; PATIENT SATISFACTION; PHYSICIAN; PRIORITY JOURNAL; PRIVACY; RELIABILITY; UNITED KINGDOM; WELFARE;

EID: 0029816129     PISSN: 09598146     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmj.313.7061.841     Document Type: Article
Times cited : (112)

References (15)
  • 1
    • 0028708536 scopus 로고
    • Role of users of health care in achieving a quality service
    • Hopkins A, Gabbay J, Neuberger J. Role of users of health care in achieving a quality service. Qual Health Care 1994;3:203-9.
    • (1994) Qual Health Care , vol.3 , pp. 203-209
    • Hopkins, A.1    Gabbay, J.2    Neuberger, J.3
  • 3
    • 0026657479 scopus 로고
    • The measurement of patient satisfaction
    • Carr-Hill RA. The measurement of patient satisfaction. J Public Health Med 1992;14:236-49.
    • (1992) J Public Health Med , vol.14 , pp. 236-249
    • Carr-Hill, R.A.1
  • 7
    • 0023740701 scopus 로고
    • What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature
    • Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med 1988;27:935-9.
    • (1988) Soc Sci Med , vol.27 , pp. 935-939
    • Hall, J.A.1    Dornan, M.C.2
  • 8
    • 0025867069 scopus 로고
    • Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings
    • Williams SJ, Calnan M. Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental and hospital care settings. Soc Sci Med 1991;33:707-16.
    • (1991) Soc Sci Med , vol.33 , pp. 707-716
    • Williams, S.J.1    Calnan, M.2
  • 9
    • 0002600456 scopus 로고
    • What users think: A survey of NHS users in Scotland in 1992
    • Capewell S. What users think: a survey of NHS users in Scotland in 1992. Health Bull 1994;52:26-34.
    • (1994) Health Bull , vol.52 , pp. 26-34
    • Capewell, S.1
  • 13
    • 0004212733 scopus 로고
    • London: HMSO
    • Office of Population Censuses and Surveys. General household survey, 1992. London: HMSO, 1994.
    • (1994) General Household Survey, 1992
  • 14
    • 2342544335 scopus 로고
    • Edinburgh: Information and Statistics Division of Common Services Agency for NHS in Scotland
    • National Health Service in Scotland. Scottish health statistics, 1994. Edinburgh: Information and Statistics Division of Common Services Agency for NHS in Scotland, 1994.
    • (1994) Scottish Health Statistics, 1994
  • 15
    • 0025922516 scopus 로고
    • Surveys of patient satisfaction: 1 - Important general considerations
    • Fitzpatrick R. Surveys of patient satisfaction: 1 - important general considerations. BMJ 1991;302:887.
    • (1991) BMJ , vol.302 , pp. 887
    • Fitzpatrick, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.