The process of team communication in multi-cultural contexts: An empirical study using Bales' interaction process analysis (IPA)

International Journal of Industrial Ergonomics

Volumn 39, Issue 5, 2009, Pages 771-782

  Nam, Chang S ^a   Lyons, Joseph B ^b   Hwang, Ha Sung ^c   Kim, Sukwon ^d  

^a 3202 Bell Engineering Center   (United States)

^b AIR FORCE RESEARCH LABORATORY   (United States)

^c Dongguk University   (South Korea)

^d TEXAS A AND M UNIVERSITY COMMERCE   (United States)

Author keywords

Bales' interaction process analysis (IPA); Cultural ergonomics; Team communication; Team decision making

Indexed keywords

BALES' INTERACTION PROCESS ANALYSIS (IPA); COMMUNICATION MECHANISMS; COMMUNICATION MODE; COMMUNICATION PATTERN; COMMUNICATION STRATEGY; COMPUTER-MEDIATED COMMUNICATION; CULTURAL CONTEXT; CULTURAL DIVERSITY; CULTURAL ERGONOMICS; EMPIRICAL STUDIES; FUNCTIONAL AREAS; GROUP DISCUSSIONS; INDEPENDENT VARIABLES; INTERACTION PROCESS; NATIONAL CULTURES; TEAM COMMUNICATION; TEAM DECISION-MAKING; TEAM INTERACTION; TEAM MEMBERS;

DECISION MAKING; ERGONOMICS;

COMMUNICATION;

ADULT; ARTICLE; CONTENT ANALYSIS; CONTROLLED STUDY; CULTURAL ANTHROPOLOGY; CULTURAL FACTOR; EMOTIONALITY; EMPIRICISM; FEMALE; GROUP DYNAMICS; HUMAN; HUMAN EXPERIMENT; INTERPERSONAL COMMUNICATION; MALE; NORMAL HUMAN; PRIORITY JOURNAL; SOCIAL ASPECT; SOCIAL INTERACTION; TASK PERFORMANCE; TEAMWORK;

EID: 68349150325     PISSN: 01698141     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ergon.2009.03.004     Document Type: Article

References (65)

1. Adler, N. J., 1991. International dimensions of organizational behavior, second ed. Boston: PWS-Kent Publishing Co.
2. Adrianson L., and Hjelmquist E. Group processes in solving two problems: face-to-face communication and computer-mediated communication. Behavior and Information Technology 18 3 (1999) 179-198
3. Ancona D.G., and Caldwell D.F. Bridging the boundary: external activity and performance in organizational coalitions. Administrative Science Quarterly 37 (1992) 634-665
4. Aubert B.A., and Kelsey B.L. Further understanding of trust and performance in virtual teams. Small Group Research 34 (2003) 575-618
5. Bales R.F. Interaction Process Analysis: A Method for the Study of Small Groups (1950), Addison-Wesley, Cambridge, MA
6. Bales R.F. The new field theory in social psychology. International Journal of Small Group Research 1 (1985) 1-18
7. Bales R.F., and Cohen S.P. SYMLOG: A System for the Multiple Level Observation of Groups (1979), The Free Press, New York
8. Bantel K.A. Strategic planning openness: the role of top team demography. Group & Organization Management 19 4 (1994) 406-424
9. Beck D., and Fisch R. Argumentation and emotional processes in group decision-making: illustration of a multilevel interaction process analysis approach. Group Processes & Intergroup Relations 3 2 (2000) 183-201
10. Bell B.S., and Kozlowski S.W.J. A typology of virtual teams: implications for effective leadership. Group and Organizational Management 27 (2002) 14-49
11. Cannon-Bowers J.A., Salas E., and Converse S.A. Shared mental models in expert team decision making. In: Castellan Jr. N.J. (Ed). Individual and Group Decision Making: Current Issues (1993), LEA, Hillsdale, NJ 221-246
12. Clegg C., Axtell C., Damodaran L., Farbey B., Hull R., Lloyd-Jones R., Nicholls J., Sells R., and Tomlinson C. Information technology: a study of performance and the role of human and organizational factors. Ergonomics 40 9 (1997) 851-871
13. Daily, B. F., Loveland, J., Steiner, R., 1997. A comparative analysis of reactions from multicultural and culturally homogeneous teams to decision making with and without GDSS technology. ACM SIGCPR Computer Personnel, 18(1), 3-14.
14. Derks D., Fischer A.H., and Bos A.E. The role of emotion in computer-mediated communication: a review. Computers in Human Behavior 24 (2008) 766-785
15. Frey L.R. Applied communication research on group facilitation in natural settings. In: Frey L.R. (Ed). Innovations in Group Facilitation (1995), Hampton Press, New Jersey 1-23
16. Gallupe R.B., DeSanctis G., and Dickson G.W. Computer-based support for group problem finding: an experimental investigation. MIS Quarterly 12 2 (1988) 277-298
17. George J., Easton G., Nunamaker J.F., and Northcraft G. A study of collaborative group work with and without computer-based support. Information Systems Research 1 (1990) 394-415
18. Hackman J.R. Why teams don't work. Leader to Leader 7 (1998) 24-31
19. Hambrick D.C., Davison S.C., Snell S.A., and Snow C.C. When groups consist of multiple nationalities: towards a new understanding of the implications. Organization Studies 19 2 (1998) 181-205
20. Hanumantharao S., and Grabowski M. Effects of introducing collaborative technology on communications in a distributed safety-critical system. International Journal of Human-Computer Studies 64 (2006) 714-726
21. Harrison D., Price K., and Bell M. Beyond relational demography: time and effects of surface- and deep-level diversity on work group cohesion. Academy of Management Journal 41 (1998) 96-107
22. Hiltz, S.R., Johnson, K., Agle, G. (1978). Replicating Bales' Problem Solving Experiments on a Computerized Conference: a Pilot Study (Research Report No. 8). New Jersey Institute of Technology, Computerized Conferencing and Communications Center, Newark, NJ.
23. Hiltz, S.R., Johnson, K., Turoff, M. (1986). Experiments in group decision-making: communication process and outcome in face-to-face versus computerized conferences. Human Communication Research, 13(2), 225-252.
24. Hoffman L.R. The group problem-solving process. In: Berkowitz L. (Ed). Group Processes (1978), Academic Press, New York 101-114
25. Hollingshead A.B., McGrath J.E., and O'Connor K. Group task performance and communication technology: a longitudinal study of computer-mediated versus face-to-face work groups. Small Group Research 24 3 (1993) 307-333
26. Jackson S. Team composition in organizations. In: Worchel S., Wood W., and Simpson J. (Eds). Group Process and Productivity (1992), Sage, London 1-12
27. Jarvenpaa S.L., and Leidner D.E. Communication and trust in global virtual teams. Organizational Science 10 (1999) 791-815
28. Keyton J. Coding Communication in Decision Making Groups. Managing Group Life: Communication in Decision Making Groups (1997) 236-269
29. Kiesler S., and Sproull L. Group decision making and communication technology. Organizational Behavior & Human Decision Processes 52 (1992) 96-123
30. Kiesler S., Siegel J., and McGuire W.T. Social psychological aspects of computer-mediated communication. American Psychologist 39 (1984) 1123-1134
31. Kimmerle J., Cress U., and Hesse F.W. An interactional perspective on group awareness: alleviating the information-exchange dilemma (for everybody?). International Journal of Human-Computer Studies 65 (2007) 899-910
32. Kirkman, B., Gibson, C., Shapiro, D. (2001). Exporting teams: enhancing the implementation and effectiveness of work teams in global affiliates. Organizational Dynamics, Summer, (30), 1.
33. Kline T.J.B., and McGrath J. A review of the groupware literature: theories, methodologies, and a research agenda. Canadian Psychology 40 (1999) 265-271
34. Kozlowski S.W.J., and Bell B.S. Work groups and teams in organizations. In: Borman W., and Illgen D. (Eds). Handbook of Psychology: Industrial and Organizational Psychology (2003), John Wiley & Sons Inc, New York, NY 333-375
35. Lau D.C., and Murninghan J.K. Demographic diversity and faultliness: the compositional dynamics of organizational groups. Academy of Management Review 23 2 (1998) 325-340
36. Levi D., and Slem C. Team work in research and development organizations: the characteristics of successful teams. International Journal of Industrial Ergonomics 16 1 (1995) 29-42
37. Levin D.Z., Whitener E.M., and Cross R. Perceived trustworthiness of knowledge sources: the moderating impact of relationship length. Journal of Applied Psychology 91 5 (2006) 1163-1171
38. Littlejohn S. Theories of Human Communication. eighth ed. (2002), Wadsworth Publishing Company, California
39. Loden M., and Rosener J.B. Workforce America: Managing Employee Diversity as a Vital Resource (1991), Irwin Professional Publishing, Burr Ridge, Illinois
40. Maloney-Krichmar D., and Preece J. A multilevel analysis of sociability, usability and community dynamics in an online health community. Transactions on Human-Computer Interaction (TOCHI) 12 2 (2005) 1-32
41. Marks M.A., Mathieu J.E., and Zaccaro S.J. A temporally based framework and taxonomy of team process. Academy of Management Review 26 3 (2001) 356-376
42. Marquardt, M. J., Horvath, L., 2001. Global teams: How top multinationals span boundaries and cultures with high-speed teamwork. Palo Alto, CA: Davies-Black.
43. May A., and Carter C. A case study of virtual team working in the European automotive industry. International Journal of Industrial Ergonomics 27 3 (2001) 171-186
44. McGrath J.E. Groups: Interaction and Performance (1984), Prentice Hall, Englewood Cliffs, New Jersey
45. McLeod P.L., Lobel S.A., and Cox T.H. Ethnic diversity and creativity in small groups. Small Group Research 27 2 (1996) 248-264
46. Milliken F.J., and Martins L.L. Searching for common threads: understanding the multiple effects of diversity in organizational groups. Academy of Management Review 21 (1996) 402-433
47. O'Connora P., O'Deab A., Flinc R., and Beltond S. Identifying the team skills required by nuclear power plant operations personnel. International Journal of Industrial Ergonomics 38 11-12 (2008) 1028-1037
48. Oetzel J.G. Self-constructs, communication processes, and group outcomes in homogeneous and heterogeneous groups. Small Group Research 32 1 (2001) 19-54
49. Pearson J.C., Nelson P.E., Titsworth S., and Harter L. Introduction to Human Communication. eighth ed. (2000), McGraw Hill Companies Inc, Boston
50. Pena J., and Hancock J.T. An analysis of socioemotional and task communication in online multiplayer video games. Communication Research 33 (2006) 92-109
51. Rice R.E., and Love G. Electronic emotion: socioemotional content in a computer-mediated network. Communication Research 14 (1987) 85-108
52. Ruhe J.A., and Eatman J. Effects of racial composition on small work groups. Small Group Behavior 8 (1977) 479-486
53. Smith K.G., Smith K.A., Olian J.D., Sims H.P., O'Bannon D.P., and Scully J.A. Top management team demography and process: the role of social integration and communication. Administrative Science Quarterly 39 3 (1994) 412-438
54. Sproull L., and Kiesler. Reducing social context cues: electronic mail in organizational communication. Management Science 32 (1986) 1492-1512
55. Staples D.S., and Zhao L. The effects of cultural diversity in virtual teams versus Face-to-face teams. Group Decision and Negotiation 15 (2006) 389-406
56. Straus S.G. Technology, group process, and group outcomes: testing the connections in computer-mediated and face-to-face groups. Human-Computer Interaction 12 (1997) 227-266
57. Straus S.G., and McGrath J.E. Does the medium matter? The interaction of task type and technology on group performance and members reactions. Journal of Applied Psychology 79 (1994) 87-97
58. Triandis H.C. Culture and social behavior (1994), McGraw-Hill, Inc, New York
59. Valacich J.S., and Schwenk C. Devil's advocacy and dialectical inquiry effects on face-to-face and computer-mediated group decision making. Organizational Behavior and Human Decision Processes 63 2 (1995) 158-173
60. Wainfan L., and Davis P. Challenges in Virtual Collaboration: Videoconferencing, Audioconferencing, and Computer-Mediated Communications (Research Report) (2004), RAND Corporation, California
61. Walther J.B. Interpersonal effects in computer-mediated interaction: a relational perspective. Communication Research 19 (1992) 52-90
62. Watson R.T., DeSanctis G., and Poole M.S. Using a GDSS to facilitate group consensus: some intended and unintended consequences. MIS Quarterly 12 3 (1988) 463-477
63. Watson W.E., Kumar K., and Michaelsen L.K. Cultural diversity's impact on interaction processes and performance: comparing homogeneous and diverse task groups. Academy of Management Journal 36 (1993) 590-602
64. Williams K.Y., and O'Reilly C.A. Demography and diversity in organizations. In: Staw B.M., and Sutton R.M. (Eds). Research in Organizational Behavior (1998), JAI Press, Stamford, CT 77-140
65. Williams W.M., and Sternberg R.J. Group intelligence: why some groups are better than others. Intelligence 12 (1988) 351-377