An analysis of the relationship between total quality management-based human resource management practices and innovation

International Journal of Human Resource Management

Volumn 20, Issue 5, 2009, Pages 1191-1218

  Perdomo Ortiz, Jesús ^a   González Benito, Javier ^a   Galende, Jesús ^a  

^a UNIVERSITY OF SALAMANCA   (Spain)

Author keywords

Human resource management; Innovation; Quality; Total quality management

Indexed keywords

EID: 68249096466     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585190902850372     Document Type: Article

References (141)

1. Ahire, S., Golhar, D., and Waller, M. (1996), 'Development and Validation of TQM Implementation Constructs,' Decision Sciences, 27, 23-56.
2. Ahmed, P.K., and Zairi, M. (2000), 'Innovation: A Performance Measurement Perspective,' in From Knowledge Management to Strategic Competence, ed. J. Tidd, London: Imperial College Press, pp. 257-294.
3. Anderson, J.C., Rungtusanatham, M., and Schroeder, R. (1994), 'A Theory of Quality Management Underlying the Deming Management Method,' Academy of Management Review, 19, 472-509.
4. Anderson, J.C., Rungtusanatham, M., Schroeder, R., and Devaraj, S. (1995), 'A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings,' Decision Sciences, 26, 637-658.
5. Anthony, J., Leung, K., and Knowless, G. (2002), 'Critical Success Factors of TQM Implementation in Hong Kong Industries,' International Journal of Quality and Reliability Management, 19, 551-566.
6. Arthur, J.B. (1992), 'The Link between Business Strategy and Industrial Relations Systems in American Steel Minimills,' Industrial and Labour Relations Review, 45, 488-506.
7. Arthur, J.B. (1994), 'Effects of Human Resource Systems on Manufacturing Performance and Turnover,' Academy of Management Journal, 37, 670-687.
8. Badri, M., Davis, D., and Davis, D. (1995), 'A Study of Measuring the Critical Factors of Quality Management,' International Journal of Quality & Reliability Management, 12, 36-53.
9. Balkin, D.B., Markman, G.D., and Gómez-Mejía, L.R. (2000), 'Is CEO Pay In High Technology Firms Related to Innovation?,' Academy of Management Journal, 43, 1118-1129.
10. Barney, J.B. (1991), 'Firm Resource and Sustained Competitive Advantage,' Journal of Management, 17, 99-120.
11. Barney, J.B., and Wright, P.M. (1998), 'On Becoming a Strategic Partner: The Role of Human Resources in Gaining Competitive Advantage,' Human Resource Management, 37, 31-46.
12. Barón, J.N., and Kreps, D. (1999), Strategic Human Resources: Frameworks for General Managers, New York: John Wiley & Sons.
13. Bayo-Moriones, A., and Merino-Díaz de Cerio, J. (2001), 'Quality Management and High Performance Work Practices: Do they Coexist?,' International Journal Production Economics, 73, 251-259.
14. Becker, A.P., and Gerhart, B. (1996), 'The Impact of Human Resource Management on Organizational Performance: Progress and Prospects,' Academy of Management Journal, 39, 779-801.
15. Becker, B.E., and Huselid, M.A. (1998), 'High-performance Work Systems and Firm Performance: A Synthesis of Research and Managerial Implications,' Research in Personnel and Human Resource Management 16, 53-101.
16. Black, S.A., and Porter, L.J. (1996), 'Identification of the Critical Factors of TQM,' Decision Sciences, 27, 1-22.
17. Bonache, J. (2002), 'Prácticas de recursos humanos y rendimiento empresarial,' in Dirección estratégica de personas. Evidencias y perspectivas para el siglo XXI, eds. J. Bonache and A. Cabrera, Madrid: Prentice-Hall.
18. Cascio, W.F. (1996), 'Strategic Human Resource Management in High Technology Industries,' in Organizational Issues in High Technology Management, eds. L.R. Gómez-Mejía and M.W. Lawless, Greenwich, CT: JAI Press, pp. 179-197.
19. Chatterji, D., and Thomas, A.M. (1993), 'Benefiting from External Sources of Technology,' Research and Technology Management, 39, 21-26.
20. Chiesa, V., Coughlan, P., and Voss, C. (1996), 'Development of a Technical Innovation Audit,' Journal of Product Innovation Management 13, 105-136.
21. Claver, E., Llopis, J., and Tarí, J.J. (1999), Calidad y dirección de empresas, Madrid: Civitas.
22. Cohen, J., and Cohen, P. (1983), Applied Multiple Regression: Correlation Analysis for the Behavioral Sciences, Hillsdale, N.J.: Lawrence Erlbaum Associates.
23. Colbert, B.A. (2004), 'The Complex Resource-based View: Implications for Theory and Practice in Strategic Human Resource Management,' Academy of Management Review, 29, 341-358.
24. Cooms, G., and Rosse, J. (1992), 'Recruiting and Hiring the High-technology Professional: Trends and Future Directions,' Advances in Global High-Technology Management, 1, 91-107.
25. Crépon, B., Duguet, E., and Mairesse, J. (1998), 'Research, Innovation, and Productivity: An Econometric Analysis at the Firm Level,' National Bureau of Economic Research, Working Paper No. 6696.
26. Crosby, P.E. (1979), Quality is Free, New York: McGraw Hill.
27. Damanpour, F. (1991), 'Organizational Innovation: A Meta-analysis of Effects of Determinants and Moderators,' Academy of Management Journal, 34, 555-90.
28. Dean, J., and Bowen, D. (1994), 'Management Theory and Total Quality: Improving Research and Practice through Theory Development,' Academy of Management Review, 19, 392-418.
29. Deci, E.L., and Ryan, R.M. (1985), Intrinsic Motivation and Self-determination in Human Behavior, New York: Plenum.
30. Delaney, J.T., and Huselid, M.A. (1996), 'The Impact of Human Resource Management Practices on Perceptions of Organizational Performance,' Academy of Management Journal, 39, 949-969.
31. Delery, J.E., and Doty, D.H. (1996), 'Modes of Theorizing in Strategic Human Resource Management: Test of Universalistic, Contingency and Configurational Performance Predictions,' Academy Management Journal 39, 802-835.
32. Deming, W.E. (1986), Out of the Crisis, Cambridge, MA: MIT Press.
33. Dess, G.C., and Robinson, R.B. (1984), 'Measuring Organizational Performance in the Absence of Objective Measures: The Case of a Privately Held Firm and Conglomerate Business Unit,' Strategic Management Journal, 5, 265-273.
34. Dolan, S., Schuler, R., and Valle, R. (2003), La Gestión de los Recursos Humanos, Madrid: McGraw-Hill.
35. Doty, D.H., Glick, W.H., and Huber, G.P. (1993), 'Fit, Equifinality and Organizational Effectiveness: A Test of Two Configurational Theories,' Academy of Management Journal, 36, 1196-1251.
36. European Commission (2003), '2003 European Innovation Scoreboard: Technical Paper No 4, Sectoral Innovation Scoreboards,' Innovation Directorate of DG Enterprise Innovation/SMEs Programme, November.
37. Ferris, G.R., Hochwarter, W.A., Buckley, M.R., Harrell-Cook, G., and Frink, D.D. (1999), 'Human Resources Management: Some New Directions,' Journal of Management, 25, 385-415.
38. Flynn, B.B., Sakakibara, S., and Schroeder, R.G. (1994), 'A Proposed Quality Management Theory and Associated Measurement Instrument,' Journal of Operations Management, 11, 339-366.
39. Fombrun, C.J., Tichy, N.M., and DeVanna, M.A. (1984), Strategic Human Resource Management, New York: Wiley.
40. Forrest, J.E. (1991), 'Models of the Process of Technological Innovation,' Technology Analysis and Strategic Management, 3, 439-452.
41. Fryxell, G.E. (1996), 'Managing the Culture of Innovation: The Synthesis of Multiple Dialectics,' in Organizational Issues in High Technology Management, eds. L.R. Gómez-Mejía and M.W. Lawless, Greenwich, CT: JAI Press, pp. 37-56.
42. Galende, J., and de la Fuente, J.M. (2003), 'Internal Factors Determining a Firm's Innovative Behaviour,' Research Policy, 32, 715-736.
43. Garvin, D.A. (1991), 'How the Baldrige Award Really Works,' Harvard Business Review, 69, 80-93.
44. Geary, J.F. (1999), 'The New Workplace: Change at Work in Ireland,' International Journal of Human Resource Management, 10, 870-890.
45. Gerhart, B. (1999), 'Human Resource Management and Firm Performance: Measurement Issues and their Effect on Causal and Policy Inferences,' in Research in Personnel and Human Resource Management, eds. P.M. Wright, L.D. Dyer, J.W. Boudreau and G.T. Gerhart, Greenwich, CT: JAI Press, pp. 31-51.
46. Gómez-Mejía, L.R., Balkin, D.B., and Cardy, R.L. (1997), Gestión de Recursos Humanos, Madrid: Prentice Hall.
47. Gómez-Mejía, L.R., and Saura, M. (1996), 'Los sistemas de remuneración basados en el desempeño para el caso de las empresas de alta tecnología,' Revista Europea de Dirección y Economía de la Empresa, 5, 181-196.
48. Gómez-Mejía, L.R., Wozniak, A.E., and Kintana, M.L. (2002), 'Gestión de recursos humanos e innovación,' in Dirección estratégica de personas. Evidencias y perspectivas para el siglo XXI eds. J. Bonache and A. Cabrera, Madrid: Prentice-Hall, pp. 423-452.
49. Grandzol, J., and Gershon, M. (1998), 'A Survey Instrument for Standardizing TQM Modelling Research,' International Journal of Quality Science, 3, 80-105.
50. Grant, R.M. (1991), 'The Resource-based Theory of Competitive Advantage: Implications for Strategy Formulation,' California Management Review 33, 114-135.
51. Hair, J.F., Anderson, R.E., Tatham, R.E., and Black, W.C. (1999), Análisis Multivariante, Madrid: Prentice Hall.
52. Hart, S., and Craig, A. (1993), 'Dimensions of Success in New Product Development: An Exploratory Investigation,' in Perspectives on Marketing Management, ed. M.J. Baker, New York: John Wiley, pp. 207-243.
53. Hiscocks, P., and Riff, D. (2000), 'Making Strategy Happen,' in From Knowledge Management to Strategic Competence, ed. J. Tidd, Singapore: Imperial College Press, pp. 50-74.
54. Hitt, M.A., Bierman, L., Shimizu, K., and Kochhar, R. (2001), 'Direct and Moderating Effects of Human Capital on Strategy and Performance in Professional Services Firms: A Resource-based Perspective,' Academy of Management Journal, 44, 13-28.
55. Hollenstein, H. (1996), 'A Composite Indicator of a Firm's Innovativeness - An Empirical Analysis Based on Survey Data for Swiss Manufacturing,' Research Policy, 25, 633-645.
56. Hurley, R.F., and Hult, T.M. (1998), 'Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination,' Journal of Marketing, 62, 42-54.
57. Huselid, M.A. (1995), 'The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance,' Academy of Management Journal, 38, 635-672.
58. Huselid, M.A., Jackson, S.E., and Schuler, R.S. (1997), 'Technical and Strategic Human Resource Management Effectiveness as Determinants of Firm Performance,' Academy of Management Journal, 40, 171-188.
59. Hybels, R.C., and Barley, S.R. (1996), 'Co-optation and the Legitimation of Professional Identities: Human Resource Policies in High Technology Firms,' in Organizational Issues in High Technology Management, eds. L.R. Gómez-Mejía and M.W. Lawless, Greenwich, CT: JAI Press, pp. 199-213.
60. Ichniowski, C., Shaw, K., and Prennushi, G. (1997), 'The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines,' American Economic Review, 87, 291-313.
61. Jaccard, J., Turrisi, R., and Wan, C.K. (1990), 'Interaction Effects in Multiple Regression,' Sage University Paper Series on Quantitative Applications in the Social Sciences, No. 72 Newbury Park, CA: Sage Publications.
62. James, W.M. (2002), 'Best HR Practices for Today's Innovation Management,' Research Technology Management, 45, 57-60.
63. Jones, A.P., and James, L.R. (1979), 'Psychological Climate: Dimensions and Relationships of Individual and Aggregated Work Environment Perceptions,' Organizational Behaviour and Human Performance, 23, 201-250.
64. Joseph, N., Rajendran, C., and Kamalanabhan, T.J. (1999), 'An Instrument for Measuring Total Quality Management Implementation in Manufacturing-based Business Units in India,' International Journal of Production Research, 37, 2201-2215.
65. Juran, J.M. (1989), Juran on Leadership for Quality, New York: The Free Press.
66. Kaynak, H. (2003), 'The Relationship between Total Quality Management Practices and their Effects on Firm Performance,' Journal of Operations Management, 21, 405-435.
67. Kim, K.Y., and Chang, D.R. (1995), 'Global Quality Management: A Research Focus,' Decision Sciences, 26, 561-568.
68. Kimberly, J.R., and Evanisko, M.J. (1981), 'Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations,' Academy Management Journal, 24, 689-713.
69. Kline, S.J. (1985), 'Innovation is not a Linear Process,' Research Management, 28, 36-45.
70. Kraft, K. (1990), 'Are Product and Process Innovations Independent of Each Other?,' Applied Economics, 22, 1029-1038.
71. Lam, A. (2004), 'Organizational Innovation,' in The Oxford Handbook of Innovation, ed. J. Fagerberg, Oxford: Oxford University Press, pp. 115-147.
72. Lau, C.M., and Ngo, H.Y. (2004), 'The HR System, Organizational Culture, and Product Innovation,' International Business Review, 13, 685-703.
73. Laursen, K. (2002), 'The Importance of Sectoral Differences in the Application of Complementary HRM Practices for Innovation Performance,' International Journal of Economics of Business, 9, 139-156.
74. Laursen, K., and Foss, N. (2003), 'New Human Resource Management Practices, Complementarities and the Impact on Innovation Performance,' Cambridge Journal of Economics, 27, 243-263.
75. Lawler, E.E., Ledford, G.E., and Mohrman, S.A. (1995), Creating High Performance Organizations: Practices and Results of Employee Involvement and TQM in Fortune 1000 Companies, San Francisco, CA: Jossey-Bass.
76. Lengnick-Hall, C., and Lengnick-Hall, M. (1988), 'Strategic Human Resources Management: A View of the Literature and a Proposed Typology,' Academy of Management Review, 13, 454-470.
77. Leonard-Barton, D. (1992), 'Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development,' Strategic Management Journal, 13, 111-125.
78. Lööf, H., and Heshmati, A. (2001), 'On the Relationship between Innovation and Performance: A Sensitivity Analysis,' SSE/EFI Working Paper Series in Economics and Finance, No. 446.
79. Lord, F.M., and Novick, M.R. (1968), Statistical Theories of Mental Test Scores, Reading, MA: Addison-Wesley.
80. Lund, R., and Gjerding, N. (1996), 'The Flexible Company Innovation, Work Organisation and Human Resource Management', DRUID Working Paper
81. MacDuffie, J. (1995), 'Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry,' Industrial and Labour Relations Review, 48, 197-221.
82. McElwee, G., and Warren, L. (2000), 'The Relationship between Total Quality Management and Human Resource Management in Small and Medium-sized Enterprises,' Strategic Change, 9, 427-435.
83. McMahan, G.C., Virick, M., and Wright, P.M. (1999), 'Alternative Theoretical Perspectives for Strategic Human Resource Management Revisited: Progress, Problems, and Prospects,' Research in Personnel and Human Resource Management, 4, 99-122.
84. Madhi, S. (2004), 'Search Strategy in Product Innovation Process: Theory and Evidence from the Evolution of Agrochemical Lead Discovery Process,' Industrial and Corporate Change, 12, 235-270.
85. Meyer, A.D., Tsui, A.S., and Hinings, C.R. (1993), 'Configurational Approaches to Organizational Analysis,' Academy of Management Journal 36, 1175-1195.
86. Milgrom, P., and Roberts, J. (1990), 'The Economics of Modern Manufacturing: Technology, Strategy and Organization,' American Economic Review, 80, 511-528.
87. Neter, J., Kutner, M.H., Nachtsheim, C.J., and Wasserman, W. (1996), Applied Linear Statistical Models, New York: Times Mirror Higher Education Group.
88. Nunnally, J. (1978), Psychometric Theory, New York: McGraw-Hill.
89. OECD (1996), Oslo Manual, Paris: OECD.
90. Osterman, P. (1994), 'Skill, Training, and Work Organization in American Establishments,' Industrial Relations, 34, 125-146.
91. Pearce, J.A., Robbins, D.K., and Robinson, R.B. (1987), 'The Impact of Grand Strategy and Planning Formality of Financial Performance,' Strategic Management Journal, 8, 125-134.
92. Perdomo, J., and González, J. (2004), 'Medición de la gestión de la calidad total: Una revisión de la literatura,' Cuadernos de Administración, 17, 91-109.
93. Perdomo-Ortiz, J., González-Benito, J., and Galende, J. (2006), 'Total Quality Management as a Forerunner of Business Innovation Capability,' Technovation, 26, 1170-1185.
94. Pfeffer, J. (1994), 'Competitive Advantage through People,' California Management Review, 36, 9-28.
95. Pfeffer, J. (1998), 'Seven Practices of Successful Organizations,' California Management Review, 40, 96-124.
96. Pini, P., and Santangelo, G. (2005), 'Innovation Types and Labour Organisational Practices: A Comparison of Foreign and Domestic Firms in the Reggio Emilia Industrial Districts,' Economics of Innovation and New Technology, 14, 251-276.
97. Podsakoff, P.M., and Organ, D.W. (1986), 'Self-reports in Organizational Research: Problems and Prospects,' Journal of Management, 12, 531-544.
98. Powell, T.C. (1995), 'Total Quality Management as Competitive Advantage: A Review and Empirical Study,' Strategic Management Journal, 16, 15-38.
99. Prajogo, D.I., and Sohal, A.S. (2003), 'The Relationship between TQM Practices, Quality Performance, and Innovation Performance - An Empirical Examination,' International Journal of Quality and Reliability Management, 20, 901-918.
100. Prajogo, D.I., and Sohal, A.S. (2004), 'The Multidimensionality of TQM Practices in Determining Quality and Innovation Performance - An Empirical Examination,' Technovation, 24, 443-453.
101. Rahman, S. (2001), 'A Comparative Study of TQM Practice and Organizational Performance of SMEs with and without ISO 9000 Certification,' International Journal of Quality and Reliability Management, 18, 35-49.
102. Rahman, S. (2002), 'Leadership and HR Focus in TQM Research in Australia: An Assessment and Agenda,' Benchmarking: An International Journal, 9, 485-505.
103. Rahman, S., and Bullock, P. (2005), 'Soft TQM, Hard TQM, and Organisational Performance Relationships: An Empirical Investigation,' OMEGA: The International Journal of Management Science, 33, 73-83.
104. Roche, W. (1999), 'In Search of Commitment-oriented Human Resource Management Practices and the Conditions that Sustain Them,' Journal of Management Studies, 36, 653-678.
105. Rothwell, R. (1994), 'Towards the Fifth-generation Innovation Process,' International Marketing Review, 11, 7-31.
106. Rungtusanatham, M., Forza, C., Filippini, R., and Anderson, J. (1998), 'A Replication Study of a Theory of Quality Management Underlying the Deming Management Method: Insights from an Italian Context,' Journal of Operations Management, 17, 77-95.
107. Ryan, R.M., and Deci, E.L. (2000), 'Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions,' Contemporary Educational Psychology, 25, 54-67.
108. Sánchez, I. (2003), 'Prácticas de recursos humanos y eficacia organizativa: Cómo se combinan?,' Iberoamerican Academy of Management, III International Conference, Paper 140, Sao Paulo, Brazil.
109. Saraph, J., Benson, G., and Schroeder, R. (1989), 'An Instrument for Measuring the Critical Factors of Quality Management,' Decision Sciences, 20, 457-478.
110. Saren, M.A. (1984), 'A Classification and Review of Models of the Intra-firm Innovation Process,' R&D Management, 14, 11-24.
111. Schienstock, G. (2004), Organizational Innovations: Some Reflections on the Concept, Tampere: Work Research Centre, University of Tampere.
112. Schroeder, R.G., Scudder, G.D., and Elm, D.R. (1989), 'Innovation in Manufacturing,' Journal of Operations Management, 8, 1-15.
113. Schumpeter, J.A. (1934), The Theory of Economic Development, Cambridge, MA: Harvard University Press.
114. Simons, D.E., Shadur, M.A., and Preston, A.P. (1995), 'Integrating TQM and HRM,' Employee Relations, 17, 75-86.
115. Sitkin, S.B., Sutcliffe, K.M., and Schroeder, R.G. (1994), 'Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective,' Academy of Management Review, 19, 537-564.
116. Sousa, R., and Voss, C. (2002), 'Quality Management Re-visited: A Reflective Review and Agenda for Future Research,' Journal of Operations Management, 20, 91-109.
117. Spencer, B.A. (1994), 'Models of Organization and Total Quality Management: A Comparison and Critical Evaluation,' Academy of Management Review, 19, 446-471.
118. Subramanian, A., and Nilakanta, S. (1996), 'Organizational Innovativeness: Exploring the Relationship between Organizational Determinants of Innovation, Types of Innovations and Measures of Organizational Performance,' Omega, 24, 631-647.
119. Tamini, N. (1998), 'A Second-order Factor Analysis of Critical TQM Factors,' International Journal Quality Science, 3, 71-79.
120. Tang, H.K. (1998), 'An Integrative Model of Innovation in Organisations,' Technovation, 18, 297-309.
121. Teece, D., Pisano, G., and Shuen, A. (1997), 'Dynamic Capabilities and Strategic Management,' Strategic Management Journal, 18, 509-533.
122. Therrien, P., and Léonard, A. (2003), Empowering Employees: A Route to Innovation, Ottawa: Statistics Canada.
123. Tidd, J., Bessant, J., and Pavitt, K. (1997), Managing Innovation: Integrating Technological, Market and Organizational Change, New York: John Wiley.
124. Tidd, J., Driver, C., and Saunders, P. (1996), 'Linking Technological Market and Financial Indicators of Innovation,' Economics of Innovation and New Technology, 4, 155-172.
125. Tomaskovic-Devey, D., Leiter, J., and Thompson, S. (1994), 'Organizational Survey Non-responses,' Administrative Science Quarterly, 39, 439-457.
126. Ulrich, D. (1997), 'Measuring Human Resources: An Overview of Practices and Perception for Results,' Human Resource Management, 36, 303-320.
127. Utterback, J.M. (1971), 'The Process of Technological Innovation within the Firm,' Academy of Management Journal, 14, 75-88.
128. Venkatraman, N. (1989), 'The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence,' Academy of Management Review 14, 423-444.
129. Venkatraman, N., and Prescott, J.E. (1990), 'Environment-strategy Coalignment: An Empirical Test of its Performance Implications,' Strategic Management Journal, 11, 1-23.
130. Walsh, V., and Lodorfos, G. (2002), 'Technological and Organizational Innovation in Chemicals and Related Products,' Technology Analysis and Strategic Management, 14, 273-298.
131. Wernerfelt, B. (1984), 'Resource-based View of the Firm,' Strategic Management Journal, 5, 171-180.
132. Wood, S. (1999), 'Human Resource Management and Performance,' International Journal of Management Review, 1, 367-413.
133. Wood, S., and Albanese, M. (1995), 'Can We Speak of High Commitment Management on the Shop Floor?,' Journal of Management Studies, 32, 215-247.
134. Wright, P.M. (1998), 'Strategic-HR Fit: Does it Really Matter?,' Human Resource Planning, 21, 56-57.
135. Wright, P.M., and Boswell, W. (2002), 'Desegregating HRM: A Review and Synthesis of Micro and Macro Human Resource Management Research,' Journal of Management, 28, 247-276.
136. Wright, P.M., Gardner, T.M., Moynihan, L.M., Park, H.L., Gerhart, B., and Delery, J.B. (2001), 'Measurement Error in Research on Human Resources and Firm Performance: Additional Data and Suggestions for Future Research,' Personnel Psychology, 54, 875-901.
137. Wright, P.M., and McMahan, G.C. (1992), 'Theoretical Perspectives for Strategic Human Resource Management,' Journal of Management, 18, 295-320.
138. Wright, P.M., McMahan, G.C., and McWilliams, A. (1994), 'Human Resources as a Sustained Competitive Advantage: A Resource-based Perspective,' International Journal of Human Resource Management, 5, 302-326.
139. Youndt, M.A., Snell, S.A., Dean, J.W., and Lepak, D.P. (1996), 'Human Resource Management, Manufacturing Strategy, and Firm Performance,' Academy of Management Journal, 39, 836-865.
140. Zaltman, G., Duncan, R., and Holbeck, J. (1973), Innovations and Organizations, New York: John Wiley & Sons.
141. Zhang, Z., Waszink, A., and Wijngaard, J. (2000), 'An Instrument for Measuring TQM Implementation for Chinese Manufacturing Companies,' International Journal of Quality & Reliability Management, 17, 730-755.