메뉴 건너뛰기




Volumn 62, Issue 4, 2009, Pages 602-617

Temporary work in coordinated market economies: Evidence from front-line service workplaces

Author keywords

[No Author keywords available]

Indexed keywords


EID: 68149124397     PISSN: 00197939     EISSN: None     Source Type: Journal    
DOI: 10.1177/001979390906200407     Document Type: Review
Times cited : (29)

References (44)
  • 1
    • 0001415593 scopus 로고
    • Flexible Staffing Arrangements and Employers' Short-Term Adjustment Strategies
    • Robert A. Hart, ed, Boston: Unwin Hyman
    • Abraham, Katharine G. 1988. "Flexible Staffing Arrangements and Employers' Short-Term Adjustment Strategies." In Robert A. Hart, ed., Employment, Unemployment and Labor Utilization, pp. 288-311. Boston: Unwin Hyman.
    • (1988) Employment, Unemployment and Labor Utilization , pp. 288-311
    • Abraham, K.G.1
  • 2
    • 0010629087 scopus 로고    scopus 로고
    • Call Centers: Constructing Flexibility
    • Ursula Holtgrewe, Christian Kerst, and Karen Shire, eds, Aldershot: Ashgate
    • Arzbachcr, Sandra, Ursula Holtgrcwe, and Christian Kerst. 2002. "Call Centers: Constructing Flexibility." In Ursula Holtgrewe, Christian Kerst, and Karen Shire, eds., He-Organizing Service Work: Call Centers in Germany and Britain, pp. 19-41. Aldershot: Ashgate.
    • (2002) He-Organizing Service Work: Call Centers in Germany and Britain , pp. 19-41
    • Arzbachcr, S.1    Holtgrcwe, U.2    Kerst, C.3
  • 3
    • 84888559201 scopus 로고    scopus 로고
    • Bain.Peter.andPhilTaylor. 2002. Consolidation,'Cowboys,' and the Developing Employment Relationship in British, Dutch, and US Call Centers. In Ursula Holtgrewe, Christian Kerst, and Karen A. Shire, eds., Re-Organizing Service Work: Call Centers in Germany and Britain, pp. 42-62. Aldershot: Ashgate.
    • Bain.Peter.andPhilTaylor. 2002. "Consolidation,'Cowboys,' and the Developing Employment Relationship in British, Dutch, and US Call Centers." In Ursula Holtgrewe, Christian Kerst, and Karen A. Shire, eds., Re-Organizing Service Work: Call Centers in Germany and Britain, pp. 42-62. Aldershot: Ashgate.
  • 4
    • 0002086304 scopus 로고
    • Looking Inside for Competitive Advantage
    • Barney, Jay B. 1995. "Looking Inside for Competitive Advantage." Academy of Management Executive, Vol. 9, No. 4, pp. 49-61.
    • (1995) Academy of Management Executive , vol.9 , Issue.4 , pp. 49-61
    • Barney, J.B.1
  • 5
    • 85016362932 scopus 로고    scopus 로고
    • The Viability of Alternative Call Center Production Models
    • Stephen Decry and Nick Kinnie, eds, London: Palgrave Macmillan
    • Batt, Rosemary, and Lisa Moyniham. 2004. 'The Viability of Alternative Call Center Production Models." In Stephen Decry and Nick Kinnie, eds., Call Centres and Human Resource Management: A Cross-National Perspective, pp. 25-53. London: Palgrave Macmillan.
    • (2004) Call Centres and Human Resource Management: A Cross-National Perspective , pp. 25-53
    • Batt, R.1    Moyniham, L.2
  • 7
    • 0028569252 scopus 로고
    • Spanish Labour Markets: Labour Flexibility and Wages, Lessons from Spain
    • Bentolilla, Samuel, andjuanJ. Dolado. 1994. "Spanish Labour Markets: Labour Flexibility and Wages, Lessons from Spain." Economic Policy, Vol. 9, No. 18, pp. 53-99.
    • (1994) Economic Policy , vol.9 , Issue.18 , pp. 53-99
    • Bentolilla1    Samuel2    andjuanJ3    Dolado4
  • 8
    • 85045164902 scopus 로고    scopus 로고
    • El Sindicalismo Espanol frente a las Nuevas Estratcgias Emprcsariales deTrabajo y Empleo
    • Blanco-Blanco, Juan. 2004. "El Sindicalismo Espanol frente a las Nuevas Estratcgias Emprcsariales deTrabajo y Empleo." Cuadernos de Relaciones Laborales, Vol. 22, No. 2, pp. 93-115.
    • (2004) Cuadernos de Relaciones Laborales , vol.22 , Issue.2 , pp. 93-115
    • Blanco-Blanco, J.1
  • 10
    • 84917520922 scopus 로고    scopus 로고
    • Bosch, Gerhard, and Claudia Weinkopf, eds, New York: Russell Sage
    • Bosch, Gerhard, and Claudia Weinkopf, eds. 2008. Low Wage Work in Germany. New York: Russell Sage.
    • (2008) Low Wage Work in Germany
  • 12
    • 84888571718 scopus 로고    scopus 로고
    • Deery, Stephen, and Janet Walsh. 2002. Contracting out and Market-Mediated Employment Arrangements: Outsourcing Call Centre Work. King's College London Research Paper 010.
    • Deery, Stephen, and Janet Walsh. 2002. "Contracting out and Market-Mediated Employment Arrangements: Outsourcing Call Centre Work." King's College London Research Paper 010.
  • 13
    • 84888503613 scopus 로고    scopus 로고
    • Doellgast, Virginia. 2005. Regulating the Flexible Workplace: Union Strategies toward Call Center Outsourcing in the United States and Germany. In Astrid Schiitz, Stephan Habscheid, Werner Holly, Jurgen Krems, G. Gunter VoB, and G. Gunter, eds.,Neue Medien im Alltag: Befunde aus den Bereichen Arbeit, Lernen undFreizeit. Lengerich: Papst.
    • Doellgast, Virginia. 2005. "Regulating the Flexible Workplace: Union Strategies toward Call Center Outsourcing in the United States and Germany." In Astrid Schiitz, Stephan Habscheid, Werner Holly, Jurgen Krems, G. Gunter VoB, and G. Gunter, eds.,Neue Medien im Alltag: Befunde aus den Bereichen Arbeit, Lernen undFreizeit. Lengerich: Papst.
  • 14
    • 40349116309 scopus 로고    scopus 로고
    • Collective Bargaining and High Involvement Management in Comparative Perspective: Evidence from U.S. and German Call Centers. Industrial Relations, 47, No. 2, pp. 284-319.
    • "Collective Bargaining and High Involvement Management in Comparative Perspective: Evidence from U.S. and German Call Centers." Industrial Relations, Vol. 47, No. 2, pp. 284-319.
  • 15
    • 0012788468 scopus 로고    scopus 로고
    • Social Protection and the Formation of Skills: A Reinterpretation of the Welfare State
    • Peter A. Hall and David Soskice, eds, New York and Oxford: Oxford University Press
    • Estevez-Abe, Margarita, Torben Iversen, and David Soskice. 2001. "Social Protection and the Formation of Skills: A Reinterpretation of the Welfare State." In Peter A. Hall and David Soskice, eds., Varieties of Capitalism: The Institutional Foundations of Comparative Advantage, pp. 145-83. New York and Oxford: Oxford University Press.
    • (2001) Varieties of Capitalism: The Institutional Foundations of Comparative Advantage , pp. 145-183
    • Estevez-Abe, M.1    Iversen, T.2    Soskice, D.3
  • 16
    • 84888500901 scopus 로고    scopus 로고
    • European Foundation for the Improvement of Living and Working Conditions, downloaded March 6, 2009
    • European Foundation for the Improvement of Living and Working Conditions. 2008. "Industrial Relations Context: European Model of Employment and Industrial Relations,"http://www.eurofound.europa.eu/areas/ industrialrelations/dictionary/dictionaryO. htm, downloaded March 6, 2009.
    • (2008) Industrial Relations Context: European Model of Employment and Industrial Relations
  • 18
    • 68149136648 scopus 로고    scopus 로고
    • Call- Center-Rationalisierung im Dilemma
    • Hanns- Georg, ed, Frankfurt: Campus
    • Gundtoft, Lars, and Ursula Holtgrewe. 2000. "Call- Center-Rationalisierung im Dilemma." In Hanns- Georg Brosc, ed., Die Reorganization derArbeitsgesellschaft, pp. 173-203. Frankfurt: Campus.
    • (2000) Die Reorganization derArbeitsgesellschaft , pp. 173-203
    • Gundtoft, L.1    Holtgrewe, U.2
  • 20
    • 0038084182 scopus 로고    scopus 로고
    • Spanish Unions: Institutional Legacy and Responsiveness to Economic and Industrial Change
    • Hamann, Kerstin. 1998. "Spanish Unions: Institutional Legacy and Responsiveness to Economic and Industrial Change." Industrial and Labor Relations Review,Vol. 51, No. 3, pp. 424-44.
    • (1998) Industrial and Labor Relations Review , vol.51 , Issue.3 , pp. 424-444
    • Hamann, K.1
  • 21
    • 68149129706 scopus 로고    scopus 로고
    • Dynamics of National Employment Models (DYNAMO). Interim Report: The End of the.Austrian Way'?
    • Austria
    • Hermann, Christoph, andjorg Flecker. 2005. Dynamics of National Employment Models (DYNAMO). Interim Report: "The End of the.Austrian Way'?" FORBA, Austria.
    • (2005) FORBA
    • Hermann1    Christoph2    andjorg Flecker3
  • 22
    • 0002123377 scopus 로고    scopus 로고
    • The Variety of Institutional Arrangements and Their Complementarity in Modern Economies
    • Rogers J. Hollingsworth and Robert Boyer, eds, Cambridge: Cambridge University Press
    • Hollingsworth, J. Rogers, and Robert Boyer. 1997. "The Variety of Institutional Arrangements and Their Complementarity in Modern Economies." In Rogers J. Hollingsworth and Robert Boyer, eds., Contemporary Capitalism: The Embeddedness of Institutions, pp. 1-47. Cambridge: Cambridge University Press.
    • (1997) Contemporary Capitalism: The Embeddedness of Institutions , pp. 1-47
    • Hollingsworth, J.R.1    Boyer, R.2
  • 23
    • 38549098838 scopus 로고    scopus 로고
    • Call Center: Die Institutionalisierung von Flexibilitat
    • Holtgrewe, Ursula, and Christian Kerst. 2002a. "Call Center: Die Institutionalisierung von Flexibilitat." Industrielle Beziehungen, Vol. 9, No. 2, pp. 186-208.
    • (2002) Industrielle Beziehungen , vol.9 , Issue.2 , pp. 186-208
    • Holtgrewe, U.1    Kerst, C.2
  • 24
    • 0036383145 scopus 로고    scopus 로고
    • ZwischenKundenorientierungundOrga-nisatiorischcr Effizienz-Call Center als Grenzstellen
    • 2002b. "ZwischenKundenorientierungundOrga-nisatiorischcr Effizienz-Call Center als Grenzstellen."Soziale Welt, Vol. 53, No. 2, pp. 141-60.
    • (2002) Soziale Welt , vol.53 , Issue.2 , pp. 141-160
  • 26
    • 0000612068 scopus 로고    scopus 로고
    • Why Employers Use Flexible Staffing Arrangements: Evidence from an Establishment Survey
    • Houseman, Susan N. 2001. "Why Employers Use Flexible Staffing Arrangements: Evidence from an Establishment Survey." Industrial and Labor Relations Review, Vol. 55, No. 1, pp. 149-70.
    • (2001) Industrial and Labor Relations Review , vol.55 , Issue.1 , pp. 149-170
    • Houseman, S.N.1
  • 29
    • 85036823498 scopus 로고    scopus 로고
    • Las Relaciones Laborales Espanolas en el Marco Eui opeo
    • Faustino Miguelez and Carlos Prieto, eds, Madrid: Siglo XXI
    • Kohler, Holm-Detlev. 1999. "Las Relaciones Laborales Espanolas en el Marco Eui opeo." In Faustino Miguelez and Carlos Prieto, eds., Las Relaciones de Empleo en Espana. Madrid: Siglo XXI.
    • (1999) Las Relaciones de Empleo en Espana
    • Kohler, H.-D.1
  • 30
    • 0005458722 scopus 로고    scopus 로고
    • The Contradictions of Service Work: Call Centers as Customer-Oriented Bureaucracy
    • Andrew Sturdy, Irena Grugulis, and Hugh Willmott, eds, Basingstoke: Palgrave
    • Korczynski, Marek. 2001. "The Contradictions of Service Work: Call Centers as Customer-Oriented Bureaucracy." In Andrew Sturdy, Irena Grugulis, and Hugh Willmott, eds., Customer Service: Empowerment and Entrapment, pp. 60-79. Basingstoke: Palgrave.
    • (2001) Customer Service: Empowerment and Entrapment , pp. 60-79
    • Korczynski, M.1
  • 31
    • 85070872146 scopus 로고    scopus 로고
    • Call Centre Consumption and the Enchanting Myth of Customer Sovereignty. In Ursula Holtgrewe, Christian Kerst, and Karen A. Shire, eds., Re-Organising Service Work: Call Centers in Germany and Britain, pp. 163-82. Aldershot: Ashgate.
    • "Call Centre Consumption and the Enchanting Myth of Customer Sovereignty." In Ursula Holtgrewe, Christian Kerst, and Karen A. Shire, eds., Re-Organising Service Work: Call Centers in Germany and Britain, pp. 163-82. Aldershot: Ashgate.
  • 33
    • 68149091663 scopus 로고    scopus 로고
    • Zur Gestaltung des Kundenkontaktes in Callcentern: Eine Analyse fiber die Strukturation und Bearbeitung von Kundenmarkten im deutsch- US-amerikanischen Vergleich
    • Diploma thesis, University Duisburg-Essen
    • Mottweiler, Hannelore. 2006. "Zur Gestaltung des Kundenkontaktes in Callcentern: Eine Analyse fiber die Strukturation und Bearbeitung von Kundenmarkten im deutsch- US-amerikanischen Vergleich." Diploma thesis, University Duisburg-Essen.
    • (2006)
    • Mottweiler, H.1
  • 35
    • 3242747458 scopus 로고    scopus 로고
    • Non-Standard Work in Two Different Employment Regimes
    • Olsen, Karen, and Arne Kalleberg. 2004. "Non-Standard Work in Two Different Employment Regimes." Work, Employment and Society, Vol. 18, No. 2, pp. 321-48.
    • (2004) Work, Employment and Society , vol.18 , Issue.2 , pp. 321-348
    • Olsen, K.1    Kalleberg, A.2
  • 37
    • 0001534050 scopus 로고
    • Beneficial Constraints: On the Economic Limits of Rational Voluntarism
    • J. Rogers Hollingsworth and Robert Boyer, eds, Cambridge: Cambridge University Press
    • Streeck, Wolfgang. 1992a. "Beneficial Constraints: On the Economic Limits of Rational Voluntarism." In J. Rogers Hollingsworth and Robert Boyer, eds., Contemporary Capitalism: The Etnbeddedness of Institutions, pp. 197-219. Cambridge: Cambridge University Press.
    • (1992) Contemporary Capitalism: The Etnbeddedness of Institutions , pp. 197-219
    • Streeck, W.1
  • 38
    • 84888571614 scopus 로고    scopus 로고
    • 1992b. Revising Status and Contract: Pluralism,Corporatism and Flexibility. In Wolfgang Streeck, Social Institutions and Economic Performance: Studies of Industrial Relations in Advanced Capitalist Economies, pp. 41-75. London: Sage.
    • 1992b. "Revising Status and Contract: Pluralism,Corporatism and Flexibility." In Wolfgang Streeck, Social Institutions and Economic Performance: Studies of Industrial Relations in Advanced Capitalist Economies, pp. 41-75. London: Sage.
  • 39
    • 30044448640 scopus 로고    scopus 로고
    • India Calling to the Far away Towns': The Call Centre Labour Process and Globalization. Work
    • Taylor, Phil, and Peter Bain. 2005. "'India Calling to the Far away Towns': The Call Centre Labour Process and Globalization." Work, Employment and Society, Vol. 19, No. 2, pp. 261-82.
    • (2005) Employment and Society , vol.19 , Issue.2 , pp. 261-282
    • Taylor, P.1    Bain, P.2
  • 40
    • 85070890151 scopus 로고    scopus 로고
    • Skill Formation in Call Centres
    • Ursula Holtgrewe, Christian Kerst, and Karen A. Shire, eds, Aldershot: Ashgate
    • Thompson, Paul, and George Callaghan. 2002. "Skill Formation in Call Centres." In Ursula Holtgrewe, Christian Kerst, and Karen A. Shire, eds., Re-Organising Service Work: Call Centers in Germany and Britain, pp. 105-60. Aldershot: Ashgate.
    • (2002) Re-Organising Service Work: Call Centers in Germany and Britain , pp. 105-160
    • Thompson, P.1    Callaghan, G.2
  • 41
    • 84888561989 scopus 로고    scopus 로고
    • Tijdens, Kea, and Maarten Van Klaveren. 2007. Collective Bargaining Coverage. WIBAR Report No. 5, University of Amsterdam, www.wageindicator.org/main/projects/WIBAR/.
    • Tijdens, Kea, and Maarten Van Klaveren. 2007. "Collective Bargaining Coverage." WIBAR Report No. 5, University of Amsterdam, www.wageindicator.org/main/projects/WIBAR/.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.