The balanced scorecard of acute settings: Development process, definition of 20 strategic objectives and implementation

International Journal for Quality in Health Care

Volumn 21, Issue 4, 2009, Pages 259-271

  Groene, Oliver ^a   Brandt, Elimer ^b   Schmidt, Werner ^b   Moeller, Johannes ^c  

^a UNIVERSITAT AUTÒNOMA DE BARCELONA   (Spain)

^b Immanuel Diakonie Group   (Germany)

^c HAMBURG UNIVERSITY OF APPLIED SCIENCES   (Germany)

Author keywords

Hospital care; Patient centred care; Quality management

Indexed keywords

ARTICLE; BALANCED SCORECARD; EMERGENCY CARE; GOAL ATTAINMENT; HEALTH CARE ORGANIZATION; HEALTH CARE PLANNING; HEALTH CARE POLICY; HEALTH PROMOTION; HEALTH PROMOTION MODEL; HEALTH SURVEY; HOSPITAL ADMINISTRATOR; HOSPITAL PERSONNEL; INTERVIEW; MEDICAL PERSONNEL; PATIENT PARTICIPATION; PRIORITY JOURNAL; PROGRAM DEVELOPMENT; STRATEGIC PLANNING;

HEALTH PROMOTION; HOSPITAL ADMINISTRATION; HUMANS; ORGANIZATIONAL OBJECTIVES; PATIENT PARTICIPATION; PATIENT SATISFACTION; PROGRAM DEVELOPMENT; QUALITY ASSURANCE, HEALTH CARE;

EID: 67949115817     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzp024     Document Type: Article

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