Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shops

European Journal of Industrial Engineering

Volumn 3, Issue 4, 2009, Pages 450-467

  Parameshwaran, R ^a   Srinivasan, P S S ^b   Punniyamoorthy, M ^c   Charunyanath, S T ^c   Ashwin, C ^c  

^a KONGU ENGINEERING COLLEGE   (India)

^b KNOWLEDGE INSTITUTE OF TECHNOLOGY   (India)

^c NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Automobile repair shops; Data envelopment analysis; DEA; Fuzzy AHP; Service performance management; Service quality

Indexed keywords

AUTOMOBILES; COST BENEFIT ANALYSIS; DATA ENVELOPMENT ANALYSIS; DECISION MAKING; EFFICIENCY; HIERARCHICAL SYSTEMS; QUALITY CONTROL; QUALITY OF SERVICE; REPAIR; UNCERTAINTY ANALYSIS;

FUZZY AHP; FUZZY ANALYTIC HIERARCHY PROCESS (FUZZY AHP); FUZZY ANALYTICAL HIERARCHY PROCESS; PERFORMANCE MANAGEMENT; REPAIR SHOPS; SERVICE PERFORMANCE; SERVICE QUALITY; VAGUENESS AND UNCERTAINTY;

VEHICLE PERFORMANCE;

EID: 67651102550     PISSN: 17515254     EISSN: 17515262     Source Type: Journal    
DOI: 10.1504/EJIE.2009.027037     Document Type: Article

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