Knowledge management as a mediator for the efficacy of transformational leadership and quality management initiatives in U.S. health care

Health Care Management Review

Volumn 34, Issue 2, 2009, Pages 129-140

  Gowen III, Charles R ^a   Henagan, Stephanie C ^a   McFadden, Kathleen L ^a  

^a NORTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Health care management; Knowledge management; Quality management; Transformational leadership

Indexed keywords

ARTICLE; HEALTH CARE MANAGEMENT; HEALTH CARE ORGANIZATION; HEALTH CARE SYSTEM; KNOWLEDGE MANAGEMENT; LEADERSHIP; TOTAL QUALITY MANAGEMENT; UNITED STATES;

DELIVERY OF HEALTH CARE, INTEGRATED; DIFFUSION OF INNOVATION; HEALTH CARE SURVEYS; HEALTH SERVICES RESEARCH; HOSPITAL INFORMATION SYSTEMS; HUMANS; INSTITUTIONAL MANAGEMENT TEAMS; LEADERSHIP; MODELS, THEORETICAL; ORGANIZATIONAL INNOVATION; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 67650976609     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/HMR.0b013e31819e9169     Document Type: Article

References (48)

1. Adamson, I. (2005). Knowledge management - the next generation of TQM? Total Quality Management & Business Excellence, 16, 987-1000.
2. Alexander, J. A., Hearld, L. R., Jiang, H. J., & Fraser, I. (2007). Increasing the relevance of research to health care managers: Hospital CEO imperatives for improving quality and lowering costs. Health Care Management Review, 32, 150-159.
3. Alexander, J. A., Weiner, B. J., & Griffith, J. (2006). Quality improvement and hospital financial performance. Journal of Organizational Behavior, 27, 1003-1029. (Pubitemid 44598925)
4. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 441-443.
5. Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Academy of Marketing Science Review, 16(1), 74-93.
6. Bass, B. M., & Avolio, B. J. (2000). MLQ multifactor leadership questionnaire: Sampler set technical report, leader form, rater form, and scoring key for the MLQ form 5x-short (2nd ed.). Redwood City, CA: Mind Garden.
7. Becker, T. E. (2005). Potential problems in the statistical control of variables in organizational research: A qualitative analysis with recommendations. Organizational Research Methods, 8, 274-289.
8. Bogner, W. C., & Bansal, P. (2007). Knowledge management as the basis of sustained high performance. Journal of Management Studies, 44, 165-188.
9. Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/Windows: Basic concepts, applications, and programming. Thousand Oaks, CA: Sage Publications.
10. Caldwell, D. F., Chatman, J., O'Reilly, C. A. III, Ormiston, M., & Lapiz, M. (2008). Implementing strategic change in a health care system: The importance of leadership and change readiness. Health Care Management Review, 33, 124-133.
11. Caminiti, S. (2007). Picture the following. Fortune, 156(10), S2-S7.
12. Choo, A. S., Linderman, K. W., & Schroeder, R. G. (2007). Method and context perspectives on learning and knowledge creation in quality management. Journal of Operations Management, 25, 918-931. (Pubitemid 46766660)
13. Darroch, J. (2003). Developing a measure of knowledge management behaviors and practices. Journal of Knowledge Management, 7, 41-54.
14. Darroch, J. (2005). Knowledge management, innovation, and firm performance. Journal of Knowledge Management, 9, 101-115.
15. Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., & Flynn, E. J. (1990). Empirical research methods in operations management. Journal of Operations Management, 9, 250-284.
16. Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The impact of quality management practices on performance and competitive advantage. Decision Sciences, 26, 659-691.
17. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
18. Goldstein, S. M., & Schweikhart, S. B. (2002). Empirical support for the Baldrige award framework in U.S. hospitals. Health Care Management Review, 27, 62-75.
19. Gowen, C. R. III, McFadden, K. L., Hoobler, J. M., & Tallon, W. J. (2006). Exploring the efficacy of healthcare quality practices, employee commitment and employee control. Journal of Operations Management, 24, 765-778.
20. Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17, 109-122.
21. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). Upper Saddle River, NJ: Prentice Hall.
22. Halbesleben, J. R. B., & Rathert, C. (2008). The role of continuous quality improvement and psychological safety in predicting work-arounds. Health Care Management Review, 33, 134-144.
23. Hartman, S. J., Fok, L. Y., Fok, W. M., & Li, J. (2002). Relationships among quality management, IS use, and organizational performance in the health care and non-health care setting. Total Quality Management, 13, 927-943.
24. Hsu, S. H., & Shen, H. P. (2005). Knowledge management and its relationship with TQM. Total Quality Management & Business Excellence, 16, 351-361. (Pubitemid 40688397)
25. Hu, L., & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
26. Khatri, N., Halbesleben, J. R. B., Petroski, G. F., & Meyer, W. (2007). Relationship between management philosophy and clinical outcomes. Health Care Management Review, 32, 128-139. (Pubitemid 46626031)
27. Kline, R. B. (2005). Principles and practice of structural equation modeling (2nd ed.). New York: Guilford Press.
28. Kohn, L. T., Corrigan, J. M., & Donaldson, M. S., (Eds.). (2000). To err is human: Building a safer health system. Washington, DC: National Academy Press.
29. Li, L., & Benton, W. C. (2006). Hospital technology and nurse staffing management decisions. Journal of Operations Management, 24, 676-691. (Pubitemid 44291856)
30. Liu, S. S., & Lin, C. Y. -Y. (2007). Building customer capital through knowledge management processes in the health care context. Health Care Management Review, 32, 92-101.
31. Lukas, C. V., Holmes, S. K., Cohen, A. B., Restuccia, J., Cramer, I. E., Shwartz, M., et al. (2007). Transformational change in health care systems: An organizational model. Health Care Management Review, 32, 309-320. (Pubitemid 350307266)
32. Martínez-Lorente, A. R., Sánchez-Rodríguez, C., & Dewhurst, F. W. (2004). The effect of information technologies on TQM: An initial analysis. International Journal of Production Economics, 89(1), 77-93.
33. McCallion, G., Glass, J. C., Kerr, C. A., & McKillop, D. G. (2000). Investigating productivity change and hospital size: A nonparametric frontier approach. Applied Economics, 32, 161-174. (Pubitemid 30098441)
34. McFadden, K. L., Stock, G. N., & Gowen, C. R. III. (2006). Exploring strategies for reducing hospital errors. Journal of Healthcare Management, 51, 123-135.
35. Menachemi, N., Chukmaitov, A., Saunders, C., & Brooks, R. G. (2008). Hospital quality of care: Does information technology matter? The relationship between information technology adoption and quality of care. Health Care Management Review, 33, 51-59.
36. Meyer, S. M., & Collier, D. A. (2001). An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Journal of Operations Management, 19, 403-425.
37. Mullaney, T. J., & Weintraub, A. (2005). The digital hospital: How info tech saves lives and money at one medical center. Business Week, 3926, 77-84.
38. Nickerson, J. A., & Zenger, T. R. (2004). A knowledge-based theory of the firm - the problem-solving perspective. Organization Science, 15, 617-632. (Pubitemid 40031071)
39. Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory (3rd ed.). New York: McGraw Hill.
40. Orzano, A. J., McInerney, C. R., Tallia, A. F., Scharf, D., & Crabtree, B. F. (2008). Family medicine practice performance and knowledge management. Health Care Management Review, 33, 21-28. (Pubitemid 350307257)
41. Paul, D. L. (2006). Collaborative activities in virtual settings: A knowledge management perspective of telemedicine. Journal of Management Information Systems, 22(4), 143-176.
42. Podsakoff, P. M., MacKenzie, S. B., Lee, J. -Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
43. Robbins, B., & Davidhizar, R. (2007). Transformational leadership in health care today. Health Care Manager, 26, 234-239.
44. Ryan, M. J. (2007). On becoming exceptional: SSM health care's journey to Baldrige and beyond. Milwaukee, WI: ASQ Press.
45. Savič, S. B., Pagon, M., & Robida, A. (2007). Predictors of the level of personal involvement in an organization: A study of Slovene hospitals. Health Care Management Review, 32, 271-283. (Pubitemid 47220583)
46. Thouin, M. F., Hoffman, J. J., & Ford, E. W. (2008). The effect of information technology investment on firm-level performance in the health care industry. Health Care Management Review, 33, 60-68.
47. Weiler, G. (2004). What do CEOs think about quality? Quality Progress, 37(5), 52-56.
48. Xirasagar, S., Samuels, M. E., & Curtin, T. F. (2006). Management training of physician executives, their leadership style, and care management performance: An empirical study. American Journal of Managed Care, 12, 101-108. (Pubitemid 43253737)