Building customer capital through knowledge management processes in the health care context

Health Care Management Review

Volumn 32, Issue 2, 2007, Pages 92-101

  Liu, Sandra S ^a   Lin, Carol Yuh Yun ^b  

^a PURDUE UNIVERSITY   (United States)

^b NATIONAL CHENGCHI UNIVERSITY   (Taiwan)

Author keywords

Customer capital; Health care; Knowledge management; Market based learning; Top management team

Indexed keywords

ARTICLE; BIOTECHNOLOGY; COMMERCIAL PHENOMENA; CONSUMER; FINANCIAL MANAGEMENT; HEALTH CARE INDUSTRY; HEALTH CARE MANAGEMENT; HEALTH CARE ORGANIZATION; HEALTH CARE PERSONNEL; HOSPITAL MANAGEMENT; KNOWLEDGE MANAGEMENT; LEARNING; MARKETING; MEDICAL DECISION MAKING; NURSE ATTITUDE; PATIENT SATISFACTION; PROFESSIONAL KNOWLEDGE; TEAMWORK; UNITED STATES;

COMMUNITY-INSTITUTIONAL RELATIONS; CONSUMER SATISFACTION; ECONOMIC COMPETITION; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HOSPITAL ADMINISTRATION; HUMANS; QUALITATIVE RESEARCH; TAIWAN;

EID: 34247203226     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.HMR.0000267786.94437.57     Document Type: Article

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