Customer behavioral legitimacy in retail returns episodes: Effects on retail salesperson role conflict

Journal of Marketing Theory and Practice

Volumn 17, Issue 3, 2009, Pages 251-266

  O'Brien, Metthew ^a   Hill, Donna ^a   Autry, Chad ^b  

^a BRADLEY UNIVERSITY   (United States)

^b OKLAHOMA CITY UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67449094835     PISSN: 10696679     EISSN: None     Source Type: Journal    
DOI: 10.2753/MTP1069-6679170304     Document Type: Article

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