Examining the effects of role stress on customer orientation and job performance of retail salespeople

International Journal of Retail and Distribution Management

Volumn 35, Issue 5, 2007, Pages 381-392

  Knight, Dee K ^a   Kim, Hae Jung ^a   Crutsinger, Christy ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Customer orientation; Department stores; Performance levels; Sales force; Stress; United States of America

Indexed keywords

EID: 34249008779     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550710743735     Document Type: Article

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