Say the right thing: Apologies, reputability, and punishment

Journal of Consumer Psychology

Volumn 19, Issue 2, 2009, Pages 225-235

  Wooten, David B ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67349213601     PISSN: 10577408     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jcps.2009.02.017     Document Type: Article

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