Process completeness: Strategies for aligning service systems with customers' service needs

Business Horizons

Volumn 52, Issue 4, 2009, Pages 367-376

  Piccoli, Gabriele ^a   Brohman, M Kathryn ^b   Watson, Richard T ^c   Parasuraman, A ^d  

^a UNIVERSITY OF SASSARI   (Italy)

^b QUEEN S UNIVERSITY   (Canada)

^c UNIVERSITY OF GEORGIA   (United States)

^d UNIVERSITY OF MIAMI   (United States)

Author keywords

Customer service systems; e Services; Information systems; Information technology and customer service; Inter organizational systems

Indexed keywords

EID: 67349182348     PISSN: 00076813     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.bushor.2009.03.001     Document Type: Article

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