Business excellence through a world-class organisational structure: experience from the Baldrige National Quality Program

International Journal of Business Excellence

Volumn 1, Issue 1-2, 2008, Pages 175-192

  Cauchick Miguel, Paulo A ^a  

^a UNIVERSITY OF SÃO PAULO   (Brazil)

Author keywords

best practices; Malcolm Baldrige National Quality Award; MBNQA; quality management

Indexed keywords

EID: 66149185130     PISSN: 17560047     EISSN: 17560055     Source Type: Journal    
DOI: 10.1504/IJBEX.2008.017573     Document Type: Article

References (27)

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21. Ruben, B.D., Russ, T., Smulowitz, S.M. and Connaugton, S.L. (2007) ‘Evaluating the impact of organizational self-assessment in higher education; the Malcolm Baldrige Excellence in Higher Education Framework’, Leadership & Organization Development Journal, Vol. 28, No. 3, pp.230–250.
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24. NIST (2007a) Criteria for Performance Excellence, Baldrige National Quality Program, National Institute of Standards and Technology, Gaithersburg, MD, USA, http://baldrige.nist.gov/PDF_files/2007_Business_Nonprofit_Criteria.pdf.
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27. The award is named for Malcolm Baldrige, who served as Secretary of Commerce from 1981 until his tragic death in a rodeo accident in 1987.