Comparison between DP and MBNQA: Convergence and divergence over time

TQM Magazine

Volumn 19, Issue 3, 2007, Pages 245-258

  Kumar, Madhu Ranjan ^a  

^a Indian Railways   (India)

Author keywords

Baldrige Award; Deming Prize; Performance criteria; Quality awards

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; PHILOSOPHICAL ASPECTS;

BALDRIGE AWARD; DEMING PRIZE; PERFORMANCE CRITERIA; QUALITY AWARDS;

TOTAL QUALITY MANAGEMENT;

EID: 34247329450     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780710745667     Document Type: Article

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