Organizational citizenship behavior and reputation: Mediators in the relationships between accountability and job performance and satisfaction

Journal of Leadership and Organizational Studies

Volumn 15, Issue 4, 2009, Pages 381-392

  Hall, Angela T ^a   Zinko, Robert ^b   Perryman, Alexa ^c   Ferris, Gerald ^d  

^a UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

^b EAST CAROLINA UNIVERSITY   (United States)

^c TEXAS CHRISTIAN UNIVERSITY   (United States)

^d FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Accountability; Job performance; Organizational citizenship; Reputation; Satisfaction

Indexed keywords

EID: 65449138306     PISSN: 15480518     EISSN: 19397089     Source Type: Journal    
DOI: 10.1177/1548051809331504     Document Type: Article

References (72)

1. Allen, T., & Rush, M. (1998). The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment. Journal of Applied Psychology, 83, 247-260.
2. Anderson, J.C., & Gerbing, D.W. (1998). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
3. Aryee, S., Srinivas, E.S., & Tan, H.H. (2005). Rhythms of life: Antecedents and outcomes of work-family balance in employed parents. Journal of Applied Psychology, 90, 132-146.
4. Baron, R.M., & Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
5. Baumeister, R.F., & Leary, M.R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117, 497-529.
6. Bentler, P.M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107, 238-246.
7. Bolino, M. (1999). Citizenship and impression management: Good soldiers or good actors. Academy of Management Review. 24, 82-98.
8. Bolino, M.C., Turnley, W.H., & Bloodgood, J.M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27, 505-522.
9. Borman, W.C., & Motowidlo, S.J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco: Jossey-Bass.
10. Brayfield, A.H., & Rothe, H.F. (1951). An index of job satisfaction. Journal of Applied Psychology, 61, 41-47.
11. Brehm, J.W. (1966). A theory of psychological reactance. New York: Academic Press.
12. Brief, A., & Motowidlo, S. (1986). Prosocial organizational behaviors. Academy of Management Review, 11, 710-725.
13. Cardy, R., & Dobbins, G. (1986). Affect and appraisal accuracy: Liking as an integral dimension in evaluating performance. Journal of Applied Psychology, 71, 672-678.
14. Carnevale, P. (1985). Accountability of group representatives and intergroup relations. In E. Lawler (Ed.), Advances in group processes (Vol. 2, pp. 227-248). Greenwich, CT: JAI Press.
15. de Cremer, D., & Tyler, T.R. (2005). Managing group behavior: The interplay between procedural fairness, sense of self and cooperation. In M. Zanna (Ed.), Advances in experimental social psychology (Vol. 37, pp. 151-218). New York: Elsevier.
16. Emler, N. (1984). Differential involvement in delinquency: Toward an interpretation in terms of reputation management. Progress in Experimental Personality Research, 13, 173-239.
17. Emler, N., & Hopkins, N. (1990). Reputation, social identity and the self. In D. Abrams & M. A. Hogg (Eds.), Social identity theory: Constructive and critical advances (pp. 113-130). New York: Springer-Verlag.
18. Fandt, P.M., & Ferris, G.R. (1990). The management of information and impression: When employees behave opportunistically. Organizational Behavior and Human Decision Processes, 45, 140-158.
19. Ferris, G., Bhawuk, D., Fedor, D., & Judge, T. (1995). Organizational politics and citizenship: Attributions of intentionality and construct definition. In M. Martinko (Ed.), Attribution theory: An organizational perspective (pp. 231-252). Delray Beach: St. Lucie Press.
20. Ferris, G.R., Blass, R., Douglas, C., Kolodinsky, R.W., & Treadway, D.C. (2003). Personal reputation in organizations. In J. Greenberg (Ed.), Organizational behavior: The state of the science (2 nd ed., pp. 211-246). Mahwah, NJ: Lawrence Erlbaum.
21. Ferris, G., Dulebohn, J., Frink, D., George-Falvy, J., Mitchell, T., & Mathews, L. (1997). Job and organizational characteristics, accountability, and employee influence. Journal of Managerial Issues, 9, 163-175.
22. Ferris, G.R., & Judge, T.A. (1991). Personnel/human resources management: A political influence perspective. Journal of Management, 17, 447-488.
23. Ferris, G.R., Mitchell, T.R., Canavan, P.J., Frink, D.D., & Hopper, H. (1995). Accountability in human resource systems. In G. R. Ferris, S. D. Rosen, & D. T. Barnum (Eds.), Handbook of human resource management (pp. 175-196). Oxford, UK:
24. Frink, D.D., Hall, A.T., Perryman, A.A., Ranft, A.L., Hochwarter, W.A., Ferris, G.R., et al. (2008). A meso-level theory of accountability in organizations. In J. J. Martocchio (Ed.), Research in personnel and human resources management (Vol. 27, pp. 177-245). Bingley, UK: Emerald.
25. Frink, D.D., & Klimoski, R.J. (1998). Toward a theory of accountability in organizations and human resource management. In G. R. Ferris (Ed.), Research in personnel and human resource management (pp. 1-51). Stamford, CT: JAI Press.
26. Frink, D.D., & Klimoski, R.J. (2004). Advancing accountability theory and practice: Introduction to the Human Resource Management Review special edition. Human Resource Management Review, 14, 1-17.
27. Frink, D., Klimoski, R., Hopper, H., Mitchell, T., Mero, N., & Motowidlo, S. (1995). Dramatus personae in organizations: Two faces of accountability effects. Symposium presented at the 55th annual national meeting of the Academy of Management, Vancouver, British Columbia, Canada.
28. Gioia, D.A., & Sims, H.P. (1983). Perceptions of managerial power as a consequence of managerial behavior and reputation. Journal of Management, 9, 7-26.
29. Greenberg, J. (1990). Looking fair vs. being fair: Managing impressions of organizational justice. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 12, pp. 111-157). Greenwich, CT: JAI Press.
30. Hall, A.T., Blass, F.R., Ferris, G.R., & Massengale, R. (2004). Leader reputation and accountability: Implications for dysfunctional leader behavior. Leadership Quarterly, 15, 515-536.
31. Hall, A.T., Bowen, M.G., Ferris, G.R., Fitzgibbons, D.E., & Royle, M.T. (2007). The accountability lens: A new way to view management issues. Business Horizons, 50, 405-413.
32. Hall, A.T., Frink, D.D., Ferris, G.R., Hochwarter, W.A., Kacmar, C.J., & Bowen, M.G. (2003). Accountability in human resources management. In C. A. Schriesheim & L. Neider (Eds.), New directions in human resource management (pp. 29-63). Greenwich, CT: Information Age.
33. Hall, A.T., Royle, M.T., Brymer, R.A., Perrewé, P.L., Ferris, G.R., & Hochwarter, W.A. (2006). Relationship between felt accountability as a stressor and strain reactions: The neutralizing role of autonomy across two studies. Journal of Occupational Health Psychology, 11, 87-99.
34. Hochwarter, W.A., Ferris, G.R., Gavin, M.B., Perrewé, P.L., Hall, A.T., & Frink, D.D. (2007). Political skill as neutralizer of felt accountability-job tension effects on job performance ratings: A longitudinal investigation. Organizational Behavior and Human Decision Processes, 102, 226-239.
35. Hochwarter, W.A., Ferris, G.R., Zinko, R., Arnell, B., & James, M. (2007). Reputation as a moderator of political behavior-work outcomes relationships: A two-study investigation with convergent results. Journal of Applied Psychology, 92, 567-576.
36. Hochwarter, W.A., Kacmar, C., & Ferris, G.R. (2003, April). Accountability at work: An examination of antecedents and consequences. Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, Orlando, FL.
37. Hollander, E. (1958). Conformity, status, and idiosyncrasy credit. Psychological Review, 65, 117-127.
38. Hu, L., & Bentler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives, Structural Equation Modeling, 6, 1-55.
39. Johnson, D., Erez, A., Kiker, D., & Motowidlo, S. (2002). Liking and attributions of motives as mediators of the relationships between individuals' reputations, helpful behaviors, and raters' reward decisions. Journal of Applied Psychology, 87, 808-815.
40. Judge, T.A., Locke, E.A., Durham, C.C., & Kluger, A.N. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations. Journal of Applied Psychology, 83, 17-34.
41. Katz, D., & Kahn, R. (1978). The social psychology of organizations (2nd ed.). New York: John Wiley.
42. Koys, D. (2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54, 101-114.
43. Lerner, J.S., & Tetlock, P.E. (1999). Accounting for the effects of accountability. Psychological Bulletin, 125, 255-275.
44. Lewin, K. (1936). Principles of topical psychology. New York: McGraw-Hill.
45. Liu, Y., Ferris, G.R., Zinko, R., Perrewé, P.L., Weitz, B., & Xu, J. (2007). Dispositional antecedents and outcomes of political skill in organizations: A four-study investigation with convergence. Journal of Vocational Behavior, 71, 146-165.
46. Mitchell, T.R., Hopper, H., Daniels, D., George-Falvy, J., & Ferris, G.R. (1998). Power, accountability, and inappropriate actions. Applied Psychology: An International Review, 47, 497-517.
47. Motowidlo, S., & Van Scotter, J. (1994). Evidence that task performance should be distinguished from extrarole performance. Journal of Applied Psychology, 79, 475 - 480.
48. Organ, D. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
49. Organ, D., Podsakoff, P., & MacKenzie, S.B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage.
50. Organ, D., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behaviors. Personnel Psychology, 48, 775-802.
51. Orr, J., Sackett, P., & Mercer, M. (1989). The role of prescribed and nonprescribed behaviors in estimating the dollar value of performance. Journal of Applied Psychology, 74, 34-40.
52. Pfeffer, J. (1992). Managing with power: Politics and influence in organizations. Boston: Harvard Business School Press.
53. Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H., & Fetter, R. (1990). Transformational leadership behaviors and their effects on followers' trust in leader, satisfaction and organizational citizenship behaviors. Leadership Quarterly, 1, 107-142.
54. Ranft, A.L., Ferris, G.R., & Perryman, A.A. (2007). Dealing with celebrity and accountability in the top job. Human Resource Management, 46, 671-682.
55. Rioux, S.M., & Penner, L.A. (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86, 1306-1322.
56. Roethlisberger, F., & Dickson, W. (1939). Management and the worker. Cambridge, UK: Cambridge University Press.
57. Royle, M.T., Hall, A.T., Hochwarter, W.A., Perrewé, P.L., & Ferris, G.R. (2005). The interactive effects of accountability and job self-efficacy on organizational citizenship behavior and political behavior. Organizational Analysis, 13, 53-72.
58. Tetlock, P. (1985). Accountability: The neglected social context of judgment and choice. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (Vol. 7, pp. 297 - 332). Greenwich, CT: JAI Press.
59. Tetlock, P. (1992). The impact of accountability on judgment and choice. Toward a social contingency model. In M. Zanna (Ed.), Advances in experimental social psychology (pp. 331-377). New York: Academic Press.
60. Tinsley, C., O'Connor, K., & Sullivan, B. (2002). Tough guys finish last: The perils of a distributive reputation. Organizational Behavior and Human Decision Processes, 88, 621-642.
61. Tsui, A.S. (1984). A role set analysis of managerial reputation. Organizational Behavior and Human Performance, 34, 64-96.
62. Tsui, A.S. (1994). Reputational effectiveness: Toward a mutual responsiveness framework. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 16, pp. 257 - 307). Greenwich, CT: JAI Press.
63. Tsui, A.S., Pearce, J.L., Porter, L.W., & Tripoli, A.M. (1997). Alternative approaches to the employee-organization relationship. Academy of Management Journal, 40, 1089-1121.
64. Tucker, H.R., & Lewis, C. (1973). A reliability coefficient for maximum likelihood factor analyses. Psychometricka, 38, 1-10.
65. Tyler, T.R. (2001). Why do people rely on others? In K. S. Cook (Ed.), Trust in society (pp. 285 - 306). New York: Russell Sage.
66. Tyler, T.R. & Smith, H.J. (1998). Social justice and social movements. In D. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), Handbook of social psychology (pp. 595 - 631). New York: McGraw-Hill.
67. Van Dyne, L., Cummings, L., & McLean-Parks, J. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity (a bridge over muddied waters). In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (Vol. 17, pp. 215-285). Greenwich, CT: JAI Press.
68. Van Dyne, L., Graham, J.W., & Dienesch, R.M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37, 765-802.
69. Wedekind, C., & Braithwaite, V. (2002). The long-term benefits of human generosity in indirect reciprocity. Current Biology, 12, 1012-1015.
70. Zajac, E.J., & Westphal, J.D. (1995). Accounting for explanations of CEO compensation: Substance and symbolism. Administrative Science Quarterly, 40, 283-308.
71. Zellars, K.L., & Tepper, B.J. (2003). Beyond social exchange: New directions for organizational citizenship behavior theory and research. In J. J. Martocchio & G. R. Ferris (Eds.), Research in personnel and human resources management (Vol. 22, pp. 395-424). Oxford, UK: JAI Press/Elsevier Science.
72. Zinko, R., Ferris, G.R., Blass, F.R., & Laird, M.D. (2007). Toward a theory of reputation in organizations. In J. J. Martocchio (Ed.), Research in personnel and human resources management (Vol. 26, pp. 169-209). Oxford, UK: JAI Press/Elsevier Science.