The effects of interactional fairness on satisfaction and behavioral intentions: Mature versus non-mature customers

International Journal of Hospitality Management

Volumn 28, Issue 3, 2009, Pages 397-405

  Namkung, Young ^a  

^a Kyung Hee University   (South Korea)

^b Shawn)   (United States)

Author keywords

Behavioral intention; Interactional fairness; Mature market; Restaurant; Satisfaction; Service fairness

Indexed keywords

EID: 64049100359     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2008.11.001     Document Type: Article

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