The effects of the availability of waiting-time information on a balking queue

European Journal of Operational Research

Volumn 198, Issue 1, 2009, Pages 199-209

  Guo, Pengfei ^a   Zipkin, Paul ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b DUKE UNIVERSITY   (United States)

Author keywords

Delay information; Equilibrium analysis; Impatient customers; Queueing; State dependent arrivals

Indexed keywords

POISSON DISTRIBUTION; QUEUEING THEORY; SALES;

DELAY INFORMATION; EQUILIBRIUM ANALYSIS; IMPATIENT CUSTOMERS; QUEUEING; STATE-DEPENDENT ARRIVALS;

CUSTOMER SATISFACTION;

EID: 62549156692     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2008.07.035     Document Type: Article

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