The effects of information on a queue with balking and phase-type service times

Naval Research Logistics

Volumn 55, Issue 5, 2008, Pages 406-411

  Guo, Pengfei ^a   Zipkin, Paul ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b DUKE UNIVERSITY   (United States)

Author keywords

Balking queue; Delay information; Impatient customers; PH 1 queue

Indexed keywords

BALKING QUEUE; DELAY INFORMATION; IMPATIENT CUSTOMERS; NUMERICA L RESULTS; PH/1 QUEUE; SERVICE TIMES; SYSTEM'S PERFORMANCE; TIME VARIABILITY;

CUSTOMER SATISFACTION;

EID: 49149103109     PISSN: 0894069X     EISSN: 15206750     Source Type: Journal    
DOI: 10.1002/nav.20291     Document Type: Article

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