메뉴 건너뛰기




Volumn 27, Issue 2, 2009, Pages 150-166

Redemption behavior for credit card reward programs in China

Author keywords

China; Credit cards; Customer loyalty; Loyalty schemes

Indexed keywords


EID: 59349098624     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320910935625     Document Type: Article
Times cited : (18)

References (43)
  • 2
    • 23044520418 scopus 로고    scopus 로고
    • Implications of loyalty program membership and service experiences for customer retention and value
    • Bolton, R.N., Kannan, P.K., Bramlett, M.D. Implications of loyalty program membership and service experiences for customer retention and value Journal of the Academy of Marketing Science 28 1 2000 95-108
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 95-108
    • Bolton, R.N.1    Kannan, P.K.2    Bramlett, M.D.3
  • 7
    • 84947098054 scopus 로고    scopus 로고
    • "Credit card rewards - redeeming in thin air!", available at: http://diamondinfoanalytics.com/blog1/2007/03/12/credit-card-rewards-redeeming- in-thin-air/(accessed March 12, 2007)
    • Diamond Consultants 2007 "Credit card rewards - redeeming in thin air!", available at: http://diamondinfoanalytics.com/blog1/2007/03/12/ credit-card-rewards-redeeming-in-thin-air/(accessed March 12, 2007)
    • (2007)
    • Consultants, D.1
  • 8
    • 0001809402 scopus 로고    scopus 로고
    • Do customer loyalty programs really work?
    • Dowling, G.R., Uncles, M. Do customer loyalty programs really work? Sloan Management Review Summer 1997 71-82
    • (1997) Sloan Management Review , Issue.SUMMER , pp. 71-82
    • Dowling, G.R.1    Uncles, M.2
  • 9
    • 0000585102 scopus 로고    scopus 로고
    • Exploiting the installed base using cross-merchandising and category destination programs
    • Drèze, X., Hoch, S.J. Exploiting the installed base using cross-merchandising and category destination programs International Journal of Research in Marketing 15 5 1998 459-71
    • (1998) International Journal of Research in Marketing , vol.15 , Issue.5 , pp. 459-471
    • Drèze, X.1    Hoch, S.J.2
  • 10
    • 59349116358 scopus 로고    scopus 로고
    • Wealth management: The search for alternatives gathers pace
    • Dwyer, P. Wealth management: the search for alternatives gathers pace Business Week April 2004 15
    • (2004) Business Week , Issue.APRIL , pp. 15
    • Dwyer, P.1
  • 11
    • 59349112273 scopus 로고    scopus 로고
    • accessed March 12, 2008
    • Emloh, D., Wang, Y. 2005 "Competing for China's credit card market", available at: www.mckinseyquarterly.com/Financial-Services/ Personal-Financial-Services/Competing-for-Chinas-credit-card-market-1713 (accessed March 12, 2008)
    • (2005) Competing for China's Credit Card Market
    • Emloh, D.1    Wang, Y.2
  • 12
    • 59349086224 scopus 로고    scopus 로고
    • accessed October 27, 2008
    • Euromonitor International 2008 "Financial cards in South Korea", available at: www.euromonitor.com/Financial-Cards-in-South-Korea (accessed October 27, 2008)
    • (2008) Financial cards in South Korea
  • 13
    • 33748687974 scopus 로고    scopus 로고
    • The value of China's emerging middle class
    • (special edition: Serving the new Chinese consumer)
    • Farrell, D., Gersch, U.A., Stephenson, E. The value of China's emerging middle class The McKinsey Quarterly 2006 60-9 (special edition: Serving the new Chinese consumer)
    • (2006) The McKinsey Quarterly , pp. 60-69
    • Farrell, D.1    Gersch, U.A.2    Stephenson, E.3
  • 14
    • 0001276941 scopus 로고
    • Defensive marketing strategy by customer complaint management
    • Fornell, C., Wernerfelt, B. Defensive marketing strategy by customer complaint management Journal of Marketing Research 24 November 1987 337-46
    • (1987) Journal of Marketing Research , vol.24 , Issue.NOVEMBER , pp. 337-346
    • Fornell, C.1    Wernerfelt, B.2
  • 15
    • 0343131315 scopus 로고    scopus 로고
    • Customer retention begins with the basics
    • Geller, L. Customer retention begins with the basics Direct Marketing 60 5 1997 58-62
    • (1997) Direct Marketing , vol.60 , Issue.5 , pp. 58-62
    • Geller, L.1
  • 17
    • 84993090025 scopus 로고    scopus 로고
    • Role of supplementary services in the purchase of credit card services in India
    • Goyal, A. Role of supplementary services in the purchase of credit card services in India Asia Pacific Journal of Marketing and Logistics 16 4 2004 36-51
    • (2004) Asia Pacific Journal of Marketing and Logistics , vol.16 , Issue.4 , pp. 36-51
    • Goyal, A.1
  • 18
    • 84947098055 scopus 로고    scopus 로고
    • "HSBC survey unveils Chinese modern female leads consumption among middle-level consumers in China", available at: www.banking.hsbc.com.cn/cn/ sc/aboutus/press/content/07dec2007a.htm (accessed December 7, 2007)
    • HSBC 2007 "HSBC survey unveils Chinese modern female leads consumption among middle-level consumers in China", available at: www.banking.hsbc.com.cn/cn/sc/aboutus/press/content/07dec2007a.htm (accessed December 7, 2007)
    • (2007)
    • Hsbc1
  • 19
    • 23744485775 scopus 로고    scopus 로고
    • How are we searching the world wide web? A comparison of nine search engine transaction logs
    • Jansen, B.J., Spink, A. How are we searching the world wide web? A comparison of nine search engine transaction logs Information Processing & Management 42 1 2006 248-63
    • (2006) Information Processing & Management , vol.42 , Issue.1 , pp. 248-263
    • Jansen, B.J.1    Spink, A.2
  • 20
    • 33646205022 scopus 로고    scopus 로고
    • Do reward programs build loyalty for services? the moderating effect of satisfaction on type and timing of rewards
    • Keh, H.T., Lee, Y.H. Do reward programs build loyalty for services? The moderating effect of satisfaction on type and timing of rewards Journal of Retailing 82 2 2006 127-36
    • (2006) Journal of Retailing , vol.82 , Issue.2 , pp. 127-136
    • Keh, H.T.1    Lee, Y.H.2
  • 21
    • 4344714021 scopus 로고    scopus 로고
    • The influence of loyalty programs and short-term promotions on customer retention
    • Lewis, M. The influence of loyalty programs and short-term promotions on customer retention Journal of Marketing Research 41 3 2004 281-92
    • (2004) Journal of Marketing Research , vol.41 , Issue.3 , pp. 281-292
    • Lewis, M.1
  • 22
    • 34047253774 scopus 로고    scopus 로고
    • The theoretical underpinnings of the influence of customer reward programs on customer retention: A framework and propositions for future research
    • Li, C., Zhao, P., Ma, J. The theoretical underpinnings of the influence of customer reward programs on customer retention: a framework and propositions for future research Research and Practical Issues of Enterprise Information Systems 205 2007 615-21
    • (2007) Research and Practical Issues of Enterprise Information Systems , vol.205 , pp. 615-621
    • Li, C.1    Zhao, P.2    Ma, J.3
  • 23
    • 36049005291 scopus 로고    scopus 로고
    • The long-term impact of loyalty programs on consumer purchase behavior and loyalty
    • Liu, Y. The long-term impact of loyalty programs on consumer purchase behavior and loyalty Journal of Marketing 71 4 2007 19-35
    • (2007) Journal of Marketing , vol.71 , Issue.4 , pp. 19-35
    • Liu, Y.1
  • 24
    • 84947098056 scopus 로고    scopus 로고
    • "A study on the relationship between credit card bonus exchange web site design and users' satisfaction", available at: www.im.usc.edu.tw/ chianson/m1/%A4p%AEL∼ %BA%F4%AF%B8%B3%5D%ADp%BBP%A8%CF%A5%CE%AA%CC%BA%A1%B7N%AB%D7.doc (accessed May 14, 2007) (in Chinese)
    • Lou, J.C. 2006 "A study on the relationship between credit card bonus exchange web site design and users' satisfaction", available at: www.im.usc.edu.tw/chianson/m1/%A4p%AEL∼ %BA%F4%AF%B8%B3%5D%ADp%BBP%A8%CF%A5%CE%AA%CC%BA%A1%B7N%AB%D7.doc (accessed May 14, 2007) (in Chinese)
    • (2006)
    • Lou, J.C.1
  • 26
    • 59349097523 scopus 로고    scopus 로고
    • Creating loyal customers, flash foods and superstop take loyalty programs to the next level
    • Mastroberte, T. Creating loyal customers, flash foods and superstop take loyalty programs to the next level Convenience Store News 41 5 2005 2-5
    • (2005) Convenience Store News , vol.41 , Issue.5 , pp. 2-5
    • Mastroberte, T.1
  • 27
    • 84947067423 scopus 로고    scopus 로고
    • accessed October 28, 2008
    • National Bureau of Statistics of China 2008 "Report of 30 years of reform and open: great reform, open, and development", available at: www.stats.gov.cn/was40/gjtjj-detail.jsp?searchword= %C8%CB%BE%F9%B9%FA%C3%F1%D7%DC%CA%D5%C8%EB&channelid=6697&record=1 (accessed October 28, 2008)
    • (2008) Report of 30 Years of Reform and Open: Great Reform, Open, and Development
  • 29
    • 84947098057 scopus 로고    scopus 로고
    • "Frontline, secret history of the credit card", available at: www.pbs.org/wgbh/pages/frontline/shows/credit/etc/synopsis.html (accessed November 2008)
    • Public Broadcasting Service 2004 "Frontline, secret history of the credit card", available at: www.pbs.org/wgbh/pages/frontline/shows/credit/ etc/synopsis.html (accessed November 2008)
    • (2004)
    • Broadcasting Service, P.1
  • 30
    • 59349115486 scopus 로고    scopus 로고
    • How to be a card shark
    • Quinn, J.B. How to be a card shark Newsweek 145 11 2005 45
    • (2005) Newsweek , vol.145 , Issue.11 , pp. 45
    • Quinn, J.B.1
  • 32
    • 0003130844 scopus 로고
    • Behavioral learning theory: Its relevance to marketing and promotion
    • Rothschild, M.L., Gaidis, W.C. Behavioral learning theory: its relevance to marketing and promotion Journal of Marketing 45 2 1981 70-8
    • (1981) Journal of Marketing , vol.45 , Issue.2 , pp. 70-78
    • Rothschild, M.L.1    Gaidis, W.C.2
  • 34
    • 0031537204 scopus 로고    scopus 로고
    • Loyalty programs and their impact on repeat-purchase loyalty patterns
    • Sharp, B., Sharp, A. Loyalty programs and their impact on repeat-purchase loyalty patterns International Journal of Research in Marketing 14 5 1997 473-86
    • (1997) International Journal of Research in Marketing , vol.14 , Issue.5 , pp. 473-486
    • Sharp, B.1    Sharp, A.2
  • 35
    • 84947098058 scopus 로고    scopus 로고
    • "Experiential rewards let credit cardholders live out dreams", available at: www.creditcards.com/experiential-credit-card-rewards.php (accessed March 9, 2008)
    • Simon, J. 2007 "Experiential rewards let credit cardholders live out dreams", available at: www.creditcards.com/experiential-credit-card- rewards.php (accessed March 9, 2008)
    • (2007)
    • Simon, J.1
  • 37
    • 84947098059 scopus 로고    scopus 로고
    • "Market structure in the network age", available at: http://mitpress.mit.edu/books/BRYUH/06.varian.pdf (accessed May 31, 2005)
    • Varien, H.R. 1999 "Market structure in the network age", available at: http://mitpress.mit.edu/books/BRYUH/06.varian.pdf (accessed May 31, 2005)
    • (1999)
    • Varien, H.R.1
  • 38
    • 33751008462 scopus 로고    scopus 로고
    • Developing a cost-effective brand loyalty program
    • Wansink, B. Developing a cost-effective brand loyalty program Journal of Advertising Research 43 3 2003 301-9
    • (2003) Journal of Advertising Research , vol.43 , Issue.3 , pp. 301-309
    • Wansink, B.1
  • 39
    • 34249750456 scopus 로고    scopus 로고
    • The adoption and usage of credit cards by urban-affluent consumers in China
    • Worthington, S., Stewart, D., Lu, X. The adoption and usage of credit cards by urban-affluent consumers in China International Journal of Bank Marketing 25 4 2007 238-52
    • (2007) International Journal of Bank Marketing , vol.25 , Issue.4 , pp. 238-252
    • Worthington, S.1    Stewart, D.2    Lu, X.3
  • 40
    • 59349119630 scopus 로고    scopus 로고
    • Empirical research on contributing factors affecting consumers' will of applying for credit cards in China - Take Shenzhen as an example
    • (in Chinese)
    • Wu, P., Zheng, Z. Empirical research on contributing factors affecting consumers' will of applying for credit cards in China - take Shenzhen as an example Journal of Marketing Science 2 1 2006 95-114 (in Chinese)
    • (2006) Journal of Marketing Science , vol.2 , Issue.1 , pp. 95-114
    • Wu, P.1    Zheng, Z.2
  • 41
    • 84970748468 scopus 로고
    • Content validity and reliability of single items or questionnaires
    • Aiken, L.R. Content validity and reliability of single items or questionnaires Educational and Psychological Measurement 40 4 1980 955-9
    • (1980) Educational and Psychological Measurement , vol.40 , Issue.4 , pp. 955-959
    • Aiken, L.R.1
  • 42
    • 84947098060 scopus 로고    scopus 로고
    • "Composition of macro geographical (continental) regions, geographical sub-regions, and selected economic and other groupings", available at: http://unstats.un.org/unsd/methods/m49/m49regin.htm#developed (accessed March 10, 2008)
    • United Nations 2008 "Composition of macro geographical (continental) regions, geographical sub-regions, and selected economic and other groupings", available at: http://unstats.un.org/unsd/methods/m49/m49regin. htm#developed (accessed March 10, 2008)
    • (2008)
    • Nations, U.1
  • 43
    • 84947098061 scopus 로고    scopus 로고
    • "World Bank list of economies", available at: http://siteresources.worldbank.org/DATASTATISTICS/Resources/CLASS.XLS (accessed July 30, 2007)
    • World Bank 2007 "World Bank list of economies", available at: http://siteresources.worldbank.org/DATASTATISTICS/Resources/CLASS.XLS (accessed July 30, 2007)
    • (2007)
    • Bank, W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.