메뉴 건너뛰기




Volumn 25, Issue 2, 2009, Pages 421-428

The effects of organizational citizenship behaviors on ERP system success

Author keywords

Enterprise resource planning; ERP; Information technology innovation; IT; OCB; Organizational citizenship behavior

Indexed keywords

INFORMATION TECHNOLOGY; INNOVATION; RESOURCE ALLOCATION;

EID: 59049088110     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2008.10.004     Document Type: Article
Times cited : (52)

References (39)
  • 1
    • 0001462036 scopus 로고
    • A model of creativity and innovation in organizations
    • Staw B.M., and Cummings L.L. (Eds), JIA Press, Greenwich, CT
    • Amabile T.M. A model of creativity and innovation in organizations. In: Staw B.M., and Cummings L.L. (Eds). Research in Organization Behavior Vol. 10 (1988), JIA Press, Greenwich, CT 123-167
    • (1988) Research in Organization Behavior , vol.10 , pp. 123-167
    • Amabile, T.M.1
  • 3
    • 0036347120 scopus 로고    scopus 로고
    • The employee-organization relationship, organizational citizenship behaviors, and superior service quality
    • Bell S.J., and Menguc B. The employee-organization relationship, organizational citizenship behaviors, and superior service quality. Journal of Retailing 78 2 (2002) 131-146
    • (2002) Journal of Retailing , vol.78 , Issue.2 , pp. 131-146
    • Bell, S.J.1    Menguc, B.2
  • 4
    • 0030906421 scopus 로고    scopus 로고
    • Organizational citizenship behavior among hospital employees: A multidimensional analysis involving job satisfaction and organizational commitment
    • Bolon D.S. Organizational citizenship behavior among hospital employees: A multidimensional analysis involving job satisfaction and organizational commitment. Hospital Health Services Administration 42 2 (1997) 221-242
    • (1997) Hospital Health Services Administration , vol.42 , Issue.2 , pp. 221-242
    • Bolon, D.S.1
  • 5
    • 0010562152 scopus 로고    scopus 로고
    • Organizational citizenship behavior and contextual performance
    • Borman W.C., and Motowidlo S.J. Organizational citizenship behavior and contextual performance. Human Performance 10 2 (1997) 67-70
    • (1997) Human Performance , vol.10 , Issue.2 , pp. 67-70
    • Borman, W.C.1    Motowidlo, S.J.2
  • 8
    • 84901055050 scopus 로고    scopus 로고
    • Partial least squares for researchers: An overview and presentation of recent advances using the PLS approach
    • Chin W.W. Partial least squares for researchers: An overview and presentation of recent advances using the PLS approach. Proceedings of 21st International Conference on Information Systems (2000) 741-742
    • (2000) Proceedings of 21st International Conference on Information Systems , pp. 741-742
    • Chin, W.W.1
  • 9
    • 59049095820 scopus 로고    scopus 로고
    • A proposed model of the effects of organizational citizenship behavior on sustained information technology innovations
    • Ching R.K.H., and Niehoff N. A proposed model of the effects of organizational citizenship behavior on sustained information technology innovations. Proceedings of the 9th America Conference on Information Systems (2003) 1677-1682
    • (2003) Proceedings of the 9th America Conference on Information Systems , pp. 1677-1682
    • Ching, R.K.H.1    Niehoff, N.2
  • 10
    • 72249114849 scopus 로고
    • Information system success: The quest for the dependent variable
    • DeLone W.H., and McLean E.R. Information system success: The quest for the dependent variable. Information Systems Research 3 1 (1992) 60-95
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.H.1    McLean, E.R.2
  • 11
    • 0000967577 scopus 로고
    • A dual-core model of organizational innovation
    • Draft R.L. A dual-core model of organizational innovation. Academy of Management Journal 21 2 (1978) 193-210
    • (1978) Academy of Management Journal , vol.21 , Issue.2 , pp. 193-210
    • Draft, R.L.1
  • 12
    • 0031287461 scopus 로고    scopus 로고
    • Impetus for Action: A cultural analysis of justice and organizational citizenship behavior in Chinese society
    • Farh J.L., Earley P.C., and Lin S.C. Impetus for Action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly 42 3 (1997) 421-444
    • (1997) Administrative Science Quarterly , vol.42 , Issue.3 , pp. 421-444
    • Farh, J.L.1    Earley, P.C.2    Lin, S.C.3
  • 13
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 1 (1981) 39-50
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 15
    • 29444460597 scopus 로고    scopus 로고
    • A practical guide to factorial validity using PLS-graph: Tutorial and annotated example
    • Gefen D., and Straub D. A practical guide to factorial validity using PLS-graph: Tutorial and annotated example. Communications of the AIS 16 5 (2005) 91-109
    • (2005) Communications of the AIS , vol.16 , Issue.5 , pp. 91-109
    • Gefen, D.1    Straub, D.2
  • 16
    • 0026920683 scopus 로고
    • Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship
    • George J.M., and Brief A.P. Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin 112 2 (1992) 310-329
    • (1992) Psychological Bulletin , vol.112 , Issue.2 , pp. 310-329
    • George, J.M.1    Brief, A.P.2
  • 18
    • 59049085938 scopus 로고    scopus 로고
    • Graham, J.W. (1989). Organizational citizenship behavior: Construct redefinition operationalization, and validation. Unpublished Working Paper, Loyola University of Chicago, Chicago, IL.
    • Graham, J.W. (1989). Organizational citizenship behavior: Construct redefinition operationalization, and validation. Unpublished Working Paper, Loyola University of Chicago, Chicago, IL.
  • 21
    • 0001286690 scopus 로고
    • Contextual predictors of organizational citizenship behavior
    • Karambayya R. Contextual predictors of organizational citizenship behavior. Academy of Management Proceedings (1990) 221-225
    • (1990) Academy of Management Proceedings , pp. 221-225
    • Karambayya, R.1
  • 23
    • 0031229623 scopus 로고    scopus 로고
    • An investigation of positive affect, prosocial behaviors and service quality
    • Kelley S.W., and Hoffman D.K. An investigation of positive affect, prosocial behaviors and service quality. Journal of Retailing 73 3 (1997) 407-427
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 407-427
    • Kelley, S.W.1    Hoffman, D.K.2
  • 25
    • 0034339960 scopus 로고    scopus 로고
    • An ERP implementation case study from a knowledge transfer perspective
    • Lee Z., and Lee J. An ERP implementation case study from a knowledge transfer perspective. Journal of Information Technology 15 4 (2004) 281-288
    • (2004) Journal of Information Technology , vol.15 , Issue.4 , pp. 281-288
    • Lee, Z.1    Lee, J.2
  • 26
    • 0002327064 scopus 로고    scopus 로고
    • The enterprise systems experience-from adoption to success
    • Zmud R.W. (Ed), Pinnaflex Educational Resource Inc., Cincinnati, OH
    • Markus M.L., and Tanis C. The enterprise systems experience-from adoption to success. In: Zmud R.W. (Ed). Framing the domains of IT research: glimpsing the future through the past (2000), Pinnaflex Educational Resource Inc., Cincinnati, OH 173-207
    • (2000) Framing the domains of IT research: glimpsing the future through the past , pp. 173-207
    • Markus, M.L.1    Tanis, C.2
  • 28
    • 0031535325 scopus 로고    scopus 로고
    • Organizational citizenship behavior: It's construct clean-up time
    • Organ D.W. Organizational citizenship behavior: It's construct clean-up time. Human Performance 10 2 (1997) 85-97
    • (1997) Human Performance , vol.10 , Issue.2 , pp. 85-97
    • Organ, D.W.1
  • 29
    • 84986042788 scopus 로고
    • A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
    • Organ D.W., and Ryan K. A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology 48 4 (1995) 775-802
    • (1995) Personnel Psychology , vol.48 , Issue.4 , pp. 775-802
    • Organ, D.W.1    Ryan, K.2
  • 30
    • 21344475299 scopus 로고
    • Organizational citizenship behaviors and sales unit effectiveness
    • Podsakoff P.M., and MacKenzie S.B. Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research 31 3 (1994) 351-363
    • (1994) Journal of Marketing Research , vol.31 , Issue.3 , pp. 351-363
    • Podsakoff, P.M.1    MacKenzie, S.B.2
  • 31
    • 0031111088 scopus 로고    scopus 로고
    • Organizational citizenship behavior and the quantity and quality of work group performance
    • Podsakoff P.M., Ahearne M., and MacKenzie S.B. Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology 82 2 (1997) 262-270
    • (1997) Journal of Applied Psychology , vol.82 , Issue.2 , pp. 262-270
    • Podsakoff, P.M.1    Ahearne, M.2    MacKenzie, S.B.3
  • 32
    • 0031514852 scopus 로고    scopus 로고
    • Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research
    • Podsakoff P.M., and MacKenzie S.B. Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance 10 2 (1997) 133-152
    • (1997) Human Performance , vol.10 , Issue.2 , pp. 133-152
    • Podsakoff, P.M.1    MacKenzie, S.B.2
  • 33
    • 0000987727 scopus 로고    scopus 로고
    • Organizational citizenship behaviors a critical review of the theoretical and empirical literature and suggestions for future research
    • Podsakoff P.M., MacKenzie S.B., Paine J.B., and Bachrach D.G. Organizational citizenship behaviors a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management 26 3 (2000) 513-563
    • (2000) Journal of Management , vol.26 , Issue.3 , pp. 513-563
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Paine, J.B.3    Bachrach, D.G.4
  • 35
    • 33746821851 scopus 로고    scopus 로고
    • The effect of computer self-efficacy on enterprise resource planning usage
    • Shih Y.Y. The effect of computer self-efficacy on enterprise resource planning usage. Behavior & Information Technology 25 5 (2006) 407-411
    • (2006) Behavior & Information Technology , vol.25 , Issue.5 , pp. 407-411
    • Shih, Y.Y.1
  • 36
    • 58149367515 scopus 로고
    • Organizational citizenship behavior: Its nature and antecedents
    • Smith C.A., Organ D.W., and Near J.P. Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology 68 (1983) 653-663
    • (1983) Journal of Applied Psychology , vol.68 , pp. 653-663
    • Smith, C.A.1    Organ, D.W.2    Near, J.P.3
  • 37
    • 0034386576 scopus 로고    scopus 로고
    • Understanding extra-role behavior in schools: The relationships between job satisfaction, sense of efficacy, and teachers' extra-role behavior
    • Somech A., and Drach-Zahavy A. Understanding extra-role behavior in schools: The relationships between job satisfaction, sense of efficacy, and teachers' extra-role behavior. Teaching and Teacher Education 16 5/6 (2000) 649-659
    • (2000) Teaching and Teacher Education , vol.16 , Issue.5-6 , pp. 649-659
    • Somech, A.1    Drach-Zahavy, A.2
  • 38
    • 9744222169 scopus 로고
    • Extra-role behaviors: In pursuit of construct and definitional clarity (a bridge over muddied waters)
    • Staw B.M., and Cummings L.L. (Eds), JIA Press, Greenwich, CT
    • Van Dyne L., Cummings L.L., and Parks J.M. Extra-role behaviors: In pursuit of construct and definitional clarity (a bridge over muddied waters). In: Staw B.M., and Cummings L.L. (Eds). Research in Organization Behavior Vol. 17 (1995), JIA Press, Greenwich, CT 215-287
    • (1995) Research in Organization Behavior , vol.17 , pp. 215-287
    • Van Dyne, L.1    Cummings, L.L.2    Parks, J.M.3
  • 39
    • 0038795487 scopus 로고    scopus 로고
    • Organizational citizenship behaviors and service quality as external effectiveness of contact employees
    • Yoon M.H., and Suh J. Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research 56 8 (2003) 597-611
    • (2003) Journal of Business Research , vol.56 , Issue.8 , pp. 597-611
    • Yoon, M.H.1    Suh, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.