Shared work values and team member effectiveness: The mediation of trustfulness and trustworthiness

Human Relations

Volumn 61, Issue 12, 2008, Pages 1713-1742

  Chou, Li Fang ^a   Wang, An Chih ^b   Wang, Ting Yu ^d   Huang, Min Ping ^a   Cheng, Bor Shiuan ^b,c  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^c Department of Humanities and Social Sciences

^d NONE

Author keywords

Interpersonal trust; Shared work values; Team dynamics; Team member effectiveness; Trustfulness; Trustworthiness

Indexed keywords

EID: 57849156636     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726708098083     Document Type: Article

References (96)

1. Ashforth, B. & Mael, F. Social identity theory and the organization. Academy of Management Review, 1989, 14, 20-39.
2. Ashworth, M. & Carley, K. Who you know vs. what you know: The impact of social position and knowledge on team performance. Journal of Mathematical Sociology, 2006, 30, 43-75.
3. Bagozzi, R. & Heatherton, T. A general approach to representing multifaceted personality constructs: Application to self-esteem. Structural Equation Modeling, 1994, 1, 35-67.
4. Baron, R.M. & Kenny, D.A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 1986, 51, 1173-82.
5. Bond, C.F. & Kenny, D.A. The triangle of interpersonal models. Journal of Personality and Social Psychology, 2002, 83, 355-66.
6. Borgatti, S.P., Everett, M.G. & Freeman, L.C. UCINET V version 1.0 reference manual. Columbia, SC: Analytic Technologies, 1999.
7. Bovasso, G. A network analysis of social contagion processes in an organizational intervention. Human Relations, 1996, 49, 1419-35.
8. Boyett, J.H. & Conn, H.P. Workplace 2000: The revolution reshaping American business. New York: Dutton, 1991.
9. Bretz, R.D. Jr & Judge, T.A. Person-organization fit and the Theory of Work Adjustment: Implications for satisfaction, tenure, and career success. Journal of Vocational Behavior, 1994, 44, 32-54.
10. Brislin, R.W. The wording and translation of research instruments. In W.J. Looner & J.W. Berry (Eds), Field methods in cross-cultural research. Beverly Hills, CA: SAGE, 1986, pp. 137-64.
11. Brower, H.H., Schoorman, F.D. & Tan, H.H. A model of relational leadership: The integration of trust and leader-member exchange. Leadership Quarterly, 2000, 11, 227-50.
12. Burt, R.S. Structural holes. Cambridge, MA: Harvard University, 1992.
13. Byrne, D.E. The attraction paradigm. New York: Academic Press, 1971.
14. Caldwell, D.F. & O'Reilly, C.A. Measuring person-job fit using a profile comparison process. Journal of Applied Psychology, 1990, 75, 648-57.
15. Cannon, M. & Edmondson, A. Confronting failure: Antecedents and consequences of shared beliefs about failure in organizational work groups. Journal of Organizational Behavior, 2001, 22, 161-77.
16. Cannon-Bowers, J.A. & Salas, E. Reflections on shared cognition. Journal of Organizational Behavior, 2001, 22, 195-202.
17. Cannon-Bowers, J.A., Salas, E. & Converse, S. Cognitive psychology and team training: Training shared mental models and complex systems. Human Factors Society Bulletin, 1990, 33, 1-4.
18. Cannon-Bowers, J.A., Salas, E. & Converse, S.A. Shared mental models in expert team decision making. In N.J. Castellan, Jr (Ed.), Current issues in individual and group decision making. Hillsdale, NJ: Erlbaum, 1993, pp. 221-46.
19. Cannon-Bowers, J.A., Tannenbaum, S.I., Salas, E. & Volpe, C.E. Defining team competencies and establishing team training requirements. In R. Guzzo & E. Salas (Eds), Team effectiveness and decision making in organizations. San Francisco, CA: Jossey-Bass, 1995, pp. 333-81.
20. Chatman, J.A. Matching people and organizations: Selection and socialization in public accounting firms. Administrative Science Quarterly, 1991, 36, 459-84.
21. Chatman, J.A. & Barsade, S. Personality, organizational culture, and cooperation: Evidence from a business simulation. Administrative Science Quarterly, 1995, 40, 423-43.
22. Chatman, J.A. & Spataro, S.A. Using self-categorization theory to understand relational demography-based variations in people's responsiveness to organizational culture. Academy of Management Journal, 2005, 48, 321-31.
23. Cheng, B.S. The assessment of values in organizational culture. Chinese Journal of Psychology, 1990, 32, 31-49 (in Chinese).
24. Cohen, J. & Cohen, P. Applied multiple regression/correlation analysis for the behavioral sciences, 2 nd edn. Hillsdale, NJ: Erlbaum, 1983.
25. Donnellon, A. Team talk: The power of language in team dynamics. Cambridge, MA: Harvard Business School Press, 1996.
26. Eagly, A.H., Ashmore, R.D., Makhijani, M.G. & Longo, L.C. What is beautiful is good, but...: A meta-analytic review of research on the physical attractiveness stereotype. Psychological Bulletin, 1991, 110, 109-28.
27. Earley, P.C. Self or group? Cultural effects of training on self-efficacy and performance. Administrative Science Quarterly, 1994, 37, 89-117.
28. Ellis, A.P. System breakdown: The role of mental models and transactive memory in the relationship between acute stress and team performance. Academy of Management Journal, 2006, 49, 576-89.
29. Farh, J.L., Dobbins, O. & Cheng, B.S. Culture relativity in action: A comparison of self-ratings made by Chinese and U.S. workers. Personnel Psychology, 1991, 44, 129-47.
30. Feingold, A. Good-looking people are not what we think. Psychological Bulletin, 1992, 111, 304-41.
31. Graen, G.B. & Scandura, T.A. Toward a psychology of dyadic organizing. In B.M. Staw & L.L. Cummings (Eds), Research in organizational behavior 9. Greenwich, CT: JAI Press, 1987, pp. 175-208.
32. Graen, G.B. & Uhl-Bien, M. Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 1995, 6, 219-47.
33. Hardin, R. Trust and trustworthiness. New York: Russell Sage, 2002.
34. Harrison, D.A. & Klein, K.J. What's the difference? Diversity constructs as separation, variety, or disparity in organizations. Academy of Management Review, 2007, 32, 1199-228.
35. Harrison, D.A., Price, K.H., Gavin, J.H. & Florey, A.T. Time, teams, and task performance: Changing effects of surface-and deep-level diversity on group functioning. Academy of Management Journal, 2002, 45, 1029-45.
36. Hofstede, G. Culture's consequences. Beverly Hills, CA: SAGE, 1980.
37. Hofstede, G., Neuijen, B., Ohayv, D.D. & Sanders, G. Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 1990, 35, 286-316.
38. Ibarra, H. Personal networks of woman and minorities in management: A conceptual framework. Academy of Management Review, 1993, 18, 56-87.
39. Ibarra, H. Race, opportunity, and diversity in social circles in managerial networks. Academy of Management Journal, 1995, 38, 673-703.
40. Ilgen, D.R., Hollenbeck, J.R., Johnson, M. & Jundt, D. Teams in organizations: From Input-Process-Output models to IMOI models. Annual Review of Psychology, 2005, 56, 517-44.
41. Jackson, S.E., Joshi, A. & Erhardt, N.L. Recent research on team and organizational diversity: SWOT analysis and implications. Journal of Management, 2003, 29, 801-30.
42. Jehn, K.A. & Mannix, E.A. The dynamic nature of conflict: A longitudinal study of intra-group conflict and group performance. Academy of Management Journal, 2001, 44, 238-51.
43. Jehn, K.A., Northcraft, G.B. & Neale, M.A. Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly, 1999, 44, 741-63.
44. Kasperson, R.E., Golding, D. & Tuler, S. Social distrust as a factor in siting hazardous facilities and communicating risks. Journal of Social Issues, 1992, 48, 161-87.
45. Katzenbach, J.R. & Smith, D.K. The wisdom of teams: Creating the high-performance organization. New York: Harper Collins, 1993.
46. Kee, H.W. & Knox, R.E. Conceptual and methodological considerations in the study of trust and suspicion. Journal of Conflict Resolution, 1970, 14, 357-66.
47. Kilmann, R.H., Saxton, M.J. & Serpa, R. Gaining control of the corporate culture. San Francisco, CA: Jossey-Bass, 1985.
48. Kiyonari, T., Yamagishi, T., Cook, K.S. & Cheshire, C. Does trust beget trustworthiness? Trust and trustworthiness in two games and two cultures: A research note. Social Psychology Quarterly, 2006, 69, 270-83.
49. Klein, K.J. & Kozlowski, S.W.J. From micro to meso: Critical steps in conceptualizing and conducting multi-level research. Organizational Research Methods, 2000, 3, 211-36.
50. Klimoski, R. & Mohammed, S. Team mental model: Construct or metaphor ? Journal of Management, 1994, 20, 403-37.
51. Kluckhohn, C.K.M. Value and value organization in the theory of action: An exploration in definition and classification. In T. Parsons & E.A. Shils (Eds), Toward a general theory of action. Cambridge, MA: Harvard University Press, 1951, pp. 388-433.
52. Kuo, C.C., Cheng, B.S. & Wang, C.C. Person-culture fit, job characteristics, and employee effectiveness. Chinese Journal of Psychology, 2001, 43, 175-87 (in Chinese).
53. Leonard-Barton, D. Core capabilities and core rigidities: A paradox in managing new product development. Strategic Management Journal, 1992, 13, 363-80.
54. Lewicki, R.J. & Bunker, B.B. Developing and maintaining trust in work relationships. In R.M. Kramer & T.R. Tyler (Eds), Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: SAGE, 1996, pp. 114-39.
55. Lewis, J.D. & Weigert, A. Trust as a social reality. Social Forces, 1985, 63, 967-85.
56. Li, P. Towards an interdisciplinary conceptualization of trust: A typological approach. Management and Organizational Review, 2007, 3, 421-45.
57. Lim, B.C. & Klein, K.J. Team mental models and team performance: A field study of the effects of team mental model similarity and accuracy. Journal of Organizational Behavior, 2006, 27, 403-18.
58. Luhmann, N. Trust and power: Two works. New York: Wiley, 1979.
59. Marks, M.A., Mathieu, J.E. & Zaccaro, S.J. A temporary based framework and taxonomy of team processes. Academy of Management Review, 2001, 26, 356-76.
60. Marks, M.A., Sebella, M.J., Burke, C.S. & Zaccaro, J.S. The impact of cross training on team effectiveness. Journal of Applied Psychology, 2002, 85, 971-86.
61. Mathieu, J.E. & Taylor, S.R. A framework for testing meso-mediational relationships in organizational behavior. Journal of Organizational Behavior, 2007, 28, 141-72.
62. Mathieu, J.E., Heffner, T.S., Goodwin, G.F., Salas, E. & Cannon-Bowers, J.A. The influence of shared mental models on team process and performance. Journal of Applied Psychology, 2000, 85, 273-83.
63. Mayer, R.C., Davis, J.H. & Schoorman, F.D. An integrative model of organizational trust. Academy of Management Review, 1995, 20, 709-34.
64. McAllister, D.J. Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 1995, 38, 24-59.
65. Mohammed, S. & Dumville, B.C. Team mental models in a team knowledge framework: Expending theory and measurement across disciplinary boundaries. Journal of Organizational Behavior, 2001, 22, 89-106.
66. Newcomb, T.M. The prediction of interpersonal attraction. American Psychologist, 1956, 11, 575-86.
67. O'Reilly, C.A. The intentional distortion of information in organizational communication: A laboratory and field investigation. Human Relations, 1978, 31, 173-93.
68. O'Reilly, C.A. & Chatman, J.A. Culture as social control: Corporations, suits, and commitment. In B. Staw & L. Cummings (Eds), Research in organizational behavior 18. Greenwich, CT: JAI Press, 1996, pp. 157-200.
69. O'Reilly, C.A., Chatman, J.A. & Caldwell, D. People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal, 1991, 34, 487-516.
70. Ouchi, W. & Wilkins, A. Organizational culture. In R. Turner (Ed.), Annual review of sociology, vol. 11. Palo Alto, CA: Annual Reviews, 1985, pp. 457-83.
71. Porter, L.W., Lawler, E.E. & Hackman, R. Behavior in organizations. New York: McGraw-Hill, 1975.
72. Ren, Y., Carley, K. & Argote, L. The contingent effects of transactive memory: When is it more beneficial to know what others know ? Management Science, 2006, 52, 671-82.
73. Rentsch, J.R. & Hall, R.J. Members of great teams think alike: A model of team effectiveness and schema similarity among team members. Advances in Interdisciplinary Studies of Work Teams, 1994, 1, 223-61.
74. Rouse, W.B. & Morris, N.M. On looking into the black box: Prospects and limits in the search for mental models. Psychological Bulletin, 1986, 100, 349-63.
75. Rousseau, D.M., Sitkin, S.B., Burt, R.S. & Camerer, C. Not so different after all: A cross-discipline view of trust. Academy of Management Review, 1998, 23, 393-404.
76. Salas, E., Dickinson, T., Converse, S.A. & Tannenbaum, S.I. Toward an understanding of team performance and training. In R.W. Swezey & E. Salas (Eds), Teams: Their training and performance. Norwood, NJ: Ablex, 1992, pp. 3-29.
77. Schein, E. Organizational culture and leadership. San Francisco, CA: Jossey-Bass, 1985.
78. Schneider, B. The people make the place. Personnel Psychology, 1987, 40, 437-53.
79. Schoorman, F.D., Mayer, R.C. & Davis, J.H. An integrated model of organizational trust: Past, present, and future. Academy of Management Review, 2007, 32, 334-54.
80. Serva, M.A., Fuller, M.A. & Mayer, R.C. The reciprocal nature of trust: A longitudinal study of interacting teams. Journal of Organizational Behavior, 2005, 26, 625-48.
81. Sitkin, S.B. & Roth, N.L. Explaining the limited effectiveness of legalistic 'remedies' for trust/distrust. Organization Science, 1993, 4, 367-92.
82. Smircich, L. Concepts of culture and organizational analysis. Administrative Science Quarterly, 1983, 28, 339-59.
83. Smith-Jentsch, K.A., Mathieu, J.E. & Kraiger, K. Investigating linear and interactive effects of shared mental models on safety and efficiency in a field setting. Journal of Applied Psychology, 2005, 90, 523-35.
84. Snijders, C. & Keren, G. Do you trust? Whom do you trust? When do you trust? Advances in Group Processes, 2001, 18, 129-60.
85. Stout, R.J., Cannon-Bowers, J.A. & Salas, E. The role of shared mental models in developing team situational awareness: Implications for training. Training Research Journal, 1996, 2, 85-116.
86. Sundstrom, E., McIntyre, M., Halfhill, T. & Richards, H. Work groups: From the Hawthorne Studies to the work teams of the 1990s. Group Dynamics, 2000, 4, 44-67.
87. Tjosvold, D. Cooperative and competitive interdependence: Collaboration between departments to service customers. Group and Organization Studies, 1988, 13, 274-89.
88. Tsui, A.S., Egan, T.D. & O'Reilly, C.A. Being different: Relational demography and organizational attachment. Administrative Science Quarterly, 1992, 37, 549-79.
89. Turner, J.C., Hogg, M.A., Oakes, P.J., Reicher, S.D. & Wetherell, M.S. Rediscovering the social group: A self-categorization theory. New York: Basil Blackwell, 1987.
90. Whitener, E.M., Brodt, S.E., Korsgaard, M.A. & Werner, J.M. Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review, 1998, 23, 513-30.
91. Wiener, Y. Forms of value systems: A focus on organizational effectiveness and cultural change and maintenance. Academy of Management Review, 1988, 13, 534-45.
92. Yang, C.F. & Chiu, S.Y. The dilemma facing Chinese subjects in answering questionnaires: Reflecting on the over-reliance on Western rating scales in research. Chinese Journal of Psychology, 1987, 29, 59-78 (in Chinese).
93. Yang, K.S. The formation and change of Chinese personality: A cultural-ecological perspective. Acta Psychologica Taiwanica, 1981, 23, 39-56.
94. Yu, A.B. & Yang, K.S. The nature of achievement motivation in collectivist societies. In U. Kim, H.C. Triandis, C. Kagitcibasi, S.C. Choi & G. Yoon (Eds), Individualism and collectivism: Theory, method, and applications. London: SAGE, 1994, pp. 239-50.
95. Zand, D.E. Trust and managerial problem solving. Administrative Science Quarterly, 1972, 17, 229-39.
96. Zucker, L.G. Production of trust: Institutional sources of economic structure, 1840-1920. In B.M. Staw & L.L. Cummings (Eds), Research in organizational behavior 8. Greenwich, CT: JAI Press, 1986, pp. 53-111.