메뉴 건너뛰기




Volumn 16, Issue 1, 2009, Pages 50-60

How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence

Author keywords

Commitment; Mall loyalty; Self congruity; SEM; Shopper based mall equity

Indexed keywords

CONCEPTUAL FRAMEWORK; EMPIRICAL ANALYSIS; EQUITY; MODELING; PSYCHOLOGY; RETAILING; SHOPPING ACTIVITY;

EID: 57749208177     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2008.08.003     Document Type: Article
Times cited : (63)

References (54)
  • 1
    • 0031533685 scopus 로고    scopus 로고
    • The conceptualization of marital commitment: an integrative analysis
    • Adams J.M., and Jones W.H. The conceptualization of marital commitment: an integrative analysis. Journal of Personality and Social Psychology 72 5 (1997) 1177-1196
    • (1997) Journal of Personality and Social Psychology , vol.72 , Issue.5 , pp. 1177-1196
    • Adams, J.M.1    Jones, W.H.2
  • 2
    • 33745590717 scopus 로고    scopus 로고
    • Gender effects on Internet, catalogue and store shopping
    • Alreck P., and Settle R.B. Gender effects on Internet, catalogue and store shopping. Journal of Database Management 9 January (2002) 150-162
    • (2002) Journal of Database Management , vol.9 , Issue.January , pp. 150-162
    • Alreck, P.1    Settle, R.B.2
  • 4
    • 0034239390 scopus 로고    scopus 로고
    • Atmospheric affect as a tool for creating value and gaining share of customer
    • Babin B.J., and Attaway J.S. Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research 49 2 (2000) 91-99
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 91-99
    • Babin, B.J.1    Attaway, J.S.2
  • 5
    • 0001427667 scopus 로고
    • An experimental approach to making retail store environmental decisions
    • Baker J., Levy M., and Grewal D. An experimental approach to making retail store environmental decisions. Journal of Retailing 68 (1992) 445-460
    • (1992) Journal of Retailing , vol.68 , pp. 445-460
    • Baker, J.1    Levy, M.2    Grewal, D.3
  • 6
    • 33750484663 scopus 로고    scopus 로고
    • Does attitudinal loyalty influence behavioral loyalty? A theoretical and empirical study
    • Bandyopadhyay S., and Martell M. Does attitudinal loyalty influence behavioral loyalty? A theoretical and empirical study. Journal of Retailing and Consumer Services 14 (2007) 35-44
    • (2007) Journal of Retailing and Consumer Services , vol.14 , pp. 35-44
    • Bandyopadhyay, S.1    Martell, M.2
  • 7
    • 51249178075 scopus 로고
    • Alternative hierarchies of the attitude-behavior relationship: the impact of brand commitment and habit
    • Beatty S.E., and Kahle L.R. Alternative hierarchies of the attitude-behavior relationship: the impact of brand commitment and habit. Journal of the Academy of Marketing Science 16 Summer (1988) 1-10
    • (1988) Journal of the Academy of Marketing Science , vol.16 , Issue.Summer , pp. 1-10
    • Beatty, S.E.1    Kahle, L.R.2
  • 8
    • 45549117741 scopus 로고
    • The involvement-commitment model: theory and implications
    • Beatty S.E., Kahle L.R., and Homer P. The involvement-commitment model: theory and implications. Journal of Business Research 16 2 (1988) 149-167
    • (1988) Journal of Business Research , vol.16 , Issue.2 , pp. 149-167
    • Beatty, S.E.1    Kahle, L.R.2    Homer, P.3
  • 9
    • 0022195981 scopus 로고
    • Commitment and leisure behavior: a theoretical perspective
    • Buchanan T. Commitment and leisure behavior: a theoretical perspective. Leisure Sciences 7 4 (1985) 401-420
    • (1985) Leisure Sciences , vol.7 , Issue.4 , pp. 401-420
    • Buchanan, T.1
  • 11
    • 33751329291 scopus 로고    scopus 로고
    • Upscale image transfer from malls to stores: a self-image congruence explanation
    • Chebat J.C., Sirgy M.J., and St-James V. Upscale image transfer from malls to stores: a self-image congruence explanation. Journal of Business Research 59 (2006) 1288-1296
    • (2006) Journal of Business Research , vol.59 , pp. 1288-1296
    • Chebat, J.C.1    Sirgy, M.J.2    St-James, V.3
  • 12
    • 0001207875 scopus 로고
    • Psychological commitment and its effects on post-decision evaluation and preference stability among voters
    • Crosby L.A., and Taylor J.R. Psychological commitment and its effects on post-decision evaluation and preference stability among voters. Journal of Consumer Research 9 March (1983) 413-431
    • (1983) Journal of Consumer Research , vol.9 , Issue.March , pp. 413-431
    • Crosby, L.A.1    Taylor, J.R.2
  • 13
    • 0002738760 scopus 로고
    • A two-dimensional concept of brand loyalty
    • Day G.S. A two-dimensional concept of brand loyalty. Journal of Advertising Research 9 September (1969) 29-35
    • (1969) Journal of Advertising Research , vol.9 , Issue.September , pp. 29-35
    • Day, G.S.1
  • 14
    • 77951516228 scopus 로고
    • Customer loyalty: toward an integrated conceptual framework
    • Dick A.S., and Basu K. Customer loyalty: toward an integrated conceptual framework. Journal of the Academy of Marketing Science 22 Spring (1994) 99-113
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.Spring , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 15
    • 0002544470 scopus 로고
    • Congruence between personal image and store image
    • Dornoff R.J., and Tatham R.L. Congruence between personal image and store image. Journal of Market Research Society 14 January (1972) 45-52
    • (1972) Journal of Market Research Society , vol.14 , Issue.January , pp. 45-52
    • Dornoff, R.J.1    Tatham, R.L.2
  • 16
    • 57749182444 scopus 로고    scopus 로고
    • El Hedhli, K., Chebat, J.C., 2008. Proposing, developing and validating a psychometric shopper-based mall equity measure. Journal of Business Research, in press.
    • El Hedhli, K., Chebat, J.C., 2008. Proposing, developing and validating a psychometric shopper-based mall equity measure. Journal of Business Research, in press.
  • 17
    • 0030541944 scopus 로고    scopus 로고
    • The impact of social influence and role expectations on shopping center patronage intentions
    • Evans K.R., Christiansen T., and Gill J.D. The impact of social influence and role expectations on shopping center patronage intentions. Journal of the Academy of Marketing Science 24 Summer (1996) 208-218
    • (1996) Journal of the Academy of Marketing Science , vol.24 , Issue.Summer , pp. 208-218
    • Evans, K.R.1    Christiansen, T.2    Gill, J.D.3
  • 18
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 February (1981) 39-50
    • (1981) Journal of Marketing Research , vol.18 , Issue.February , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 19
    • 84992886003 scopus 로고    scopus 로고
    • When does commitment lead to loyalty?
    • Fullerton G. When does commitment lead to loyalty?. Journal of Service Research 5 4 (2003) 333-344
    • (2003) Journal of Service Research , vol.5 , Issue.4 , pp. 333-344
    • Fullerton, G.1
  • 20
    • 13244256919 scopus 로고    scopus 로고
    • The service quality-loyalty relationship in retail services: does commitment matter?
    • Fullerton G. The service quality-loyalty relationship in retail services: does commitment matter?. Journal of Retailing and Consumer Services 12 (2005) 99-111
    • (2005) Journal of Retailing and Consumer Services , vol.12 , pp. 99-111
    • Fullerton, G.1
  • 21
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust, and commitment in customer relationships
    • Garbarino E., and Johnson M.S. The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing 63 2 (1999) 70-87
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 23
    • 0344154606 scopus 로고    scopus 로고
    • The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
    • Grewal D., Baker J., Levy M., and Voss G.B. The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores. Journal of Retailing 79 4 (2003) 259-268
    • (2003) Journal of Retailing , vol.79 , Issue.4 , pp. 259-268
    • Grewal, D.1    Baker, J.2    Levy, M.3    Voss, G.B.4
  • 25
    • 12344334610 scopus 로고    scopus 로고
    • Recapturing store image in customer-based store equity: a construct conceptualization
    • Hartman K.B., and Spiro R.L. Recapturing store image in customer-based store equity: a construct conceptualization. Journal of Business Research 58 (2005) 1112-1120
    • (2005) Journal of Business Research , vol.58 , pp. 1112-1120
    • Hartman, K.B.1    Spiro, R.L.2
  • 26
    • 57749185922 scopus 로고    scopus 로고
    • Men and women: a comparison of shopping mall behavior
    • Hu H., and Jasper C.R. Men and women: a comparison of shopping mall behavior. Journal of Shopping Center Research 11 1-2 (2004) 113-132
    • (2004) Journal of Shopping Center Research , vol.11 , Issue.1-2 , pp. 113-132
    • Hu, H.1    Jasper, C.R.2
  • 28
    • 0002358374 scopus 로고
    • Brand loyalty versus repeat purchasing behavior
    • Jacoby J., and Kyner D.B. Brand loyalty versus repeat purchasing behavior. Journal of Marketing Research 10 February (1973) 1-9
    • (1973) Journal of Marketing Research , vol.10 , Issue.February , pp. 1-9
    • Jacoby, J.1    Kyner, D.B.2
  • 29
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, and managing customer-based brand equity
    • Keller K.L. Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing 57 January (1993) 1-22
    • (1993) Journal of Marketing , vol.57 , Issue.January , pp. 1-22
    • Keller, K.L.1
  • 30
    • 21344479922 scopus 로고
    • Antecedents to customer expectations for services recovery
    • Kelly S.W., and Davis M.A. Antecedents to customer expectations for services recovery. Journal of the Academy of Marketing Science 22 Winter (1994) 52-61
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.Winter , pp. 52-61
    • Kelly, S.W.1    Davis, M.A.2
  • 34
    • 0001240606 scopus 로고    scopus 로고
    • Commitment in the workplace: toward a general model
    • Meyer J.P., and Herscovitch L. Commitment in the workplace: toward a general model. Human Resource Management Review 11 3 (2001) 299-326
    • (2001) Human Resource Management Review , vol.11 , Issue.3 , pp. 299-326
    • Meyer, J.P.1    Herscovitch, L.2
  • 35
    • 1542569204 scopus 로고
    • Thought-induced attitude change: the effects of schema structure and commitment
    • Millar M.G., and Tessar A. Thought-induced attitude change: the effects of schema structure and commitment. Journal of Personality and Social Psychology 51 2 (1986) 259-269
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.2 , pp. 259-269
    • Millar, M.G.1    Tessar, A.2
  • 36
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.M., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 July (1994) 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.July , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 37
    • 0000577873 scopus 로고
    • Multivariate analysis of brand loyalty for major household appliances
    • Newman J., and Werbel R. Multivariate analysis of brand loyalty for major household appliances. Journal of Marketing Research 10 (1973) 404-409
    • (1973) Journal of Marketing Research , vol.10 , pp. 404-409
    • Newman, J.1    Werbel, R.2
  • 38
    • 0002877322 scopus 로고
    • A catastrophe model for developing services satisfaction strategies
    • Oliva T.A., Oliver .R.L., and MacMillan I.C. A catastrophe model for developing services satisfaction strategies. Journal of Marketing 56 July (1992) 83-95
    • (1992) Journal of Marketing , vol.56 , Issue.July , pp. 83-95
    • Oliva, T.A.1    Oliver, .R.L.2    MacMillan, I.C.3
  • 39
    • 33748170712 scopus 로고    scopus 로고
    • Determinants of retail patronage: a meta-analytical perspective
    • Pan Y., and Zinkhan G.M. Determinants of retail patronage: a meta-analytical perspective. Journal of Retailing 82 3 (2006) 229-243
    • (2006) Journal of Retailing , vol.82 , Issue.3 , pp. 229-243
    • Pan, Y.1    Zinkhan, G.M.2
  • 41
    • 33751538353 scopus 로고    scopus 로고
    • Relationship quality as a predictor of B2B customer loyalty
    • Rauyruen P., and Miller K.E. Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research 60 (2007) 21-31
    • (2007) Journal of Business Research , vol.60 , pp. 21-31
    • Rauyruen, P.1    Miller, K.E.2
  • 42
    • 0000454004 scopus 로고
    • Correlates of mall visit frequency
    • Roy A. Correlates of mall visit frequency. Journal of Retailing 70 2 (1994) 139-161
    • (1994) Journal of Retailing , vol.70 , Issue.2 , pp. 139-161
    • Roy, A.1
  • 43
    • 0002874229 scopus 로고
    • A multidimensional approach to analyzing store loyalty: a predictive model
    • Bernhardt K., and Kehoe B. (Eds), American Marketing Association, Chicago
    • Samli A.C., and Sirgy M.J. A multidimensional approach to analyzing store loyalty: a predictive model. In: Bernhardt K., and Kehoe B. (Eds). The Changing Marketing Environment: New Theories and Applications (1981), American Marketing Association, Chicago
    • (1981) The Changing Marketing Environment: New Theories and Applications
    • Samli, A.C.1    Sirgy, M.J.2
  • 44
    • 0001561946 scopus 로고
    • Self-concept in consumer behavior: a critical review
    • Sirgy M.J. Self-concept in consumer behavior: a critical review. Journal of Consumer Research 9 3 (1982) 287-300
    • (1982) Journal of Consumer Research , vol.9 , Issue.3 , pp. 287-300
    • Sirgy, M.J.1
  • 46
    • 51249176073 scopus 로고
    • A path analytic model of store loyalty involving self-concept, store image, geographic loyalty, and socioeconomic status
    • Sirgy M.J., and Samli A.C. A path analytic model of store loyalty involving self-concept, store image, geographic loyalty, and socioeconomic status. Journal of the Academy of Marketing Science 13 3 (1985) 265-291
    • (1985) Journal of the Academy of Marketing Science , vol.13 , Issue.3 , pp. 265-291
    • Sirgy, M.J.1    Samli, A.C.2
  • 48
    • 0034238588 scopus 로고    scopus 로고
    • Retail environment, self-congruity, and retail patronage: an integrative model and a research agenda
    • Sirgy M.J., Grewal D., and Mangleburg T. Retail environment, self-congruity, and retail patronage: an integrative model and a research agenda. Journal of Business Research 49 (2000) 127-138
    • (2000) Journal of Business Research , vol.49 , pp. 127-138
    • Sirgy, M.J.1    Grewal, D.2    Mangleburg, T.3
  • 49
    • 0002281230 scopus 로고
    • The self-image/store image matching process: an empirical test
    • Stern B.L., Bush R.F., and Hair Jr. J.F. The self-image/store image matching process: an empirical test. The Journal of Business 50 January (1977) 63-69
    • (1977) The Journal of Business , vol.50 , Issue.January , pp. 63-69
    • Stern, B.L.1    Bush, R.F.2    Hair Jr., J.F.3
  • 50
    • 24944539071 scopus 로고
    • Ego involvement and brand commitment: not necessarily the same
    • Taylor M.B. Ego involvement and brand commitment: not necessarily the same. Journal of Consumer Marketing 1 2 (1983) 75-79
    • (1983) Journal of Consumer Marketing , vol.1 , Issue.2 , pp. 75-79
    • Taylor, M.B.1
  • 53
    • 84986099014 scopus 로고    scopus 로고
    • Loyalty saturation in retailing: exploring the end of retail loyalty cards?
    • Wright C., and Sparks L. Loyalty saturation in retailing: exploring the end of retail loyalty cards?. International Journal of Retail Distribution Management 27 October (1999) 429-440
    • (1999) International Journal of Retail Distribution Management , vol.27 , Issue.October , pp. 429-440
    • Wright, C.1    Sparks, L.2
  • 54
    • 23044517705 scopus 로고    scopus 로고
    • An examination of selected marketing mix elements and brand equity
    • Yoo B., Donthu N., and Lee S. An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science 28 2 (2000) 195-211
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.2 , pp. 195-211
    • Yoo, B.1    Donthu, N.2    Lee, S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.