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Volumn 11, Issue 4, 2005, Pages 219-230

Management of airline arrival performance before and after September 11, 2001 in US domestic markets

Author keywords

Airline on time performance; Reliability; Scheduling

Indexed keywords

AIRLINE INDUSTRY; PERFORMANCE ASSESSMENT;

EID: 20344384233     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2004.11.005     Document Type: Article
Times cited : (5)

References (9)
  • 1
    • 20344368095 scopus 로고    scopus 로고
    • Airline On-Time Statistics Bureau of Transportation and Statistics, US Department of Transportation
    • Airline On-Time Statistics, 2004. Bureau of Transportation and Statistics, US Department of Transportation, http://www.bts.gov/.
    • (2004)
  • 2
    • 20344399988 scopus 로고    scopus 로고
    • Benchmarking airline service performance: A reference point for airline and government evaluation
    • B. Bowen D. Headly C.-T. Lu Benchmarking airline service performance: A reference point for airline and government evaluation Public Works Management and Policy 7 2003 188-204
    • (2003) Public Works Management and Policy , vol.7 , pp. 188-204
    • Bowen, B.1    Headly, D.2    Lu, C.-T.3
  • 4
    • 0002384720 scopus 로고
    • Customer service, customer satisfaction, and corporate performance in the service sector
    • M. Dressner K. Xu Customer service, customer satisfaction, and corporate performance in the service sector Journal of Business Logistics 16 1995 23-40
    • (1995) Journal of Business Logistics , vol.16 , pp. 23-40
    • Dressner, M.1    Xu, K.2
  • 5
    • 3042664516 scopus 로고    scopus 로고
    • Network effects, congestion externalities, and air traffic delays: Or why not all delays are evil
    • C. Mayer T. Sinai Network effects, congestion externalities, and air traffic delays: Or why not all delays are evil The American Economic Review 93 2003 1194-1215
    • (2003) The American Economic Review , vol.93 , pp. 1194-1215
    • Mayer, C.1    Sinai, T.2
  • 6
    • 0034032293 scopus 로고    scopus 로고
    • The relationship between on-time performance and airline market share: A new approach
    • Y. Suzuki The relationship between on-time performance and airline market share a new approach Transportation Research, Part E 36 2000 139-154
    • (2000) Transportation Research , vol.36 , Issue.PART E , pp. 139-154
    • Suzuki, Y.1
  • 7
    • 20344381661 scopus 로고    scopus 로고
    • Trends
    • Trends, 2002. Air Transport World 39, 3.
    • (2002) Air Transport World , vol.39 , pp. 3
  • 8
    • 20344399739 scopus 로고    scopus 로고
    • The Impact of Process Variation On Customer Dissatisfaction: Evidence from the Airline Industry
    • N. Tsikrktsis J. Heineke The Impact of Process Variation On Customer Dissatisfaction: Evidence from the Airline Industry Decision Sciences 35 2004 129-142
    • (2004) Decision Sciences , vol.35 , pp. 129-142
    • Tsikrktsis, N.1    Heineke, J.2
  • 9


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.