Process improvement and the human factor

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 773-778

  Tonnessen, Tor ^a  

^a RF Rogaland Research   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442279078     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008200     Document Type: Article

References (6)

1. COLE, R.E. (1994) Reengineering the corporation: a review essay, Quality Management Journal, 1, pp. 77-85.
2. HAMMER, M. & CHAMPY J. (1993) Reengineering the Corporation (New York, Harper Business).
3. HENDRICK, K. & BENNER, L. (1987) Investigating Accidents with STEP (New York, Marcel Decker).
4. IMAI, M. (1986) KAIZEN (New York, McGraw-Hill).
5. KELADA, J.N. (1994) Integrating Reengineering with Total Quality (Milwaukee, WI, ASQC Quality Press).
6. KOCH, C. & MANSKE, F. (1996) The Battle for the Soul of Management Denmark - The Shaping of the Danish Versions of Business Process Reengineering, unpublished.