Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library

Medical Reference Services Quarterly

Volumn 27, Issue 1, 2008, Pages 33-51

  Kipnis, Daniel G ^a   Kaplan, Gary E ^a  

^a THOMAS JEFFERSON UNIVERSITY   (United States)

Author keywords

Academic health sciences libraries; Ask a Librarian; Case study; Chat; Instant messaging; Lessons learned; Usage patterns; Virtual reference services

Indexed keywords

ARTICLE; ATTITUDE TO COMPUTERS; COMPUTER INTERFACE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION PROCESSING; INTERNET; INTERPERSONAL COMMUNICATION; LIBRARY;

ATTITUDE TO COMPUTERS; COMMUNICATION; DATA COLLECTION; HUMANS; INTERNET; LIBRARIES, MEDICAL; ORGANIZATIONAL CASE STUDIES; PROGRAM EVALUATION; USER-COMPUTER INTERFACE;

EID: 52649114259     PISSN: 02763869     EISSN: 15409597     Source Type: Journal    
DOI: 10.1300/j115v27n01_03     Document Type: Article

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