Real-Time reference: The use of chat technology to improve point of need assistance

Medical Reference Services Quarterly

Volumn 21, Issue 4, 2002, Pages 1-14

  Connor, Elizabeth ^a  

^a ROSS UNIVERSITY SCHOOL OF MEDICINE   (Dominica)

Author keywords

Call center software; Chat reference; Instant messaging software; Real time reference; Virtual reference

Indexed keywords

ARTICLE; COMPUTER INTERFACE; COMPUTER PROGRAM; COOPERATION; INFORMATION SERVICE; INTERNET; LIBRARY; ONLINE SYSTEM; ORGANIZATION AND MANAGEMENT; TELECOMMUNICATION; TIME; UNITED STATES; UNIVERSITY;

COOPERATIVE BEHAVIOR; INFORMATION SERVICES; INTERNET; LIBRARIES; ONLINE SYSTEMS; SOFTWARE; TELECOMMUNICATIONS; TIME; UNITED STATES; UNIVERSITIES; USER-COMPUTER INTERFACE;

EID: 0036983486     PISSN: 02763869     EISSN: 15409597     Source Type: Journal    
DOI: 10.1300/J115v21n04_01     Document Type: Article

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