Risk management in offshore outsourcing of software production using the ICT-supported unified process model: A cross-case study

PICMET: Portland International Center for Management of Engineering and Technology, Proceedings

Volumn , Issue , 2008, Pages 1721-1748

  Yalaho, Anicet ^a   Nahar, Nazmun ^a  

^a UNIVERSITY OF JYVÄSKYLÄ   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

CHLORINE COMPOUNDS; FINANCE; INDUSTRIAL MANAGEMENT; INSURANCE; MANAGEMENT; OFFSHORE OIL WELL PRODUCTION; OUTSOURCING; RISK ANALYSIS; RISK MANAGEMENT; SOFTWARE DESIGN; TECHNOLOGY;

CASE STUDIES; EMPIRICAL RESEARCH; EMPIRICAL STUDIES; MULTIPLE-CASE STUDY; OFFSHORE OUTSOURCING; PORTLAND; RESEARCH RESULTS; RISK FACTORS; SOFTWARE DEVELOPMENT; SOFTWARE DEVELOPMENT PROJECTS; SOFTWARE PRODUCTION; SUSTAINABLE ECONOMY; TECHNOLOGY MANAGEMENTS; UNIFIED PROCESS;

RISKS;

EID: 52449119675     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/PICMET.2008.4599792     Document Type: Conference Paper

References (208)

1. Nanar, N., T. Käkölä, and N. Huda. Software Production in Developing and Emerging Countries through International Outsourcing, in Proceedings of the Information and Communication Technologies and Development: New Opportunities, Perspectives & Challenges, 7th International Working Conference of IFIP WG 9.4, S. 2002. Bangalore, India: Indian Institute of Management Bangalore.
2. Press, L., Software Export from Developing Nations. IEEE Computer,1993. Dec. p. 62-67.
3. Wu, R.I. and M.S. Lin. Globalization and Competition Policy: Taiwan's Experience, in The International Conference on Competition Policy and Economic Adjustment. 1999. Bangkok,.
4. Patane, J.R. and J. Jurison, Is Global Outsourcing Diminishing the Prospects for American Programmers? Journal of Systems Management, 1994. 45(6): p. 6-10.
5. Anderson, J.C. Relationships in Business Markets: Exchange Episodes, Value Creation and Their Empirical Assessment. Journal of the Academy of Marketing Science, 1995. 23: p. 346-350.
6. Wilson, D.T., An Integrated Model of Buyer-Seller Relationships. Journal of the Academy of Marketing Science, 1995. 23: p. 335-5.
7. Ericsson, A. and G. Erixon, Controlling Design Variants: Modular Product Platforms. 1999, New York, NY: ASME Press, American Society of Mechanical Engineers, Three Park Ave.
8. Cusumano, M.A., Managing software development in globally distributed teams http://doi.acm.org/http://doi.acm.org/10.1145/1314215.1314218 Commun. ACM 2008 51 (2 ): p. 15-17
9. Jacobi, P., Digital Inclusion in Brazil, in Upon What Does the Turtle Stand? 2005. p. 221-229.
10. Orlikowski, W.J., Knowing in Practise: Enacting a Collective Capability in Distributed Organizing. Organization Science, 2002. 13(3.): p. 249-273.
11. Yalaho, A. and N. Nahar. The ICT-Supported Unified Process Model of Offshore Outsourcing of Software Production: Exploratory Examination and Validation, in Management of Engineering and Technology, Portland International Center for Management of Engineering and Technology, Portland International Center for VO -.2007.
12. Carmel, E., Global Software Teams: Collaborating Across Borders and Time Zones. 1999, NY: Prentice Hall.
13. Cullen, J., Multinational Management: A strategic Approach. 1999, Cincinatti, OH.: South Western College Publishing.
14. King, W.R., Outsourcing Becomes More Complex. Information Systems Management, 2005. 22(2): p. 89 - 90.
15. Ramarapu, N., M.J. Parzinger, and A.A. Lado, Issues in Foreign Outsourcing. Information Systems Management, 1997. 14(2): p. 27 -31.
16. McFarlan, F. W. and R.L. Nolan, How to Manage an IT Outsourcing Alliance. Sloan Management Review, 1995. 36(2 (Winter)): p. 9-23.
17. Smith, M.A., S. Mitra, and S. Narasimhan, Offshore outsourcing of software development and maintenance: A framework for issues. Information & Management, 1996.31(3): p. 165-175.
18. Chen, Q. and B. Lin. Driving Factors and Strategic Concerns of Global IT Outsourcing: Perspectives of IT Society in Developing Countries, in Information Resource Management Association International Conference. 1998.
19. Feeny, D.F. and L.P. Willcocks, Core IS capabilities for exploiting information technology, in Sloan Management Review. 1998. p. 9-21.
20. Momme, J., Framework for Outsourcing: Based on Theoretical Review and Empirical Findings from Danish Heavy Industry., in Hvolby, H.H., ed. The Fourth SMESME International Conference. 2001: Denmark: Department of Production, Aalborg University,.
21. Rajkumar, T.M. and R.V.S. Mani, Offshore Software Development. The View from Indian Suppliers., in Information Systems Management. 2001. p. 63-73.
22. Davey, H. and B. Allgood, Offshore development, building relationships across international boundaries: A case study. Information Strategy: The Executive's Journal, 2002.18(3): p. 13-16.
23. Vijayan, J., Offshore Ops to Get Stronger Privacy Lock,. Computerworld, 2003.
24. Ravichandran, R. and N.U. Ahmed, Offshore systems development. Information & Management, 1993. 24(1): p. 33-40.
25. Love, D., J.G. Barton, and D. Taylor, Evaluating approaches to product design and sourcing decisions in multinational companies. International Journal of Technology Management, 2003. 26(1): p. 103-119.
26. Horwitt, E., Bridging borders, in Network World. 1999. p. 47-48.
27. McLaren, J., Supplier relations and the market context: A theory of handshakes. Journal of International Economics, 1999. 48(1): p. 121-138.
28. Kessler, I., J. Coyle-Shapiro, and J. Purcell, Outsourcing and the employee perspective. doi:10.1111/j.1748-8583.1999.tb00193.x. Human Resource Management Journal, 1999. 9(2): p. 5-19.
29. Byham, W.C and S. Riddle, Outsourcing: A strategic tool for a more strategic HR. Employment Relations Today, 1999. 26(1): p. 37-55.
30. Logan, M., Using agency theory to design successful outsourcing relationships. International Journal of Logistics Management, 2000. 11(2): p. 21-30.
31. McClelland, S., The outsourcing conundrum. Telecommunications International, 2003. 37(12): p. 6.
32. Chan, P.S. and D. Pollard, Succeeding in the Dotcom Economy: Challenges for Brick & Mortar Companies. International Journal of Management, 2003. 20(1): p. 11.
33. Krishna, S., S. Sahay, and G. Walsham, Managing cross-cultural issues in global software outsourcing http://doi.acm.org/10.1145/975817.975818 Commun. ACM 2004 47 (4): p. 62-66
34. Londe, BX., Rising to the offshoring challenge-Part 2. Supply Chain Management Review, 2004. 8(3): p. 9-10.
35. Hartman, L.P., B. Shaw, and R. Stevenson, Exploring the ethics and economics of global labor standards: A challenge to integrated social contract theory. Business Ethics Quarterly, 2003.13(2): p. 193.
36. Yongmin, C and J.Y.Z. Ishikawa, Trade liberalization and strategic outsourcing. Journal of International Economics, 2004. 63(2): p. 419-436.
37. Clott, C., An uncertain future: A preliminary study of offshore outsourcing from the manager's perspective. Management Research News, 2007. 30(7): p. 476-494.
38. Lacity, M. and J. Rottman, Offshore Outsourcing of IT Work, 2008, United Kingdom: Palgrave.
39. Dubie, D., Offshore outsourcing not suited to small shops, in 23/01/08, http://www.networkworld.com/news/2008/012308-offshore- outsourcing.html, Editor. 2008: 17.2.2008.
40. Grossman, G.M. and E. Helpman, Managerial incentives and the international organization of production. Journal of International Economics, 2004. 63(2): p. 237-262.
41. Grossman, G.M. and E. Helpman, Outsourcing in a Global Economy. Review of Economic Studies, 2005. 72(1): p. 135-159.
42. Adler, N.J., Cross Cultural Management Research: The Ostrich and the Trend. Academy of Management Review, 1983. 8(2): p. 226-232.
43. O'Hara-Devereaux, M. and J. Robert, GlobalWork: Bridging Distance, Culture and Time. 1 ed. 1994: Jossey-Bass. 439.
44. King, W.R., Achieving Global Strategic Advantage. Information Systems Management, 1996.13(4): p. 57 - 59.
45. Nicholson, B. and S. Sahay, Some political and cultural issues in the globalisation of software development: case experience from Britain and India. Information and Organization, 2001.11(1): p. 25-43.
46. King, W.R., Developing Global it Capabilities. Information Systems Management, 2006. 23(4): p. 78 - 79.
47. Apte, U.M., et al., IS Outsourcing Practices in the USA, Japan and Finland: A Comparative Study. Journal of Information Technology, 1997.12(4): p. 289-304.
48. Rao, M.T., Key Issues for Global it Sourcing: Country and Individual Factors. Information Systems Management, 2004. 21(3): p. 16 - 21.
49. Heeks, R., Software Strategies in Developing Countries. Communication of the ACM, 1999. 42(6).
50. Czepiec, H. and Landers. Skill requirement for a global force: The International business employers' perspective, in Proceeding of Western DSIAnnual Conference. 1996.
51. Heeks, R., India's Software Industry, State Policy, Liberalisation and Industrial Development. 1996a, New Delhi: Sage Publications.
52. Gupta, S., Demystifying offshore outsourcing Despite the risks, the benefits can be great. CMA Management, 2002. 76(8): p. 36-.
53. Mehta, V., Outsourcing to India. Mortgage Banking, 2002. 62(12): p. 76-84.
54. Chordas, L., Eyes on India. (Technology: Global Outsourcing). (companies are outsourcing work to India), in Best's Review. 2003:01-MAY-03.
55. Vijayan, J., Offshore outsourcing poses privacy perils. Computer World, 2004. 38(8): p. 10-.
56. Richmond, W.B. and A. Seidmann, Software Development Outsourcing Contract: Structure and Business Value. Journal of Management Information Systems, 1993.10(1): p. 57 - 72.
57. Earl, M., Limits to IT Outsourcing. 1996, London Business School, Centre for Research on Information Management: London.
58. Aubert, B.A., M. Patry, and S. Rivard, A Tale of Two Outsourcing Contracts. 1997, Cahier du GreSI,.
59. Wang, E.T.G., T. Barron, and Seidmann, Contracting Structures for Custom Software Development: The Impacts of Informational Rents and Uncertainty of Internal Development and Outsourcing. Management Science, 1997. 43(12).
60. Kobitzsch, W., D. Rombach, and R.L. Feldmann, Outsourcing in India [software development]. Software, IEEE, 2001.18(2): p. 78-86.
61. Whang, S., Contracting For Software Development. Management Science, 2001.38(3): p. 307 - 324.
62. Khan, N., et al. Evaluating Offshore IT Outsourcing in India: Supplier and Customer Scenarios, in Ateas. 2003. Hawaii, USA.
63. Gallagher, J., Redefining the Business Case for Offshore Outsourcing. Insurance & Technology, 2002.
64. Lacity, M.C., IT Outsourcing: Maximize Flexibility and Control. Harvard Business Review, 1995(May-June): p. 84-93.
65. Nahar, N., IT-enabled Effective and Efficient International Technology Transfer for SMEs, in Evolution and Challenges in System Development, I.J. Zupancic, et al., Editors. 1999, Kluwer Academic/Plenum Publishers: New York, USA. p. 85-98.
66. Heeks, R., Global Software Outsourcing to India by Multinational Corporations, in Global Information Technology and Systems Management, P. Pavlia, S. Pavlia, and E. Roche, Editors. 1996b, Ivy League Publishing: Nashua, NH.
67. Thibodeau, P., Offshore outsourcing is relentless. 2003, Computerworld.
68. Schwartz, J., Offshore Politics Hit Home. Varbusiness, 2004. 20(6): p. 22.
69. Harindranath, G. and G. Dhillon, eds. International Outsourcing: Exploiting The Emerging Economy Option. Managing Information Technology Resources and Applications in The World Economy, ed. P. Hershey. 1997, Idea Group Publishing. 134-138.
70. Knowles, D., Strategies to minimize VAT on outsourced activities. International Tax Review, 2002: p. 27-32.
71. Chung, W.W.C., A.Y.K. Yam, and M.F.S. Chan, Networked enterprise: A new business model for global sourcing. International Journal of Production Economics Supply Chain Management for the 21st Century Organizational Competitiveness, 2004. 87(3): p. 267-280.
72. Verton, D., Anything but IT. [Electronic version]. Computerworld., in Retrieved January 1, 2004, http://www.computerworld.eom/printthis/ 2004/0, 97839,00.html, Editor. 2004: 02.2008.
73. Lowson, R.H., Assessing the operational cost of offshore sourcing strategies. International Journal of Logistics Management, 2002. 13(2): p. 79-89.
74. Kern, T. and L.P. Willcocks, Exploring Relationship in Information Technology Outsourcing: The Interaction Approach. European Journal of Information Systems, 2002a. 11(1): p. 3-19.
75. Yalaho, A. A Conceptual Model of ICT-Supported Unified Process of International Outsourcing of Software Production, in 10th IEEE International Enterprise Distributed Object Computing Conference Workshops (EDOCW06). 2006. HongKong, China: IEEE Computer Society.
76. Smith, P.G. and G.M. Merritt, Proactive Risk Management: Controlling Uncertainty in Product Development. 2002: Productivity Press. 246.
77. Boehm, B.W., Software risk management: principles and practices. IEEE Software, 1991. 8(1): p. 32-41.
78. Nidumolu, S.R., A Comparison of the Structural Contingency and Risk-Based Perspectives on Coordination in Software Development Projects. Journal of Management Information Systems, 1996.13(2): p. 77-113.
79. Barki, H., S. Rivard, and J. Talbot, An Integrative Contingency Model of Software Project Risk Management. Journal of Management Information Systems, 2001.17(4): p. 37 - 70.
80. Mohtashami, M., et al., Risk Management for Collaborative Software Development. Information Systems Management, 2006. 23(4): p. 20 -30.
81. Kliem, R., Managing the Risks of Offshore it Development Projects. EDPACS, 2004. 32(4): p. 12 - 20.
82. Bergen, S.A., The Make or Buy Decision,. R&D Management, 1977. 8(1): p. 39-42.
83. Cirello, V., Computerizing the Personnel Department: Make or Buy? Personnel Journal, 1984: p. 45-48.
84. McFarlan, F.W. and R.L. Nolan, IT Make or Buy: The Challenge of Alliances. Harvard Business Review, 1994. Case note N2-194-031.
85. McIvor, R., P.K. Humphreys, and W.E. McAleer, A Strategic Model for the Formulation of an Effective Make or Buy Decision. Management Decision, 1997. 35(2): p. 169-178.
86. Leavitt, N., The Changing World of Outsourcing. Computer, 2007. 40(10): p. 13-16.
87. Richmond, W.B., A. Seidmann, and A.B. Whinston, Contract Theory and Information Technology Outsourcing. Decision Support Systems, 1992. 8(5, (September)): p. 459-477.
88. Smith, M.A., M. Sabyasachi, and S. Narasimhan, Offshore Outsourcing of Software Development and Maintenance: A Framework for Issues. Information and Management, 1996. 31.(3): p. 165-175.
89. Carmel, E. and P. Tjia, Offshoring Information Technology: Sourcing and Outsourcing to a Global Workforce. 2005, Cambridge: Cambridge University Press. 306.
90. Davis, G., et al., IT OFFSHORING: History, Prospects and Challenges. Journal of the Association of Information Systems, 2006. 71(11): p. 770-795.
91. Martinsons, M.G., Outsourcing Information Systems: A Strategic Partnership with Risks. Long Range Planning, 1993. 26(3): p. 18-25.
92. Aron, R., E.K. Clemons, and S. Reddi, Just Right Outsourcing: Understanding and Managing Risk Journal of Management Information Systems, 2005. 22(2): p. 37-55.
93. Gonzalez, R., J. Gaseo, and J. Llopis, Information systems outsourcing risks: a study of large firms. Industrial Management & Data Systems, 2005. 105(1): p. - 62.
94. Gonzalez, R. and J.L. Jose Gaseo, Information systems offshore outsourcing: A descriptive analysis. Industrial Management & Data Systems, 2006.106(9): p. 1233 -1248.
95. Huen, W.H. An Enterprise Perspective of Software Offshoring. in Frontiers in Education Conference, 36th Annual. 2006.
96. McClelland, S., Telework's global reach. Telecommunications (International Edition), 1995. 29(9 (September)): p. 184-188.
97. Mjoen, H. and S.B. Tallman, Control and Performance in International Joint Ventures. Organization Science, 1997. 8(3): p. 257-274.
98. Banerjee, A.V. and E. Duflo, Reputation Effects and the Limits of Contracting: A Study of the Indian Software Industry. The Quarterly Journal of Economics, 2000. 115(3): p. 989-1017.
99. Qu, Z. and M. Brocklehurst, What will it take for China to become a competitive force in offshore outsourcing? An analysis of the role of transaction costs in supplier selection. Journal of Information Technology, 2003.18(1): p. 53 - 67.
100. Carmel, E., The New Software Exporting Nations: Success Factors. Electronic Journal on Information Systems in Developing Countries, 2003b. 13(4): p. 1-12.
101. Nooteboom, B., Firm size effects on transaction costs. Small Business Economics, 1993. 5(4): p. 283-295.
102. Erber, G. and A. Sayed-Ahmed, Offshore Outsourcing: A Global Shift in the Present IT Industry. Intereconomics, 2005. 40(2): p. 100-112.
103. Thibodeau, P. and T. Hoffman, Surviving Offshore Cutbacks. 2003, Computerworld.
104. Ramanujan, S. and H. Lou, Outsourcing maintenance operations to off-shore vendors: Some lessons from the field. Journal of Global Information Management, 1997. 5(2): p. 5-15.
105. Dube, L. and D. Robey, Software stories: three cultural perspectives on the organizational practices of software development. Accounting, Management and Information Technologies, 1999. 9(4): p. 223-259.
106. Davenport, T., D. DeLong, and M. Beers, Successful knowledge management projects. Sloan management review, 1998. 39(2): p. 43-57.
107. Davies, A., Telecommunications and Politics: The Decentralised Alternative. 1994, London: Pinter Publishers. 265.
108. Karolak , D., Global Software Development - Managing Virtual Teams and Environments. 1998, Los Alamitos, CA: IEEE Computer Society:.
109. Prikladnicki, R., J.L.N. Audy, and R. Evaristo, Global software development in practice lessons learned. Software Process: Improvement and Practice, 2003. 8(4): p. 267-281.
110. Jennex, M.E. and O. Adelakun, Success Factors for Offshore System Development. Journal of Information Technology Cases and Applications, 2003. 5(3): p. 12-31.
111. Yalaho, A., N. Nahar, and J. Heikkila. Key Success Factors for Managing Offshore Outsourcing of Software Production Using the ICT-Supported Unified Process Model: A Cross-case Study, in Proceedings of the Global Information Technology Management Association (GITMA), World Conference. 2008. Atlanta, USA.
112. Michell, V.A., IT Outsourcing: The Changing Outlook. 1994, London: International Data Corporation.
113. Nelson, P., W. Richmond, and A. Seidman, Two Dimensions of Software Acquisition. Communications of the ACM, 1996. 39(7 (July)): p. 29-35.
114. Rao, H.R., K. Nam, and A. Chaudhury, Information Systems Outsourcing. Communications of the ACM, 1996. 39(7 (July)): p. 27-28.
115. Slaughter, S. and S. Ang, Employment Outsourcing in Information Systems. Communications of the ACM, 1996. 39(7 (July)): p. 47-54.
116. Michell, V. and G. Fitzgerald, The IT outsourcing market-place: vendors and their selection. Journal of Information Technology, 1997. 12(3): p. 223-237.
117. Goland, E., Chapter II: Vendor Selection Principles That Work, in Offshore Outsourcing Best Practices Newsletter. 2005.
118. Kumar, A. and P. Palvia, Key influence factors and issues in global IT outsourcing management, in Global Information Technology and Electronic Commerce, P. Palvia and S. Palvia, Editors. 2002, Ivy League Publishing: Marietta, GA.
119. Overby, S., The Hidden Costs of Offshore Outsourcing, in 9/1/2003, http://www.cio.com/archive/090103/money.html, Editor. 2003: 9/22/2003. p. Moving jobs overseas can be a much more expensive proposition than you may think.
120. Bryson, N. and O.K. Ngwenyama, Structuring IS Outsourcing Contracts for Mutual Gain: An Approach to Analyzing Performance Incentive Schemes. Journal of the Association for Information Systems, 2000.1(9): p. 1-14.
121. Graham, R., Outsourcing and keeping control: the key legal issues. Property Management, 1993.11(2).
122. Lonsdale, C., Effectively managing vertical supply relationships: a risk management model for outsourdng. Supply Chain Management: An International Journal, 1999. 4(4): p. 176-83.
123. McIvor, R., A practical framework for understanding the outsourcing process. Supply Chain Management: An International Journal, 2000. 5(1): p. 22-36.
124. Udo, G.G., Using analytic hierarchy process to analyze the information technology outsourcing decision. Industrial Management & Data Systems, 2000.100(9): p. 421-9.
125. Tafti, M.H.A., Risks factors associated with offshore IT outsourcing. Industrial Management & Data Systems, 2005.105(5): p. 549 - 560.
126. Fitzgerald, G. and L. Willcocks. Outsourcing Information Technology: Contracts and the Client/Vendor Relationship, ,. in The British Academy of Management Annual Conference. 1994.
127. Sturm, R., M. Jander, and W. Morris, Foundations of Service Level Management. 2000: Sams. 272.
128. Ahmed, Z., Outsourcing exposes firms to fraud, in Thursday, 16 June, 2005, 22:42 GMT 23:42 UK, http://news.bbc.co.uk/2/hi/business/4094894. stm, Editor. 2005: 23.02.2008.
129. Dibbern, J., T. Goles, and R. Hirschheim, Information systems outsourcing: a survey and analysis of the literature. SIGMIS Database, 2004. 35(4): p. 6-102.
130. Tiwana, A., Beyond the black box: knowledge overlaps in software outsourcing. Software, IEEE, 2004. 21(5): p. 51-58.
131. Hanna, R. and t. Daim. Critical Success Factors in Outsourcing: Case of Software Industry, in Proceedings of Portland International Conference on Management of Engineering and Technology (PICMET'07)- The Management of Converging Technologies. 2007. Portland, Oregon, USA.: Portland International Center for Management of Engineering and Technology (PICMET).
132. Rottman, J.W., Successfully outsourcing embedded software development. Computer, 2006.39(1): p. 55-61.
133. Nicholson, B. and S. Sahay, Embedded knowledge and offshore software development. Information and Organization, 2004. 14(4): p. 329-365.
134. Lacity, M.C. and J.W. Rottman, The Impact of Outsourcing on Client Project Managers. Computer, 2008. 41(1): p. 100-102.
135. Pfeffer, J., Understanding Powerin Organizations. CALIFORNIA MANAGEMENT REVIEW, 1992.
136. Christiansen, H.M., Meeting the Challenge of Communication in Offshore Software Development, in Software Engineering Approaches for Offshore and Outsourced Development, S. First International Conference, Zurich, Switzerland, February 5-6, 2007. Revised Papers, Editor. 2007, Springer: Berlin / Heidelberg, p. 19-26.
137. Lessard, D.R., INCORPORATING COUNTRY RISK IN THE VALUATION OF OFFSHORE PROJECTS. Journal of Applied Corporate Finance, 1996. 9(3): p. 52-63.
138. Miller, E., Offshore Outsourcing: Can't beat 'em? Then join 'em., http://www.connectionsmagazine.eom/articles/3/103.html, Editor. 2003: 04 March 2008.
139. Robinson, M. and R. Kalakota, Offshore Outsourcing: Business Models, ROI and Best Practices. 2004: Milvar Press.
140. Desouza, K.C. and J.R. Evaristo, Managing knowledge in distributed projects. http://doi.acm.org/10.1145/975817.975823 Commun. ACM 2004 47 (4): p. 87-91
141. Ferraro, N., Africa's Portal To The Internet, in Feb. 2, 2008, http://www.informationweek.com/story/showArticle.jhtml7articleID= 206100708, Editor. 2008: 4.2.2008. p. Can cell phones and other inexpensive wireless devices close the digital divide in the world's poorest countries?
142. Burmistrov, I., A new destination for offshore usability: Russia? http://doi.acm.org/10.1145/1116715.1116733 interactions 2006 13 (2): p. 22-24
143. Juutinen, S. and P. Saariluoma. Usability and emotional obstacles in adopting e-leaming - A case study, in RMA International conference. 2007. Vancouver, Canada.
144. Usoro, A., Attitude as a Factor for the Use of Information and Communication Technology for Global Planning. Computing and Information Systems, 2000. 7: p. 58-64.
145. Cook, T.D. and D.T. Campbell, Quasi-Experimentation, Design and Analysis Issues for Field Settings. 1979, Boston: Houghton Mifflin.
146. Yin, R., Case Study Research: Design and Methods. 2nd edition. 1994, California.: Beverly Hills: Sage Publications.
147. Cavaye, A.L.M., Case study research: a multi-faceted research approach for IS. Information Systems Journal, 1996. 6: p. 227-242.
148. Miles, M.B. and A.M. Huberman, Qualitative Data Analysis: An Expanded Sourcebook. 2nd edition ed. Calif. 1994: Thousand Oaks, Sage.
149. MacQueen, K.M., et al., Codebook Development for Team-Based Qualitative Analysis. Cultural Anthropology Methods, 1999. 10(2): p. 31-36.
150. Richards, L., Using NVivo in qualitative research. 1999, London: Sage.
151. Richards, L., Handling Qualitative Data: A Practical Guide. 2005: Sage Publications Ltd. 224.
152. Richards, L., Using NVivo in Qualitative Research'. 3 ed. 2002: Qualitative Solutions and Research Publications.
153. Strauss, A. and J. Corbin, Basics of Qualitative Research: Grounded Theory Procedures and Techniques. 1990, Newbury Park, CA: Sage Publications.
154. Auerbach, C.F., Qualitative Data : An Introduction to Coding and Analysis. 2003, New York, NY, USA: New York University Press.
155. Stake, R.E., The An of Case Study Research. 1995, CA.: Thousand Oaks, Sage,.
156. Patton, M.Q., Qualitative evaluation and Research Methods. 2 ed. 1990: Sage Publications.
157. Beulen, E., P.V. Fenema, and W. Currie, From Application Outsourcing to Infrastructure Management:: Extending the Offshore Outsourcing Service Portfolio. European Management Journal, 2005. 23(2): p. 133-144.
158. Cannel, E.N., Brian., Small firms and offshore software outsourcing: High transaction costs and their mitigation. Journal of global information management, 2005.13(3): p. 33-.
159. Lacity, M.C. and L. Willcock, Global Information Technology Outsourcing: in Search of Business Advantage. 2001: Wiley. Pp.xi-xiv and 14.
160. Heeks, R., et al., Shrinking or Sinking: Global Software Outsourcing Relationships. IEEE SOFTWARE, 2001.18(2): p. 54-60.
161. Brett, J., K. Behfar, and M.C. Kern, Managing Multicultural Teams. Harvard Business Review, 2006. 84(11): p. 84-91.
162. Caldwell, B., B. Violino, and M.K. McGee, Hidden partners, hidden dangers, in Informationweek. 1997. p. 38-52.
163. Barthelemy, J., The Hidden Cost of IT Outsourcing. Sloan Management Review, 2001. 42(3): p. 60-69.
164. Sengupta, B., S. Chandra, and V. Sinha, A research agenda for distributed software development http://doi.acm.org/10.1145/1134285.1134402 in Proceedings of the 28th international conference on Software engineering 2006 ACM: Shanghai, China p. 731-740
165. Currie, W.L., V. Michell, and O. Abanishe, Knowledge process outsourcing in financial services:: The vendor perspective. European Management Journal, 2008. In Press, Corrected Proof.
166. Barki, H., S. Rivard, and J. Talbot, Toward an Assessment of Software Development Risk. Journal of Management Information Systems, 1993. 10,(2): p. 203-225.
167. Vernon, D., IT vendor CEOs make plea for help on Capitol Hill, in Computerworld. 2004. p. 7.
168. CFO, OFFSHORE OUTSOURCING- Risks and Rewards, in A MAGAZINE SYMPOSIUM, Conclusions Paper. 2004, CFO: New York, New York.
169. Bercovitz, J., S.D. Jap, and J.A. Nickerson, The Antecedents and Performance Implications of Cooperative Exchange Norms http://dx.doi.org/10. 1287/orsc.1060.0213 Organization Science 2006 17 (6): p. 724-740
170. Jeffries, F.L. and R. Reed, TRUST AND ADAPTATION IN RELATIONAL CONTRACTING. Academy of Management Review, 2000. 25(4): p. 873-882.
171. Poppo, L. and T. Zenger, Do Formal Contracts and Relational Governance Function as Substitutes or Complements? Strategic Management Journal, 2002. 23(8): p. 707-725.
172. Axelrod, R., An Evolutionary Approach to Norms. The American Political Science Review, 1986. 80(4): p. 1095-1111.
173. BSA and IDC, FOURTH ANNUAL BSA AND IDC GLOBAL SOFTWARE PIRACYSTUD. 2006, BSA AND IDC p. 19.
174. King, W.R., Outsourcing and the Future of It. Information Systems Management, 2004. 21(4): p. 83 - 84.
175. Preston, S., Lost in migration: offshore need not mean outsourced. Strategy & Leadership, 2004. 32(6): p. 32 - 36.
176. Robbins, S., Some Thoughts on our Globalized Workforce. Information Systems Management, 2004. 21(3): p. 86 - 87.
177. Pai, A.K. and S. Basu, Offshore technology outsourcing: overview of management and legal issues. Business Process Management Journal, 2007.13(1): p. 1463-7154.
178. Global Agendas. Business Strategy Review, 2006.17(3): p. 66-90.
179. Nicholson, B., J. Jones, and S. Espenlaub, Transaction costs and control of outsourced accounting: Case evidence from India. Management Accounting Research Management Control of Inter-firm Transactional Relationships, 2006.17(3): p. 238-258.
180. Marcolin, B.L. and K.L. McLellan. Effective IT Outsourcing Arrangements, in Thirty-First Annual Hawaii International Conference on System Sciences. 1998.
181. Lacity, M.C. and R. Hirschheim, Implementing Information System Outsourcing: Key Issues and Experiences of an Early Adopter. Journal of General Management, 1993b. 19(1 (Autumn)): p. 17-31.
182. Anderson, C.A. and J.J. Lindsay, The Development, Perseverance, and Change of Naïve Theories. Social Cognition, 1998.16(1, Spring): p. 8-30.
183. Levina, N. and J. Ross, From the Vendor's Perspective: Exploring the Value Proposition in IT Outsourdng. MIS Quarterly, 2003. 27.(3): p. 331-364.
184. Taylor, H., The move to outsourced IT projects: key risks from the provider perspective http://doi.acm.org/10.1145/1055973.1056006 in Proceedings of the 2005 ACM SIGMIS CPR conference on Computer personnel research 2005 ACM Press: Atlanta, Georgia, USA p. 149-154
185. Power, M., C. Bonifazi, and K.C. Desouza, The ten outsourcing traps to avoid. Journal of Business Strategy, 2004. 25(2): p. 37-42.
186. Ravichandran, T. and A. Rai, Quality Management in Systems Development: An Organizational System Perspective. MIS Quarterly, 2000. 24(3): p. 381-415.
187. Kumar, K., P.C. van Fenema, and M.A. Von Glinow, Intense Collaboration In Globally Distributed Teams: Evolving Patterns Of Dependencies And Coordination, in ERIM REPORT SERIES RESEARCH IN MANAGEMENT, E.R.I.o.M. (ERIM), Editor. 2004, Rotterdam School of Management / Rotterdam School of Economics, Erasmus Universiteit: Rotterdam, p. 37.
188. Doh, J.P., Offshore Outsourcing: Implications for International Business and Strategic Management Theory and Practice doi:10.1111/j.1467-6486. 2005.00515.x. Journal of Management Studies, 2005.42(3): p. 695-704.
189. Ferguson, E., et al., Offshore outsourcing: current conditions \& diagnosis http://doi.acm.org/10.1145/1028174.971415 SIGCSE Bull., 2004 36(1): p. 330-331
190. Ernst, D. and L. Kim, Global production networks, knowledge diffusion, and local capability formation. Research Policy, 2002. 31(8-9): p. 1417-1429.
191. Jensen, M., et al. Managing Offshore Outsourcing of Knowledge-intensive Projects -A People Centric Approach, in International Conference on Global Software Engineering(ICGSE 2007). 2007. Munich, Germany.
192. Ang, S. and S.-K. Toh, Failure in Software Outsouring, in IT Outsourcing: Theory and Practice, L. Willcocks and M. Lacity, Editors. 1996, Oxford University Press: Oxford.
193. Ewusi-Mensah, K., Critical issues in abandoned information systems development projects http://doi.acm.org/10.1145/260750.260775 Commun. ACM 1997 40 (9 ): p. 74-80
194. McManus, J. and T. Wood-Harper, Understanding the Sources of Information Systems Projed Failure. A stydy in IS project failure. Management Services, 2007. 51(3).
195. Lemon, F., W. Bowitz, Lie, J., Burn, J., and R. Hackney, Information Systems Project Failure: A Comparative Study of Two Countries. Journal of Global Information Management, 2002.
196. Takeishi, A., Knowledge Partitioning in the Inter-Firm Division of Labor: The Case of Automotive Product Development. Organization Science, 2002.13(3.): p. 321-338.
197. Scheibe, K.P., B.E. Mennecke, and C.W. Zobel, Creating offshore-ready it professionals: A global perspective and strong collaborative skills are needed. Journal of Labor Research, 2006. 27(2): p. 275-290.
198. Chua, A.L. and S.L. Pan, Knowledge transfer and organizational learning in IS offshore sourcing. Omega. Special Issue on Knowledge Management and Organizational Learning, 2008.36(2): p. 267-281.
199. Layzell, P., O.P. Brereton, and A. French. Supporting collaboration in distributed software engineering teams. in Software Engineering Conference, 2000. APSEC 2000. Proceedings. Seventh Asia-Pacific. Software Engineering Conference, 2000. APSEC 2000. Proceedings. Seventh Asia-Padfic VO -. 2000.
200. Cusick, J. and A. Prasad, A Practical Management and Engineering Approach to Offshore Collaboration. Software, IEEE, 2006. 23(5): p. 20-29.
201. Sakthivel, S., Managing risk in offshore systems development http://doi.acm.org/10.1145/1232743.1232750 Commun. ACM 2007 50 (4): p. 69-75
202. Wilson, E.V., Email winners and losers. http://doi.acm.org/10.1145/ 570907.570908 Commun. ACM 2002 45 (10): p. 121-126
203. King, W.R., Offshoring Decision Time is at Hand. Information Systems Management, 2006. 23(3): p. 102 -103.
204. Meyer, B., The unspoken revolution in software engineering. Computer, 2006.39(1): p. 124, 121-123.
205. Ang, J. and T.S. Teo, CSFs and Sources of Assistance and Expertise in Strategic IS Planning: A Singapore Perspective. European Journal of Information Systems, 1997a. 6: p. 164-171.
206. Carmel, E., The Globalization of Software Outsourcing to Dozens of Nations: A Preliminary Analysis of the Emergence of 3rd and 4th Tier Software Exporting Nations, in The Digital Challenge: Information Technology in the Development Context, S. Krishna, S. Madon, and S. Madon, Editors. 2003, Ashgate Publishing, Ltd. p. 367.
207. Gottfredson, M., R. Puryear, and S. Phillips, Strategic Sourcing: From Periphery to the Core, http://www.itmission.com/outsourcing.pdf, Editor. 2005: 18 March 2008.
208. Olsen, K.B., Productivity Impacts of Offshoring and Outsourcing: A Review, in OECD Directorate for Science, Technology and Industry (STI), O.F.E.C.-O.A. DEVELOPMENT, Editor. 2006, OECD.